Re: Mail program is malfunctioning

Jeffrey Goldberg wrote:

In <UcHYi.12036$h57.6148@edtnps89>, Robert Montgomery wrote:

For more than a week I haven't received any letters in my Mail inbox, and the problem with Thunderbird (my alternative to Mail) is that every time i quit and restart it, the most recently downloaded letters diasppear from the inbox and reappear in the Thunderbird Trash folder.


Switch to a mail provider that does IMAP and then configure Mail.app and T-bird to make the most of IMAP.

The sorts of problems that you describe sound a lot to me like the kinds of things I've seen when systems try to get a bit of IMAP like behavior out of POP3.

Thanks, Jeffrey.

I just spent four hours waiting on the phone and talking on the phone sequentially with three tech support guys.

The third guy got my Thunderbird to work again (at least temporarily) by guiding me through changing it to an IMAP account.

But in the process of trying to get my Mail to work again, he got me to delete my two Mail POP accounts. As a result, my POP Inbox and Outbox were completely emptied. (I said to him "Are you sure it's safe to delete those accounts?" and he testily assured me that it is safe, adding that he uses a Mac at home.)

I tried to get the tech guy to guide me through retrieving those lost folders in Mail, as he assured me they're still on my computer, but I can't find them.

I looked in File > Import Mail > Mail from OS X, (and also Mail > Preferences > General > Downloads folder) and both of those routes led me to /library/mail, but I cannot find my inbox and outbox, eahc of which contained hundreds of messages saved over the last couple of years.

The guy told me there's a shareware program for Macs that would automatcially retrieve those folders for me.

I was able to import my previous Drafts, Outbox, Deleted Messages and a couple of custom mail folders I had made there, but my previous inbox and outbox containing hundreds of messages appear to have been wiped out.

The tech guy assued me that they have not been wiped out and that they're still on my computer, but I'm skeptical, because I don't see them.

Robert
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