Re: Good Microsoft TV ad!

Steve de Mena wrote:
GreyCloud wrote:
Steve de Mena wrote:
GreyCloud wrote:
Snit wrote:
GreyCloud stated in post a5mdnZZt-KMlYHbUnZ2dnUVZ_vxi4p2d@xxxxxxxxxxx on
4/19/09 9:45 PM:

I know... but one would think that after people pay them per incidence for
support, they'd help you figure out the problem and its cause. But
obviously they are lazy.
Not lazy. The "tech" probably get rated on how many call they can handle
in hour. Too low a number and out the door with you.
Having working tech support, I can verify that is the norm of the industry.
You had to keep, for example, an average of something like 12 1/2 minutes
per call or get reprimands. It was not, however, the only stat: they also
tracked customer satisfaction, return calls, etc.
Which makes one wonder how Microsoft really rates among customers that
had to pay for support?
Once in a while I'd read a negative report in the Seattle Times about
Microsoft support.

If they are anything like Intuit of the late 1990s, they keep very, very
detailed records as to how customers are feeling about the support - even
hiring outside companies to do after-call interviews. Intuit took that
seriously on one side, but when they changed policies and customer
satisfaction would plummet, they would blame the reps and not the policy
change. Idiotic.




I know. My brother paid M$ for support for XP a while back. They charged but no
fix for the problem. He said that was the last time he'd pay them anything. Now he asks
around the company where he works at for any ideas on fixing any new XP problems.

Why don't you clue him in on that new fangled "Internet" thing and "the google". Maybe those would help him with issues?


He's got this stupid girl friend that keeps clicking on things she doesn't know what it is.
After she's done, the computer is left in an inoperable state. Now he just takes it to a computer shop.
It isn't his forte to mess with them.

Yes, I know that can be a problem. My 80 year old neighbor bought a Dell 2 or so years ago, and I guess it came with one year free anti virus of some sort. Well I guess it expired becuase when she had me take a look it was in bad shape. If I just wanted to fix it I would have just re-installed but I like to find out what the root cause is, as a learning experience, so spent about 3-4 evenings manually removing the viruses. They are pretty clever what they can do to hide their tracks, re-infect the system,etc. It's been clean for months now.


I've had to do the same thing on an older PC. Tho the virus was more of a nuisance, it did block the system panel from
coming up. The panel showed up very briefly and then disappear. Where you usually find these are in the System directory
as a dll file that is of the same name as the original system file. The tip off was that the size was different and the time stamp
didn't match the other system files. The only saving thing I done was when I first got the machine was to print out a hard
copy of the System directory and a few others. I used the print out as a compare. I'm sure it would have been a lot more harder
to do without it.

The big thing that I noticed the difference in OS X is that the system files are [root:root] owned. In order to change them the
system pops up a 'permission denied' message. I've never noticed this feature with windows back then. Another item I noticed
in windows was that everything on the hard drive was sort of homogenous in structure. With UNIX there is a definite line drawn,
so to speak, that keeps the system files seperate from the user. In older days, the System files were on seperate hard drives where
/usr files were on one hard drive, /bin files were on another hard drive, etc. One sees this still done in SYSV UNIX file structures,
but one realizes this only during the os install time where you have to preplan your installation. It is like having a windows hard
drive partitioned into many drives.


--
"It is impossible to defeat an ignorant man in argument."
William G. McAdoo.
American Government official (1863-1941).
.

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