Re: How Many "Problems" Will Steve De Mena Discover After Installing 10.6.2 Update

Alan Baker wrote:

I'm still trying to figure out how Alan makes a living since he claims
to do it fixing Macs, yet every time someone reports a problem with a
Mac he starts screaming that its impossible for that to happen. If you
take him at his word he's never seen a Mac have any kind of problem.

LOL

There are lots of problems.

Most recently, Microsoft's Entourage 2008 Web Services Edition -- an application specifically designed to work better with Exchange and thus be of relevance in a business environment -- utterly failed to work properly with network home folders, which are about as normal a business environment as you can get.

So I had to come up with a work-around for Microsoft's failure involving mounting disk image files locate on the network home folders to simulate that the Entourage database files were located on a directly connected disk.

My clients are ecstatic that Entourage finally works decently.

Did they know you had to post on an internet newsgroup to get help? Did you charge them for that time?

Your thread also shows you don't have an understanding of the architecture of Exchange, when you disagree that a backup of the server store is what is critical, not what is on the clients. [archived personal stores exempted]

You also don't seem to realize you are supposed to CALL Microsoft for support, not send them bug reports or post in newsgroups. You are not charged for support if it is a bug in their app.

http://bit.ly/4ywRD0

Newsgroups: microsoft.public.mac.office.entourage
From: alan <alangba...@xxxxxxxxx>
Date: Tue, 20 Oct 2009 16:29:33 -0700 (PDT)
Local: Tues, Oct 20 2009 3:29 pm
Subject: Microsoft Office Reminders, My Day, Entourage 2008 Web Services Edition and network home folders

I support a group of users who have recently upgraded to Entourage
2008 Web Services Edition in order to reap the supposed benefits of
its improved communications with Exchange 2007. But despite it
improving things in that area, it has totally broken them within
another:
Once Entourage is running, neither Microsoft Office Reminders nor My
Day will work properly. In fact, they won't work at all. Any event
that would trigger a reminder causes the Reminders program to launch,
but it only appears for a brief moment in the Dock and then is gone
without ever having displayed its window. Attempting to launch My Day
(whether from within Entourage or by normal Mac methods) has the same
result.
When Reminders attempts to launch, you get the following messages in
the Console log:
"
10/20/09 3:56:13 PM Microsoft Office Reminders[393] start timer
10/20/09 3:56:13 PM Microsoft Office Reminders[393]
ECFIdentityLaunchDefault failed
10/20/09 3:56:13 PM Microsoft Office Reminders[393] ECF shutting down.
Notifying
10/20/09 3:56:13 PM Microsoft Office Reminders[393] freeing menu
objects
10/20/09 3:56:13 PM Microsoft Office Reminders[393] Clearing selection
"
Attempting to launch My Day gives:
"10/20/09 4:25:58 PM com.apple.launchd[94]
([0x0-0x9c09c].com.microsoft.myday[565]) Exited with exit code: 1 "
Both Reminders and My Day can launch successfully before Entourage is
run (such as if they or Database Daemon are in Login Items), but once
Entourage has been launched, neither will launch again successfully
after they are quit.
Anyone else seeing this?
(BTW, where do I actually report a bug on Microsoft's site?)_


Steve
.

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