Re: MarkSpace MissingSync crashes on startup

cocotron wrote:
On Mar 26, 6:04 am, John Stolz <china_ri...@xxxxxxxxxx> wrote:
I have been trying to make this software work for months now. Whenever
I try and start it, the icon bounces up and down, but nothing else
happens. If I leave it long enough it crashes with the following report:

First, make sure you have no local conduits in /Users/<your home>/
Library/Application Support/Palm HotSync/Conduits. A corrupt or buggy
conduit can definitely cause that problem.

If that doesn't help, I suspect a corrupt preference file or
DeviceList.plist. Try removing the following files:

/Users/<your home>/Library/Application Support/Missing Sync/
DeviceList.plist
/Users/<your home>/Library/Preferences/
com.markspace.missingsync.palmos.plist

If that *still* doesn't help, make sure you aren't running any haxies
or other login items.

I've tried all of the above before without result
Finally, as a last resort, if you can handle it, run Terminal.app and
then type "sudo fs_usage -e -w -f filesys" and then launch The Missing
Sync. You'll see a ton of crap fly by, but hopefully you'll see a file
being opened by The application just before it crashes. That's likely
the corrupt file. You'll have to hit Control-C in Terminal.app to stop
the display of file activity.
This on the other hand turns out to be a real gem. Its clear from the output that MissingSync was repeatedly trying to access a directory of jpgs and could get no further. I deleted the directory and it started up fine.
I really appreciate your help, I've been trying to fix this for weeks and have posted numerous messages in groups as well as spent hours (literally hours) on the phone to Applecare (who in bizarrly MS-fashion could only suggest that I reinstall the operating system again) and an exchange of dozens of emails with MarkSpace.

Tech support seem to be fixated on troubleshooting using whatever is the easiest method for them (regardless of inconvenience to the customer). You, on the other hand, took an analytical approach which solved the problem straight away - nice one.

Interesting also that the problem would never have been solved by more reinstallation of the OS as suggested by Applecare and MaskSpace.

I just wish that Applecare and Markspace tech support were half as good as the help I get in here.
Thanks again.
.

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