Re: Apple's quality and customer service: going down the drain???
- From: Snit <usenet@xxxxxxxxxxxxxxxxxxxxx>
- Date: Tue, 04 Mar 2008 07:34:03 -0700
"Tom" <berger@xxxxxxxxx> stated in post
b1603719-b534-4818-912f-62e27ff1c7b4@xxxxxxxxxxxxxxxxxxxxxxxxxxxx on 3/4/08
5:51 AM:
On Mar 3, 7:33 pm, Snit <use...@xxxxxxxxxxxxxxxxxxxxx> wrote:
"Tom" <ber...@xxxxxxxxx> stated in post
e986b0a7-391f-4f15-8df7-3bb1f0353...@xxxxxxxxxxxxxxxxxxxxxxxxxxxx on 3/3/08
8:18 PM:
Background: in September 2006 I purchased a MacBook Pro, 15" Intel
Core2 Duo machine. At first I loved the thing. I thought it was the
highest quality and coolest laptop I'd ever owned. And with OSX being
a real OS, the argument for dual booting linux was moot. I was a happy
camper.
Then in June of 2007 the hard drive on the machine suddenly failed.
When I brought the thing into the "Genius Bar" I didn't receive any
apologies or sympathies - they just told me that all my data would be
lost if they did the repair and said if I needed the data then I
should call DriveSavers. Since the data on there was mission critical
and the backup was too old, I had to use DriveSavers and have the
company pay $3200 (yes, you read that right) to get the data off the
drive. Turns out it was just one bad sector in the boot region but DS
charges increase as the amount of recovered data increases. Nice
business model guys....
Your lack of having a decent backup cost your company $3200! Holy cow!
Yes - a two week old backup at our cost of business makes it more
efficient to pay the DS price. Labor time to recreate the data is much
more expensive. I suspect that I'm not alone in this realm.
The only cost effective backup strategy is every-other-day. That's a
pain with a laptop, especially on the road. Lately I'm averaging about
once a week for full backups and feeling pretty proud of that.
If your data is *that* important you should at least carry a thumb drive and
back up changes each night.
It's surprising to hear people saying that the problem was the back-up
strategy rather than being disgusted with a hard drive that fails
after 6 months of never-dropped use in a laptop.
Hard drives can fail. It is a bummer but it is a fact. Stats do not show
that Apple's drives any more than other companies. If you can show
otherwise please do.
--
Dear Aunt, let's set so double the killer delete select all
http://video.google.com/videoplay?docid=-1123221217782777472
.
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