Superdrive firmware update 2.1 (archive)
- From: Steve Carroll <trollkiller@xxxxxx>
- Date: Mon, 14 Jan 2008 07:53:01 -0700
Anyone familiar with Apple's antics on ignoring problems and making
threads from their support forum disappear knows why I'm archiving these
2 threads here. I tried the simpleflash fix that's been circulating and
it worked... sort of... of the testing I've done thus far it rejected
one media brand but took another (typical even for a working drive).
After the CD data burn completed the same drive would not display the
data it had just burned, the disk looked empty. I yanked it out and
reinserted... rebooted... it just sees the disk as empty. Oddly... the
data did show up when I moved the CD to my G5 tower. Weird... but I'm
better off than I was (unable to burn CD's at all). The Apple tech
(genius) I spoke to was at the Aspen Grove Apple store.. I went there
yesterday. While waiting for the genius I spoke with a guy (William) who
hopes to soon be an Apple genius... but he was working the floor for the
time being. William said he administers computers at Metro (local
college in Denver). I told him that I recently gave my son my graphics
card out of my G5 Dual and was looking for a replacement. I mentioned
the ATI 800 XT as a candidate and asked what he'd recommend. I said that
a replacement needed to be a PCI-X card... he said that meant it was PCI
express architecture... I said no, they are different and not
compatible. William then went and checked on the net and found out what
I'd told him was true. We talked a bit more and I got called to the
Genius Bar... he thanked me for the info. The Apple Genius tried burning
to a DVD... to no avail... (haven't tried a DVD myself yet after the
simpleflash update). He tried a few brands of CD... nothing. He said I'd
need to replace the drive (around $500). This same genius that told me
that my battery was available for the replacement program. My wife was
with me... I leaned over and quietly told her he was wrong about that...
she said "he's the Apple genius" and I was probably wrong about the
serial number... so I let him be a genius. He bookmarked the battery
recall page and said he couldn't replace the battery but I should just
follow the steps on the page. I let my wife punch the numbers into the
page when we got home... suffice it to say that of the words she used to
describe the "Apple genius" after attempting this, the word "genius"
wasn't among them. Not a great day for Apple support.
Here's that superdrive info archive...
--
Apple.com > Support > Discussions > MacBook Pro > Optical Drive and your
MacBook Pro
Topic : Superdrive update 2.1 killed my drive. SUBSEQUENT POST
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Replies : 53 - Last Post : Jan 8, 2008 11:57 PM by: lannig44
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bigfootmedia2
Posts: 7
Registered: May 14, 2007
Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Aug 12, 2007 1:41 AM
Reply
Thousands of loyal APPLE customers have been burned by this firmware
update. We now have verying levels of Superdrive performance, or lack
thereof.
Is there anyway to repair the firmware or replace with the original
version of the firmware?
MacBook Pro 2.16, G4 MDD867, G3 iBook 900 Mac OS X (10.4.9) 5 ipods
Kappy
Posts: 18,045
From: Tampa, FL and Vancouver, BC
Registered: Oct 5, 2001
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Aug 12, 2007 1:58 AM in response to: bigfootmedia2
Reply
No. You will have to contact AppleCare to arrange for a replacement
drive.
Mac Pro 2.66 Ghz; MacBook Pro C2D 2.33 Ghz; MacBook Pro 2.16 Ghz Mac
OS X (10.4.10) Intel iMac C2D 17 "; MacBook 2.0 Ghz; 30 GB iPod Video
(Black); iPod Nano 2 GB
radven
Posts: 4
From: Technomadia, USA
Registered: Aug 15, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Aug 15, 2007 1:24 AM in response to: Kappy
Reply
It is weird that the prior thread on this topic has been locked without
any resolution.
This is STILL a problem, and Apple hasn't come up with an official
response.
My SuperDrive has been totally dead ever since the SuperDrive Firmware
Update 2.1 was installed. I am two months out of warranty - but this is
very clearly a known issue caused by a faulty update from Apple.
I took my MBP into the Apple Store a few days ago, and the Genius told
me that he "expected that Apple would ultimately handle it" - but for
now there was nothing he could do.
I wonder how long I am supposed to go without my drive working?
Apple - are you listening?
- chris
MacBook Pro Mac OS X (10.4.10) 2.16GHz
Kappy
Posts: 18,045
From: Tampa, FL and Vancouver, BC
Registered: Oct 5, 2001
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Aug 15, 2007 2:14 AM in response to: radven
Reply
As I told you contact AppleCare about it. I did, and the drive was
replaced.
Mac Pro 2.66 Ghz; MacBook Pro C2D 2.33 Ghz; MacBook Pro 2.16 Ghz Mac
OS X (10.4.10) Intel iMac C2D 17 "; MacBook 2.0 Ghz; 30 GB iPod Video
(Black); iPod Nano 2 GB
radven
Posts: 4
From: Technomadia, USA
Registered: Aug 15, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Aug 15, 2007 1:29 PM in response to: Kappy
Reply
I've tried contacting AppleCare. I just spent nearly an hour on and off
hold with them, eventually reaching a "Senior Product Specialist"...
He is now escalating the problem up to engineering, and I can expect to
hear back from him in about five business days. Egads.
Apple needs to figure out some sort of standard and official response to
this issue.
- chris
MacBook Pro Mac OS X (10.4.10) 2.16GHz
KanGaaxXx
Posts: 3
From: Cork
Registered: Aug 15, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Aug 15, 2007 2:22 PM in response to: radven
Reply
I'm working in applecare and I heard about that problem. I have myself a
problem in one of the recent topic that I can't fix tonight i think.
If you were on hold all the time that's mean that it wasn't a good
agent, because it's kind of problem you have to give short answers. I
can't explain why this update screw computers up but as far as I know
there is no official responses.
If you manage to get a "senior" they will maybe give you an exception as
long as you have some rights as customers even after your warranty ran
out.
Macbook Pro Mac OS X (10.4.10)
zrcgiron
Posts: 4
From: Manila, Philippines
Registered: Sep 19, 2007
Re: Superdrive Update 2.1 Killed My Drive
Posted: Sep 18, 2007 11:11 PM in response to: bigfootmedia2
Reply
Apple, please don't ignore us!
MacBook Pro Mac OS X (10.4.10) Intel Core Duo, 2.0 GHz, 200 GB HDD,
2 GB Memory
Nick Jackson2
Posts: 38
Registered: May 30, 2004
Re: Superdrive Update 2.1 Killed My Drive
Posted: Sep 21, 2007 4:58 PM in response to: zrcgiron
Reply
Yup.... I'll join the list. Superdrive just started failing. Pop a disc
in... it spins for a bit and throws it out. Anyone have knowledge on how
Apple are dealing with this problem?
MacBook Pro 17" Mac OS X (10.4.10)
zooloo
Posts: 9
Registered: Dec 31, 2002
Re: Superdrive Update 2.1 Killed My Drive
Posted: Sep 22, 2007 8:29 AM in response to: Nick Jackson2
Reply
Add me to the list, my Matshita has died too, I can read (original)
discs, but no copies/backups and I cannot write any discs since the
firmware update.
Please sort it out Apple.
MBP C2D 2.16 / Powermac G5 1.6 Mac OS X (10.4.10)
lucaz
Posts: 7
From: antwerp
Registered: Sep 30, 2007
Re: Superdrive Update 2.1 Killed My Drive
Posted: Oct 11, 2007 2:34 AM in response to: zooloo
Reply
add me to the list, apple, this is, after 14 years of good working
machines, deathly for my job!!!
lcs
macbookpro Mac OS X (10.4.10)
GAUCHOVIKINGO
Posts: 1
From: NORWAY
Registered: Nov 28, 2007
Re: Superdrive Update 2.1 Killed My Drive
Posted: Nov 28, 2007 4:34 PM in response to: lucaz
Reply
add me to the list please......my ibook g3 optical stiil works.since
2000, same with my g5 imac....but not after update the mac book
pro.......
Superdrive Update 2.1 Killed My Drive
MBP 2 GHz INTEL CORE DUO Mac OS X (10.5.1) 1.5 GB 667 MHZ
Luke.Andrews
Posts: 17
From: Lubbock, Texas
Registered: Aug 9, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Sep 22, 2007 9:25 AM in response to: bigfootmedia2
Reply
I have had 4 optical drives in my mbp in the last 6 months. All covered
by warranty though. Still...not right.
MBP C2D 2.16 3gig ram Mac OS X (10.4.10)
lill/jimi
Posts: 30
From: maine
Registered: Sep 15, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Sep 22, 2007 12:03 PM in response to: Luke.Andrews
Reply
yea that update killed my drive as/well
i have to get in to see a genius ,
and get it replaced ,
before my one year runs out ,
calling mon. morning
MBP 2ghz
fhspod
Posts: 1
From: cape
Registered: Sep 23, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Sep 23, 2007 10:38 AM in response to: bigfootmedia2
Reply
I created a movie in imovie - went to idvd to create a disk img so that
I could burn 20 dvds of a wedding and 10 of another. The dvds are
crashing in the middle and now,I am getting an error message and can't
burn at all.
my software updates are all in order. Do I need to blame the dvd burner
or the image? I need reliability.. can't sell defective dvds.
please advise
macbook pro Mac OS X (10.4.10) 2.16 Ghz 1GB 667 MHz Ram
nerowolfe
Posts: 3,051
From: 914 W. 35th Street NYC (currently)
Registered: Apr 25, 2006
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Sep 23, 2007 11:01 AM in response to: fhspod
Reply
I am not sure that continuous burning will work on a MBP. Burning DVDs
is a rather temperature sensitive thing and you may be overheating the
drive and/or the disks themselves.
I have some "flaky" DVDs that will play in a cold DVD player, but when
the player and disk warm up, I get errors, and this was a kind-of
commercial disk. I copied the disk and now it plays fine.
My point is that temperature might be your problem. Try another machine
or see what happens after shutting it down for an hour and then starting
again.
Dual G5, MacBookPro 15, MacBookPro3,1 17 Core2Duo Mac OS X (10.4.10)
BC1.3 Vista Ultimate 64-bit
Nick Jackson2
Posts: 38
Registered: May 30, 2004
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Sep 23, 2007 11:39 AM in response to: nerowolfe
Reply
The MacBook Pro is an amazing machine, at least the guts of it are. I
think Apple needs to test things out a lot more before they jump on
releasing it. This will be the last time I buy something first
generation from Apple. I spent $3000 on this machine. The case is warped
from the heat. The machine gets way too hot for my liking and now my
superdrive doesn't work. The lid has never closed properly. Always a
gap. Apple are amazing at sales and marketing but I must say their
customer care and service *****. Their website support is a joke really.
Great that we can talk to other customers, compare problems etc.... But
where's Apple in all this? Where's an email link for advice on what to
do or troubleshooting...Specially with 'KNOWN' problems. I really don't
have time to sit on the phone trying to get through nor can be without
my computer. It's a big part of my income. Apple Care .... Underwear....
This machine has design faults. I don't need a 'Genius' to tell me that.
All we need is a simple procedure identifying the drive fault and then a
very simple procedure in fixing it. All layed out as a 'recall' or
Protocol on this website, in plain English for everyone to see. Spending
hours on this site, trying to find out why my drive doesn't work has
been a complete waste of my time. All along Apple has known about the
firmware update frying drives... Thanks guys!
MacBook Pro 17" Mac OS X (10.4.10)
nerowolfe
Posts: 3,051
From: 914 W. 35th Street NYC (currently)
Registered: Apr 25, 2006
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Sep 23, 2007 12:57 PM in response to: Nick Jackson2
Reply
Sadly, as companies get big they tend to ignore their base. "The
customer is always right" is only applicable for start-ups and small
businesses.
Apple is now working with MS?
And most, if not all Apple products are made in China. 'Nuff said about
that.
Dual G5, MacBookPro 15, MacBookPro3,1 17 Core2Duo Mac OS X (10.4.10)
BC1.3 Vista Ultimate 64-bit
X_X
Posts: 4
From: portugal
Registered: Oct 19, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Oct 21, 2007 5:50 AM in response to: nerowolfe
Reply
Mine has the same problem, it keeps sending good blank discs out, but
recorded discs it reads them flawlessly :s
MBP 2.2 SR
zrcgiron
Posts: 4
From: Manila, Philippines
Registered: Sep 19, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Sep 25, 2007 3:40 AM in response to: bigfootmedia2
Reply
I had the same problem. I went to an Apple Store here in the Philippines
and they told me to call Apple Care since my MacBook Pro is out of
warranty. They granted me an exceptional warranty/customer satisfaction
exception and they replaced my Matshita UJ-857 with a brandnew one. My
previous Superdrive's revision was changed to HAEA and now it's back to
HAE4.
Thank you Apple.:)
MacBook Pro Mac OS X (10.4.10) Intel Core Duo, 2.0 GHz, 200 GB HDD,
2 GB Memory
maxrufus
Posts: 1
From: Massachusetts
Registered: Oct 4, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Oct 3, 2007 10:58 PM in response to: bigfootmedia2
Reply
I'd like to be added to those complaining. I am not sure if it was the
superdrive update that caused my problem, but reading this thread leads
me to believe so.
Problem is this: My Superdrive will now read only commercial DVDs, some
back up MP3 disks, but no DVD back-up AVI files. The DVDs containing AVI
and Video_ts files go in, spin for awhile, and just get spit back out.
So, what's the deal? Is the drive fried or are we supposed to wait for a
fix-it update - as someone who is dependent on his machine 24/7, I can't
just send it in for a 2 - 6 week repair job. Any ideas out there?
macbook pro Mac OS X (10.4.10) it's great
Nick Jackson2
Posts: 38
Registered: May 30, 2004
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Oct 4, 2007 9:30 AM in response to: bigfootmedia2
Reply
Thanks Apple! Apple won't help me out. Apparently my drive isn't one of
those being granted exceptional warranty, yet the synopsis of the
problem is EXACTLY the same as what everyone else is saying on here.
C'mon...I know this is bs. So now I face paying $500 for a replacement
superdrive. Never again will I buy a first generation product from
Apple. This is not just down to the Superdrive. Every MacBookPro that I
have seen has warped cases. Look at the way the lid shuts and the gaps
on either side. This is normal according to Apple. Yet, read all the
discussions regarding warped cases due to excessive heat. When you've
paid $3500 for a product you expect quality and good customer service.
This machine isn't in terms of it's design. It's flawed and was from the
start. It was released pre-maturely and I've learned a good lesson here.
DO NOT BUY FIRST GENERATION PRODUCTS FROM APPLE. They rush things and
make mistakes all the time, so Steve Yobb's can stand up there
scratching his ego.
I wonder what will go next? Screen? Hard Drive? So I will get this fixed
as soon as and sell it. It was a lemon from the start.
So beware new buyers! A big warning.
Sorry for the moan, but I'm really, really disappointed with Apple.
MacBook Pro 17" Mac OS X (10.4.10)
Thread77
Posts: 1
From: U.S.A
Registered: Oct 6, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Oct 6, 2007 2:38 PM in response to: Nick Jackson2
Reply
Hi Nick and Everyone,
I've had the exact same problem -- 2.1 killed my superdrive. It wouldn't
accept any disks at all, completely dead. After about 3 months of
frustrated googling to find a fix I finally ran across something that
worked for me. A fellow by the name of Ben11 posted a utility called
'simpleflash' that may help fix your problem. I ran it and my drive came
back up, so far I've had no problems. Keep in mind the usual 'voiding
your warranty' stuff -- if your drive is still under warranty or you
have the Apple Care program I'd go that route. But if you're like me and
don't have the plan and are out of warranty it might be worth a shot. It
definitely saved me some money Also keep in mind I just installed this
fix and I haven't fully tested everything (but it accepts disks now, I
was able to bring up the dvd player, and I just burned a dvd). Here's
the link to the post I found:
http://forum.rpc1.org/viewtopic.php?t=42953
Mac OS X (10.4.10)
ps_pause
Posts: 3
Registered: Mar 22, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Oct 6, 2007 2:36 PM in response to: bigfootmedia2
Reply
I have been wondering why I can't play music CDs and put them into
iTunes. The CD spins fine, I download the first few tracks OK and then
it just sort of hangs with the CD spinning and nothing else happening.
So I leave it a while, try and eject it, but can't. So I have to do a
restart. The next time I insert the same CD the same happens. I've given
up at the moment and wonder if I should ask for a replacement drive
before the warranty runs out? Or give up ripping CDs into iTunes? Or
wait for Apple to fix it?
MacBook Pro Mac OS X (10.4.10) Mac SE 512k OS 6 to now!
ChrisCst22
Posts: 11
From: USA
Registered: Aug 22, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Oct 6, 2007 3:06 PM in response to: bigfootmedia2
Reply
How do I find out what version firmware my SuperDrive has??
'07 MacBook Pro 15" 2.4 GHz Mac OS X (10.4.10)
DanielTeeCee
Posts: 30
Registered: Jul 18, 2006
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Oct 7, 2007 1:57 PM in response to: bigfootmedia2
Reply
Has anyone heard progress from Apple?
This is has been a problem since June! Apple stil refuse to fix my mac
as the updates are "AT OWN RISK"
does anyone know if this works?
http://www.apple.com/support/downloads/firmwarerestorationcd14.html
its the firmware restoriation cd?
Macbook Pro Mac OS X (10.4.9)
bigfootmedia2
Posts: 7
Registered: May 14, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Oct 7, 2007 2:59 PM in response to: DanielTeeCee
Reply
Almost every issue posted on the "Optical Drive and your MacBook Pro"
can be attributed to Apple's release of the Superdrive Firmware Update
2.1.
That's tens of thousands of LOYAL APPLE CUSTOMERS!!!!
TIME FOR A RECALL APPLE!
MacBook Pro 2.16, G4 MDD867, G3 iBook 900 Mac OS X (10.4.9) 5 ipods
DanielTeeCee
Posts: 30
Registered: Jul 18, 2006
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Oct 9, 2007 4:43 AM in response to: bigfootmedia2
Reply
has anyone tried the new firmware restoration?
because there was a previous firmware restoration 1.3
but apple released this new one on 27th september 2007
so maybe this could fix the superdrive 2.1 update?
i think i might give it a try, just trying to find a mac to burn it on
cd.
if anyone tries it before i do, please post it up
Macbook Pro Mac OS X (10.4.9)
dagd
Posts: 63
Registered: Jul 8, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Oct 9, 2007 9:03 AM in response to: DanielTeeCee
Reply
The firmware restoration 1.3 is for the new EFI boot firmware. This
restoration image is unrelated to
to the Superdrive 2.1 update. Please do not try this restoration
firmware, unless your computer can not boot due to failed EFI firmware
update.
With regards,
dagd
MacBookPro 2,2 Mac OS X (10.4.10) Intel Core 2 Duo 2.16 GHz
dagd
Posts: 63
Registered: Jul 8, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Oct 9, 2007 11:31 AM in response to: dagd
Helpful
Reply
The same for the restoration 1.4 for EFI firmware.
dagd
MacBookPro 2,2 Mac OS X (10.4.10) Intel Core 2 Duo 2.16 GHz
bigfootmedia2
Posts: 7
Registered: May 14, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Oct 9, 2007 7:11 PM in response to: dagd
Reply
I'm sure Apple would have released a firmware update if they could find
one to solve they horrible GAFFAW that they created with the SUPERDRIVE
DESTROYING FIRMWARE UPDATE 2.1.
No response from Apple..... No fix.
MacBook Pro 2.16, G4 MDD867, G3 iBook 900 Mac OS X (10.4.9) 5 ipods
bigfootmedia2
Posts: 7
Registered: May 14, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Nov 9, 2007 9:25 PM in response to: DanielTeeCee
Reply
Tried making a firmware restoration cd from above posted article. CD
won't ply...how's it supposed to work?????
MacBook Pro 2.16, G4 MDD867, G3 iBook 900 Mac OS X (10.4.9) 5 ipods
esotericarmstrong
Posts: 2
From: UK
Registered: Oct 15, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Oct 15, 2007 5:36 AM in response to: bigfootmedia2
Reply
Hello,
I'm in the same boat - installed 2.1 update, and my drive is now
fubar'd. It will play CDrs and some DVDs, but no writing at all.
And of course, my warrantee ran out just before the update. Been in
touch with my UK-based Reseller, who know nothing about the problem,
however they'll will do their best to help. They've also suggested
getting in touch with AppleCare (can't even find a phone number or
email!)
Anybody got a phone number or email?
Most unimpressed.
any further updates from anybody?
MacBook Pro Mac OS X (10.4.10) fubar'd SuperDrive - yep, I installed
2.1!
esotericarmstrong
Posts: 2
From: UK
Registered: Oct 15, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Oct 15, 2007 7:26 AM in response to: esotericarmstrong
Reply
Well. To say I'm chuffed would be an understatement!!! Well Done
Apple!!!
Just been in touch with AppleCare (they weren't going to talk to me due
to being totally out of warrantee, however, I kept waffling on!!)
To cut a long story short, the representative got in touch with the Tech
Support guys, who admitted that it was a software fault, and as a
result, my local Apple Store will replace the drive free of charge!!!
So, call them!!!!
One happy bunny
Dano
MacBook Pro Mac OS X (10.4.10) fubar'd SuperDrive - yep, I installed
2.1!
lucaz
Posts: 7
From: antwerp
Registered: Sep 30, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Oct 18, 2007 2:01 AM in response to: esotericarmstrong
Reply
well maybe other good news is that i figured out i can get around the
problem by quitting the application i want to burn a cdr with and have
the macbook accept the cdr with another application...
didn't find a system in it, but it works most of the time...
so open iphoto, imovie, itunes, finder,... and try to burn a cdr to let
the macbook accept the cdr and not eject it, and then open the
application you really want to use and burn!
lucas
macbookpro Mac OS X (10.4.10) logic8
edo82
Posts: 11
From: Italy
Registered: Oct 18, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Oct 29, 2007 4:41 PM in response to: bigfootmedia2
Reply
Hi! I write from Italy from my MBP. Today I see the first problem with
my superdrive. I want to copy some files on a dvd+r, I put inside and
the icon of dvd doesn't appear on the desktop. So I open system profiler
and I see this:
HL-DT-ST DVDRW GWA4080MA:
Revisione firmware: AE38
Interconnessione: ATAPI
Supporto masterizzazione: Sì (rilasciato/supportato da Apple)
Cache: 2048 KB
Legge i DVD: Sì
Masterizzatore CD: -R, -RW
Masterizzatore DVD: -R, -RW
CD con protezione "buffer underrun" nella masterizzazione: Sì
DVD con protezione "buffer underrun" nella masterizzazione: Sì
Strategie di scrittura: CD-TAO, CD-SAO, CD-Raw, DVD-DAO
Media: No
It don't write DVD+R incredible!
When I returned home the system profiler comes normal like this:
HL-DT-ST DVDRW GWA4080MA:
Revisione firmware: AE38
Interconnessione: ATAPI
Supporto masterizzazione: Sì (rilasciato/supportato da Apple)
Cache: 2048 KB
Legge i DVD: Sì
Masterizzatore CD: -R, -RW
Masterizzatore DVD: -R, -RW, +R, +RW, +R DL
CD con protezione "buffer underrun" nella masterizzazione: Sì
DVD con protezione "buffer underrun" nella masterizzazione: Sì
Strategie di scrittura: CD-TAO, CD-SAO, CD-Raw, DVD-DAO
Media: No
I tried with a DVD+RW and it doesn't read also this one!
Another thing...I'm sure that a little bit time ago the name of my
superdrive was Matshita.
Today a call by a friend: "The dvd-r you do yesterday for me don't work!"
Really bad!!!
What I have to do..my warranty finish in december..
Bye to everybody!
Edoardo
MacBook Pro 2.16 Ghz 15.4" Mac OS X (10.4.10)
The Royal Boob
Posts: 5
From: UK
Registered: Oct 26, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Oct 29, 2007 5:05 PM in response to: bigfootmedia2
Reply
I called UK applecare today. I am out of warranty by 3 months. I was
told that although they are aware of this 2.1 firmware problem, The
update merely brought forward a fault which would have happened anyway.
This sounds at best like a load of nonsense which is completely
impossible to prove.
The quote to repair from an apple authorised dealer. £479. I am not
happy. The drive alone is £280.
Do I keep on at them?
Mac Book Pro Core duo1 2ghz
jlauve
Posts: 1
Registered: Jan 26, 2006
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Oct 31, 2007 5:14 PM in response to: bigfootmedia2
Reply
Add me to the list.
Ran an update, and kaboom -no writing CDs or DVDs.:
MATSHITA DVD-R UJ-857:
Firmware Revision: HAEA
Interconnect: ATAPI
Burn Support: Yes (Apple Shipped/Supported)
Cache: 2048 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -RW, +R, +RW
Burn Underrun Protection CD: Yes
Burn Underrun Protection DVD: Yes
Write Strategies: CD-TAO, CD-SAO, DVD-DAO
Media: No
first gen MacBook Pro 15" 2.16ghz,2mbram,120gbhd Mac OS X (10.4.4)
markdillon1
Posts: 1
From: California
Registered: Nov 2, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Nov 2, 2007 1:01 AM in response to: jlauve
Reply
My broken Superdrive reads some DVDs and not others. It reads the Tiger
install disc, but not Leopard.
OK Apple, what do you want me to do? Select 1:
1. Return the Leopard Install disc.
2. Return the PBPro.
3. Return both.
4. Have you fix it within 2 hours, and without taking my computer for 3
days.
5. Do none of the above and have me badmouth Apple for the first time
since 1989.
Your thoughts.
PBP15CoreDuo The SuperDrive is half broken
jart84
Posts: 2
From: USA, NYC
Registered: Nov 3, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Nov 3, 2007 4:56 PM in response to: bigfootmedia2
Reply
Come on Apple.
My drive is very very very....very picky since the firmware update.
At least release a firmware that rolls it back to 2.0
MacBookPro C2D Mac OS X (10.5)
tketch
Posts: 1
From: Pullman, WA
Registered: Nov 7, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Nov 7, 2007 1:55 PM in response to: bigfootmedia2
Reply
I also have a terrible issue with my Superdrive UJ-857. After firmware
2.1 it just blows. It won't read any Leopard discs! I called Apple
support and they gave me the runaround with PRAM clearing etc. I know
the problem is the firmware but the idiot lady wouldn't listen to me on
if there was a rollback option available. I am a tech worker and
understand what is going on, but no software to fix it. Apple you are
killing me when I was your #1 fan.
Macbook Core Duo 2ghz Mac OS X (10.4.10)
roaet
Posts: 3
Registered: Jul 31, 2006
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Nov 12, 2007 7:43 AM in response to: bigfootmedia2
Reply
Mine has been messing up for months but I haven't looked it up until
now. I am amazed at the amount of people that are having the same
problem as me.
I'm smelling a class action.
Macbook Pro 15" Mac OS X (10.4.7) Tri-boot
torsion
Posts: 2
Registered: Oct 1, 2004
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Nov 14, 2007 2:31 AM in response to: roaet
Reply
Well, I've been having the same problem as everyone here, so I drove
down to the Bret Cross Apple Store in London for what turned out to be a
total waste of time and fuel.
I phoned in the morning to check they'd booked my appointment as I don't
trust them after the last time I tried it (when the call centre in India
failed to book it correctly). They had got it right this time, so I
explained my problem and asked if that's something they could fix in the
store. They said yes if we have the part in stock, but if not we can
order it for you and you can come back for a while-you-wait repair if
you don't want to leave your Mac with us.
They were of course running late when I got there, but I eventually
explained my problem to the so called "Genius". He sneered and scoffed
when I mentioned the discussion group on the Apple site. I was merely
pointing out that others had had the same problem, but he insisted that
he'd never seen or heard of anybody with the same problem. After testing
my drive he eventually verified that there was a problem and proceeded
to book my MBP in for repair. I explained I couldn't leave it with them
because I needed it for work, and asked if they could fix in store. "No
no, we don't do that kind of repair here! It'll have to go back to Apple
for 7-10 days!"
So I had made the trip just for the Genius (he was the head genius by
the way) to do exactly what I'd already done. Useless. Now I feel I have
no choice but to buy a new Superdrive for £67 from thebookyard.com and
fit it myself - despite the fact that my MBP is under warranty - because
I can't be without my computer.
Not too impressed with Apple at the moment.
MacBook Pro 17 inch Mac OS X (10.5)
Sparti
Posts: 3
From: Atlanta
Registered: Nov 14, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Nov 14, 2007 11:30 AM in response to: bigfootmedia2
Reply
I know 5 people, including myself, with Mac Book Pros that all lost the
ability of burning CD/DVD just after the infamous update. One guy that
works for a local Apple repair center hasn't been able to get his fixed
yet. At this point he says the drive has to be replaced. Is Apple ever
going to acknowledge this problem and maybe fix it? Like everyone else
(meaning 1000s of Mac Book Pro customers) I'm left with nearly a $4K
computer that can't burn a simple CD. When is this problem going to be
taken care of??? Can't a new update be written to undo what has been
done???
MacBook Pro Mac OS X (10.4.10) (1) Not so Super drive
lseba
Posts: 2
Registered: Mar 16, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Nov 20, 2007 8:27 AM in response to: Sparti
Reply
another one here with a killed superdrive. it doesnt read burned dvd's
and cd's and neither burn. i stillcant beleive that apple even removed
the update from heir site and never informed why!
any solution via softeware yet?
Model Name: MacBook Pro 15"
Model Identifier: MacBookPro1,1
Processor Name: Intel Core Duo
Processor Speed: 1.83 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 2 MB
Memory: 1 GB
Bus Speed: 667 MHz
Boot ROM Version: MBP11.0055.B08
SMC Version: 1.2f10
Serial Number: W86093KNVJ0
MATSHITADVD-R UJ-857:
Model: MATSHITADVD-R UJ-857
Revision: HAEA
Serial Number:
Detachable Drive: No
Protocol: ATAPI
Unit Number: 0
Socket Type: Internal
Low Power Polling: Yes
macbook pro intel 1.66 core duo Mac OS X (10.5.1)
Pier-Philippe
Posts: 7
From: Montreal
Registered: Nov 4, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Nov 21, 2007 6:33 AM in response to: bigfootmedia2
Reply
STRANGELY enough, I installed the Superdrive update a while ago, and
everytime I turn on the computer, a warning box would come up saying
some like "Superdrive update is useless, no such hardware". I left it
like that for month, simply clicking "close" whenever this would pop up
and I never had any problems. A few weeks ago, tired of this, I opened
the "Utility" folder, I located the software and deleted it. So now the
warning message stopped popping up... a few days have passed and then
since yesterday, I tried to burn a DVD and the process failed. Tried to
watch DVDs I had burned : doesn't read it like some of you reported.
Although actual pre-recorded DVDs work just fine.
After ******* with it for a while, I sometimes manage to make the drive
read a burned DVD, by simply persisting and pushing the disk back
whenever the drive throws it out, but it's really a hassle. So I'll be
calling my retail store in a few minutes... !
MacBook Pro 15'', Intel Core Duo Mac OS X (10.4.9)
ElBiggus
Posts: 248
From: UK
Registered: Aug 22, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Nov 21, 2007 6:42 AM in response to: Pier-Philippe
Reply
I located the software and deleted it...
What you should have done, of course, is go to System Preferences >
Accounts > Login Items and removed it from there.
MacBook Pro 15" (1.1) Mac OS X (10.4.10)
Pier-Philippe
Posts: 7
From: Montreal
Registered: Nov 4, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Nov 21, 2007 6:49 AM in response to: ElBiggus
Reply
Yes, that keeps it from popping up, but the "useless" software should be
deleted, no ?
MacBook Pro 15'', Intel Core Duo Mac OS X (10.4.9)
KiraY
Posts: 23
From: North america
Registered: Sep 1, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Nov 22, 2007 9:52 PM in response to: bigfootmedia2
Reply
quoteverying[/quote]
Varying*
Macbook pro 15 inch Mac OS X (10.4.10) ATI Mobility Radeon X1600
256mb, 1 gig mem
KiraY
Posts: 23
From: North america
Registered: Sep 1, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Nov 22, 2007 9:56 PM in response to: bigfootmedia2
Reply
I had nothing to worry about.. i had a rev that came out in 2006 and it
was having the over heating and bs problems all of the computers had.
even overheating to the point you can smell the Logic board and all the
components of the macbook pro..
they replaced what needed to be replaced and quietly removed and
replaced the superdrive... it had ******** problems loaded stuff anyway
so..
Macbook pro 15 inch Mac OS X (10.4.10) ATI Mobility Radeon X1600
256mb, 1 gig mem
edo82
Posts: 11
From: Italy
Registered: Oct 18, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Nov 28, 2007 9:47 AM in response to: KiraY
Reply
For everybody.
Fortunately I bringed to apple and they changed my superdrive (I was
under warranty). Now I have a
MATSHITA DVD-R UJ-857D
with KCVB firmware.
I see that if you are not under warranty you can flash your firmware by
yourself see here:
http://discussions.apple.com/thread.jspa?threadID=1256090&tstart=30
or here
http://forum.rpc1.org/viewtopic.php?t=42953&sid=7a19b1238543a5e4a43d12770
bbd27c1
MacBook Pro 2.16 Ghz 15.4" Mac OS X (10.4.10)
speedreeder
Posts: 10
From: vienna
Registered: Dec 2, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Dec 2, 2007 7:13 PM in response to: edo82
Reply
What a piece of Crap, My drive has been failing me for a few months, now
I know why. And yes I do remember having this update, and it being run
by the software updater. What really enrages me about this situation is
that it has been going on for months and Apple has done NOTHING!
Not a word, and the suggested solution? Have a new drive installed! What
a waste, I t seems to me that some type of software fix, or some kid of
"flash" or restore package, would be cheaper and easier than to have a
new drive installed! And what a waste of parts and materials, for a
company that is supposed to be environmentally friendly, writing a piece
of code must certainly be better than the crates of trashed drives this
must have generated.
Apple get with the program, this problem has planted the first seeds of
doubt, and I am a 20 year customer!
macbook pro Mac OS X (10.4.10)
JEsteves
Posts: 2
From: Mexico City
Registered: Dec 22, 2007
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Dec 22, 2007 10:09 PM in response to: bigfootmedia2
Reply
Hello.
The solution pointed earlier in this thread
(http://discussions.apple.com/thread.jspa?threadID=1256090&tstart=30)
worked today for me. My story is there, if anyone is interested.
Julin
MacBook Pro 15" Mac OS X (10.4.11)
DanielTeeCee
Posts: 30
Registered: Jul 18, 2006
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Dec 26, 2007 2:46 AM in response to: bigfootmedia2
Reply
Hey guys, i've been here since July 07 with the same problem as all of
you.
But now, i just tried about 5 mins ago, that simpleflash.zip file that
ben11 wrote.
I only tried it cos i got tired of Apple sitting back and doing nothing.
And it worked, i couldn't believe to hear that weird drive sound when it
turns on.
So really go download it, the link is:
http://rapidshare.com/files/57312123/SimpleFlash.zip.html
and there is also a discussion section on the Apple site.
http://discussions.apple.com/thread.jspa?messageID=6178853
Really it does work, and it takes less than 4 minutes.
All credit to ben11, you legend!
Macbook Pro Mac OS X (10.4.9)
lannig44
Posts: 1
From: Nantes, FR
Registered: Jan 9, 2008
Re: Superdrive update 2.1 killed my drive. SUBSEQUENT POST
Posted: Jan 8, 2008 11:57 PM in response to: bigfootmedia2
Reply
Hi, I had a similar problem on my MBP a few days ago ; superdrive could
read dvd's but cd's only randomly ; here is what solved the problem
although I am unable to confirm both problems were linked ;
The bin contained many files including two movies (approx 700Mo each) .
I had trouble emptying the bin & kept getting an error message : the
file you are trying to delete is being used - unable to delete. So I
closed Finder and re-opened it, then I was able to empty the bin. I
don't know how both features can be linked but the superdrive is now
fully operational. I hope this can be of help for other users
--
Here's another thread...
--
Topic : Superdrive Update 2.1 killed drive
This topic has been archived - replies are not allowed.
This topic is locked - replies are not allowed.
This question is not answered. "Helpful" answers available: 2 . "Solved"
answers available: 1 .
Back to Topic List
Replies : 122 - Last Post : Aug 10, 2007 12:02 PM by: Lucio Cervantes
Cards1
Posts: 2
Registered: Jun 27, 2007
Superdrive Update 2.1 killed drive
Posted: Jun 27, 2007 7:22 PM
I updated my superdrive using the 2.1 update and now my drive does not
work at all. Anyone have a solution?
Macbook Pro 2.33 Mac OS X (10.4.10)
Francisco Aldecoa
Posts: 5
Registered: Oct 25, 2004
Re: Superdrive Update 2.1 killed drive
Posted: Jun 27, 2007 8:10 PM in response to: Cards1
The same happened with me, I can read DVD's but no CD's...
Fix?
Francisco
Powerbook 17 1Ghz Mac OS X (10.4.10)
frankblaq
Posts: 1
Registered: Jun 27, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jun 27, 2007 8:54 PM in response to: Cards1
Same here, SuperDrive is non-responsive,hope someone drops an answer
soon.
MacBook Pro 2.33 Mac OS X (10.4.10)
andjeorz
Posts: 12
Registered: Oct 27, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Jun 27, 2007 9:00 PM in response to: Cards1
I'm also having a similar issue with the firmware update.
Luckly, I was able to complete the update and use the drive
(knock-on-wood) but now I get a pop up saying "there's no drive to
update" everytime I start up the mbp. How will one get rid of it? - It's
quite annoying.
AR
mbp15 2.16ghz c2d Mac OS X (10.4.10)
Ricktoronto
Posts: 4,750
From: Toronto, Managua
Registered: Oct 5, 2003
Re: Superdrive Update 2.1 killed drive
Posted: Jun 27, 2007 9:09 PM in response to: andjeorz
See if the updater is set to startup each time the mac does and disable
that if the update is done.
G5 Dual 2.5 3GB RAM, G4 Dual 1.25 2GB, MacPro 15 3 GB RAM Mac OS X
(10.4.8) iPod 80GB Video, EYE TV 250, Parallels and Win XP SP2 on
MacBook Pro
andjeorz
Posts: 12
Registered: Oct 27, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Jun 27, 2007 9:32 PM in response to: Ricktoronto
Thanks for the quick response. Surely it worked.
As one might have guessed, I'm practically new to Mac OS since the most
recent OS which I'm familiar with is OS 9.2 (dated back from 7.1). And
I'm catching up to the OSX but it is quite remarkable so far.
Thanks again!!
zoberg
Posts: 45
Registered: Apr 28, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jun 28, 2007 6:44 AM in response to: Ricktoronto
How do you get rid of this item at startup?
MacBook Pro Mac OS X (10.4.9) Core Duo
Chusqui22
Posts: 2
Registered: Jul 10, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 10, 2007 3:58 AM in response to: zoberg
Hi!
I'm from Spain and I've had this problem for two weeks. I've called the
Mac Support Phone and they only could ask me to check out all the
preferences of my macbook Pro. This preferences are locatted in the
Library. Well, I've checked out all of them and the problem is the one
called: loginwindow.plist. I've openned the file and the fact is that
this preference wants the application called SuperDrive Updated 2.1 to
start when the Mac is started. Solution: Delete the loginwindow.plist.
If you don't like the idea you can cut and paste this preference on the
desktop and check out if the Mac is Ok when restarted.
I hope you find usefull this information.
Bye!
MacBook Pro 15 Mac OS X (10.4.10)
nerowolfe
Posts: 3,051
From: 914 W. 35th Street NYC (currently)
Registered: Apr 25, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Jul 14, 2007 11:13 AM in response to: zoberg
Removing startup items
System Preferences->System->Accounts->Login Items
Select/Highlight the firmware update and then press the - button just
below the window.
Dual G5, MacBookPro 15, MacBookPro 17 Core2Duo Mac OS X (10.4.10)
kidboy
Posts: 96
Registered: Oct 6, 2005
Re: Superdrive Update 2.1 killed drive
Posted: Jun 30, 2007 1:45 PM in response to: Ricktoronto
anybody figure out how to shut off the updater, I'm getting the same
message as well when I start up the computer...very annoying...
MacBook Pro Mac OS X (10.4.8)
Woods Woman
Posts: 1
Registered: Jul 10, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 10, 2007 12:47 PM in response to: andjeorz
to get rid of that error message after the super drive update:
http://docs.info.apple.com/article.html?artnum=305856
MacBook Pro Mac OS X (10.4.10)
MacBook Pro Mac OS X (10.4.10)
hubertusmagnus
Posts: 1
Registered: Jul 11, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 11, 2007 8:14 AM in response to: andjeorz
Hi
delete the entry of the update installer from your startup objects in
system preferences - user.
No more alert pop up after restart.
MacPro, MacBook Pro, iMac, MacMini Mac OS X (10.4.10)
Junipero XVII
Posts: 161
Registered: Oct 19, 2005
Re: Superdrive Update 2.1 killed drive
Posted: Jun 28, 2007 5:54 AM in response to: Cards1
I haven't found a solution either. After the update, it won't read my
burned CD of a certain brand but can read other brands. It used to be
able to read it; I burned hundreds of pictures to those CD-Rs before.
Now I can't access my pictures on the disk!!!
MacBook Pro C2D Mac OS X (10.4.10) Black 30Gig iPod
hopkapi
Posts: 10
Registered: Jun 2, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jun 28, 2007 12:29 PM in response to: Cards1
Same here, mine won't even accept a disc despite the drive showing up in
System Profiler and iTunes. I called AppleCare and was told that I'd
need to take it to an Apple store/service centre to get it fixed.
MacBook Pro Mac OS X (10.4.10)
Scott Russell
Posts: 139
From: Memphis
Registered: Aug 29, 2001
Re: Superdrive Update 2.1 killed drive
Posted: Jul 31, 2007 8:13 AM in response to: hopkapi
I'm another unlucky MacBook Pro user whose superdrive has failed
completely (won't even accept disks) after the firmware update. I'm
posting so I can follow this thread for solutions. Thanks in advance for
posting if you find a way to fix this!
ps. My MBP is no longer under warranty, so a software fix is critical.
PowerMac G5 Dual 2 GHz & MacBook Pro 2.16 GHz Mac OS X (10.4.10)
Scott Russell
Posts: 139
From: Memphis
Registered: Aug 29, 2001
Re: Superdrive Update 2.1 killed drive
Posted: Jul 31, 2007 1:54 PM in response to: Scott Russell
Just a followup to my earlier post:
I actually had 7 days left in my warranty, so Apple Support assisted me
with this issue. Interestingly, they decided to replace the laptop --
rather than repair it.
I asked if they were taking this approach so they could do more thorough
diagnostics, and he said yes. Perhaps their investigation will
ultimately lead to a fix for everybody else. My fingers are crossed for
you guys.
PowerMac G5 Dual 2 GHz & MacBook Pro 2.16 GHz Mac OS X (10.4.10)
joebiggs
Posts: 59
Registered: Dec 29, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Jun 28, 2007 12:51 PM in response to: Cards1
i was actually able to import cd's that would import prior. sorry to
hear that some of you are having issues.
15' mbp 2.16 intel core 2 duo Mac OS X (10.4.10)
ScooterMc
Posts: 34
Registered: Dec 1, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Jun 28, 2007 3:49 PM in response to: Cards1
My drive appears to be working great, but I did have the dialog box
every startup. Here is how I fixed it:
Go to System Preferences: Accounts: Login Items
You should see it listed there. Select it and his the "minus" sign at
the bottom. It should be gone and never bother you again.
MacBook Pro C2D Mac OS X (10.4.10)
UltraNEO*
Posts: 282
From: ÷êÅAì?{
Registered: Jun 8, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jun 28, 2007 4:31 PM in response to: Cards1
I updated my superdrive using the 2.1 update and now
my drive does not work at all. Anyone have a
solution?
Curious.
If your system worked perfectly fine before,why would you want to update
it? What are you expecting the unit to do after an update, which you
wasn't able to do before? Are you expecting it to grow wings, allowing
you to burn, rip, read faster?
MacBook Pro (SR) Mac OS X (10.4.9) Glossy/2.2Ghz/4Gb/160Gb @ 7200rpm
(hey!! still need more space!!)
wilsonackerman
Posts: 72
Registered: May 17, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Jun 28, 2007 4:37 PM in response to: UltraNEO*
Why not update when one is released? It's usually to make something
better/"more compatible".
MBP Mac OS X (10.4.8) 1.83GHz 15.4" 2GB
UltraNEO*
Posts: 282
From: ÷êÅAì?{
Registered: Jun 8, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jun 28, 2007 4:54 PM in response to: wilsonackerman
I don't think everyone needs the update cause it'll generally fix
something which affects you, as a user. Such as problems accessing DL
DVD's, compatibility with a certain brand, speed or something else, then
yeah by means do try the update.
But if your not experiencing any such problems, then there's absolutely
no point upgrading, as for every update there is a slim chance something
can go wrong; esp firmware updates. Sure Apple can replace the Unit, but
you'll be without your system for xx days/weeks. Get my drift?
MacBook Pro (SR) Mac OS X (10.4.9) Glossy/2.2Ghz/4Gb/160Gb @ 7200rpm
(hey!! still need more space!!)
Digital Dude
Posts: 1,702
From: Yuma, AZ
Registered: Mar 17, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Jun 29, 2007 6:02 AM in response to: UltraNEO*
....."Curious.
If your system worked perfectly fine before,why would you want to update
it? What are you expecting the unit to do after an update, which you
wasn't able to do before? Are you expecting it to grow wings, allowing
you to burn, rip, read faster?"
More times than not, system updates improve the functionality,
reliability or security of your Mac. There are two distinct opinions
here. Some owners' would rather wait until there is clear evidence of no
problems and those who simply want the latest updates when theyre
published. Its really not fair to criticize those who opt for the
latter. There are a few self-proclaimed gods on this form who actually
get offended when some members post a response that they dont agree with.
Regards,
MBP-15"/2.16/2GB RAM/7200/W8612... Mac OS X (10.4.9) G4 Tower (OS
9/10), Gateway P4 (XP Home)
MBP-15"/2.16/2GB RAM/7200/W8612... Mac OS X (10.4.9) G4 Tower (OS
9/10), Gateway P4 (XP Home)
lurk02
Posts: 1
Registered: Jun 30, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jun 30, 2007 11:28 AM in response to: UltraNEO*
do you always provide useless, acrimonious advice, or is today our lucky
day?
thanks for nothing.
Mac OS X (10.4.10)
Chris Byrd
Posts: 13
Registered: Oct 12, 2002
Re: Superdrive Update 2.1 killed drive
Posted: Jul 3, 2007 2:38 PM in response to: UltraNEO*
UltraNeo... What exactly do you expect to accomplish with a post like
that? There is no place for that junk in the support forums.
1) The update states that it adds support for more media types.
2) It is available for all users, with no warnings.
I for one, would want my MBP to work with as many media types as
possible. I end up burning items for people on the road, and a lot of
times they just hand me a CD and ask me to put items on their CD. The
last thing I want is to say I can't accomplish this task until I go find
a hotspot, download a firmware update, then get back to them. If there
is something I could do now to avoid that, I would, and I did.
That being said, my drive now has a problem with burning DVD-R media, or
at least what I have on hand. Yesterday I was able to make a data DVD
out of iTunes, and today after the update, I can't burn to the same
DVD-R media.
However, the issue is with a faulty firmware update, not the other users
choice to install the update. Your misguided aggression should be
focussed on apple releasing a faulty update, because the user has every
right to perform this update if it might help their situation. I for one
am looking for the "apple support forum firmware junk filter update", to
block out certain ridiculous comments.
MacBook Pro 15" 1.83 Ghz Mac OS X (10.4.6)
Jmagic
Posts: 3
Registered: Jun 29, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jun 29, 2007 5:38 AM in response to: Cards1
This Happened to my machine to, I then installed 10.4.10 and its all
working perfectly again!?
Must be something in the software?
Macbook Pro 1.83 DC 2 Gig Mac OS X (10.4.10) PowerMac G5 2Gig DC 2 GB
160/250Gb
tadros86
Posts: 4
Registered: Sep 21, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Jun 29, 2007 5:42 AM in response to: Jmagic
My superdrive won't even let me boot from the OS X Install disc, is
there a way to uninstall the update or install OS X 4.10 without a disc?
Macbook Pro 2.4 GHz Mac OS X (10.4.9)
Ricktoronto
Posts: 4,750
From: Toronto, Managua
Registered: Oct 5, 2003
Re: Superdrive Update 2.1 killed drive
Posted: Jun 29, 2007 5:54 AM in response to: tadros86
Get an external DVD burner for $100 or so and use that. They are faster
anyway and are a good investment if all you have is the MacBook.
G5 Dual 2.5 3GB RAM, G4 Dual 1.25 2GB, MacPro 15 3 GB RAM Mac OS X
(10.4.8) iPod 80GB Video, EYE TV 250, Parallels and Win XP SP2 on
MacBook Pro
mikecorp
Posts: 65
Registered: Mar 18, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Jun 29, 2007 6:34 AM in response to: Jmagic
OK, here we go. My battery *****. My mac book pro *****. (6 times in
repair). and this update ***** too.
mac book pro 2ghz Mac OS X (10.4.5)
DanielTeeCee
Posts: 30
Registered: Jul 18, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Jul 12, 2007 2:19 AM in response to: Jmagic
how did you install 10.4.10 again?
cos i found the patch on my harddrive, but when i try install it, it
cancels all the time?
Macbook Pro Mac OS X (10.4.9)
kidboy
Posts: 96
Registered: Oct 6, 2005
Re: Superdrive Update 2.1 killed drive
Posted: Jul 12, 2007 2:59 PM in response to: Jmagic
ok...so I just went to the mac store and replaced my drive, my mac is
under warranty so it was free...
they put a: HL-DT-ST DVDRW GWA4080M in it....I have no idea what model
that is, and I'm assuming that's not the dual layer that they are
putting in the newer MacBook Pros is it??
And my other question for anybody who has this drive is sometimes it
burns quietly and sometimes a little louder? Is there any reason for
that??
Thanks!
MacBook Pro Mac OS X (10.4.10)
Aspenverde
Posts: 2
Registered: Jun 29, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jun 29, 2007 6:05 AM in response to: Cards1
I updated my superdrive using the 2.1 update and now
my drive does not work at all. Anyone have a
solution?
Macbook Pro
2.33 Mac OS X (10.4.10)
Same here. Installed the update & now my drive seems dead. Nothing
happens when I try to enter a disk. Anyone know if there is a
diagnostics for the drive? Is it possible to uninstall a firmware
update? I really need my drive for important project. THANKS!
MacBook Pro 2.0 GHz Mac OS X (10.4.10)
ungenie
Posts: 8
Registered: Jun 21, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 5, 2007 9:01 AM in response to: Aspenverde
I updated my superdrive using the 2.1 update and now
my drive does not work at all.
Same here. Installed the update & now my drive seems
dead. Nothing happens when I try to enter a disk.
Anyone know if there is a diagnostics for the drive?
Is it possible to uninstall a firmware update? I
really need my drive for important project. THANKS!
Same problem. I call Apple and he said change the DVD, the firmware is
not installed correctly.... Apple say no diagnostics for the drive... no
uninstall this firmware.. simply change the DVD... Your DVD is now dead.
Good news...
MacBook Pro Mac OS X (10.4.9)
metcalfe4226
Posts: 10
Registered: Oct 19, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Jun 30, 2007 6:30 AM in response to: Cards1
2.1 update killed my drive last night! Now I can't even get a disc into
the drive for diagnostics or rebooting. Is this an installer virus????
How do I recover from this bizarre effect of the Apple update/
installer?
MacBook Pro Mac OS X (10.4.8) n/a
ungenie
Posts: 8
Registered: Jun 21, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 5, 2007 9:14 AM in response to: metcalfe4226
2.1 update killed my drive last night!
Is this an installer virus????
No, it's not a virus... it's only this firmware... Many mac is working
fine, but many mac is killed the drive. If this firmware kill your
drive, change the drive. This firmware disable your DVD, and your DVD
now is never work agan. In your mac your DVD now is never talk to your
bus, because the firmware is hardware program, if this program is not
install fine your hardware not working..
MacBook Pro Mac OS X (10.4.9)
Tim Lorenzen
Posts: 984
Registered: Oct 17, 2004
Re: Superdrive Update 2.1 killed drive
Posted: Jun 30, 2007 7:43 AM in response to: Cards1
Just curious, has anyone here tried to install the update on a 17" MBP?
This could well explain the problems. The description says it's only for
the 15" models and Software Update shouldn't even offer it on a 17".
Mac Pro 2.66; Cinema Display 23" & 20"; MacBook Pro 17" C2D Mac OS
X (10.4.10)
alkross
Posts: 8
Registered: Feb 8, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Jun 30, 2007 11:28 AM in response to: Tim Lorenzen
Why Apple don't answer to this trouble.
I (sigh) update superdrive andnow It is like without power.
I can't insert no disk.
I try to connect via firewire port an old Pocket CDRW but Mac Book Pro
not recognize it.
Thanks
Imac G5 Mac OS X (10.4.4)
blackcrab
Posts: 1
Registered: Jun 30, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jun 30, 2007 2:23 PM in response to: Cards1
Mine is dead too, and I am not happy about it.I cant do no work really
stuck.
Mac book pro 2.16 Mac OS X (10.4.10) 3gb
van6ogh
Posts: 9
Registered: Oct 15, 2004
Re: Superdrive Update 2.1 killed drive
Posted: Jul 1, 2007 8:13 AM in response to: Cards1
I'm experiencing the same issue. Now my drive won't accept any discs,
but it does show up in the system profiler. I found an Firmware
Restoration CD in the Apple support Downloads, but it's useless since my
drive won't accept any discs.
Macbook Pro 2.16ghz Core 2 Duo Mac OS X (10.4.10)
Juan Font
Posts: 4
Registered: Jul 1, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 1, 2007 8:35 AM in response to: Cards1
Happened to me too: SuperDrive is completely dead after update. It won't
allow insertion of any discs, just as if the computer was powered off. I
guess that running the updater again might help, but the updater says
that there are no drives to update.
MacBook Pro 2.33 GHz, 2 GB RAM Mac OS X (10.4.10)
Juan Font
Posts: 4
Registered: Jul 1, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 1, 2007 8:45 AM in response to: Cards1
Apple, please help!. This is serious. Resetting the power manager did
not help either.
Information about internal optical drive:
Model: MATSHITADVD-R UJ-857D
Revision: 0032
Serial Number:
Detachable Drive: No
Protocol: ATAPI
Unit Number: 0
Socket Type: Internal
Low Power Polling: No
MacBook Pro 2.33 GHz, 2 GB RAM Mac OS X (10.4.10)
pjcollings
Posts: 4
Registered: Jul 1, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 1, 2007 9:37 AM in response to: Cards1
After installing the update, I can no longer read DVDs. Writing to and
reading CDs appears okay.
MacBook Pro Mac OS X (10.4.10)
tadros86
Posts: 4
Registered: Sep 21, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Jul 1, 2007 11:29 AM in response to: Cards1
Is there a way we can format the hard drive using an external dvd drive
to run the OS X install? Cause if so that would delete the update and
our drives will work again.
Macbook Pro 2.4 GHz Mac OS X (10.4.10)
Jessg96
Posts: 155
Registered: Oct 29, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Jul 1, 2007 4:48 PM in response to: Cards1
I have the same problem with the update and I called apple support and
they told me to do a Archive and Install. I couldnt find my OS X disk so
they told me to call them back and they would walk me through since Ive
never done this before. Now before I call them back I have read that you
can just move the Superdrive Updater to the trash from the utilties
folder, is this safe? Then do you try and update again? Also how can I
tell if the update took the first time is there a version code or number
I can check.
Thnx in advance
MacBook Pro c2d Mac OS X (10.4.9)
hopkapi
Posts: 10
Registered: Jun 2, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 1, 2007 4:52 PM in response to: Jessg96
Which problem have you had with the update Jessg96? Does your drive
still accept disks?
MacBook Pro Mac OS X (10.4.10)
Jessg96
Posts: 155
Registered: Oct 29, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Jul 1, 2007 4:56 PM in response to: Cards1
yes it does fortunatly.
MacBook Pro c2d Mac OS X (10.4.9)
Aspenverde
Posts: 2
Registered: Jun 29, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 1, 2007 10:38 PM in response to: Cards1
Hi - i had the same problem (my drive would not accept any disk -
completely dead after the firmware update). Went to my local apple store
and they just replaced the complete superdrive under warranty. He said
that something must have gone wrong during update - and if that happens,
the drive is toast. Go see your local mac guys. If they are as great as
mine was they should hook you up with a new drive.
Thanks Apple - I am impressed!
MacBook Pro 2.0 GHz Mac OS X (10.4.10)
Saabio27
Posts: 1
Registered: Jul 3, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 3, 2007 4:02 PM in response to: Aspenverde
Ughh did they really say there is nothing that can be done? its toast? I
spent an hour on the phone with AppleCare today and they said they would
just replace it if I ship it in though.
Wow this will be the Fourth Time I have had the drive replaced and I
have only had this computer for a year now, how ridiculous.
MacBook Pro 2.0ghz Mac OS X (10.4.10)
ungenie
Posts: 8
Registered: Jun 21, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 5, 2007 9:22 AM in response to: Aspenverde
Thanks Apple - I am impressed!
Your are impresse beacause your superdrive is in under warranty, but me
the warranty is finish 10 days ago. All of replacement i pay for this...
When i call Apple he charge me...
My macbook pro have juste 1 year and 10 days...
MacBook Pro Mac OS X (10.4.9)
Marc-Olivier Be...
Posts: 1
Registered: Apr 4, 2005
Re: Superdrive Update 2.1 killed drive
Posted: Jul 3, 2007 10:42 AM in response to: Cards1
Hi guys,
My Superdrive died too after the Update (Superdrive Update 2.1). It
worked well before as I burned several DVD. Now, it's damned dead. I
tried everything to get it back but no way. The Apple Support asked me
to bring my computer to an Apple Repair Center...
I am very disappointed.
MacBook Pro C2D 2.17 Mac OS X (10.4.10) MATSHITA DVD-R UJ-857D
n3o
Posts: 2
Registered: Jul 3, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 3, 2007 10:00 PM in response to: Cards1
OK, now I'm in a really bad mood.
Superdrive died after Superdrive Firmware update.
Tried to reinstall Mac OS X 10.4.10 v1.1, no use.
Tried to reinstall Mac OS X 10.4.10 update (combo) for Intel, which I
downloaded from this support site, and it CRASHED during the instalation
process, locking the computer at that infamous black screen. After that
it would not boot anymore, crashing at the white startup screen. This of
course made my computer completely unoperacional.
Since I have a Sony 820UL firewire external DVD+R DL drive, I tried to
restore the system, booting through the original Mac OS X (10.4.8)
Install Disc, but it would still crash at the startup.
After unpluging the external dvd drive from the Apple Cinema Display,
and plugin it directly to the MBP, I finaly got it to boot from the cd,
and restored my system 'sucessfully'.
Updated it again to 10.4.10.
Now it's 2am and my superdrive is still dead.
Moral to the story: Do nothing. Wait until Apple releases another
superdrive firmware update to fix this.
MacBook Pro MA609 Mac OS X (10.4.10)
MacBook Pro MA609 Mac OS X (10.4.10)
aleksa
Posts: 3
Registered: Jul 3, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 4, 2007 8:36 AM in response to: n3o
Hi, i am from Germany and i have the same problem. My Superdrive is
dead, i install befor the superdrive firmware update 2.1. What kann i
do, i can´t find in all forums a right solution. In germany i cant´t
find people withe the same problem. Apple guy´s please help. The
Firmware restore cd is a cd, thats the problem.....
MBP 2.0 Mac OS X (10.4.10) dead dvd drive
Maxxx
Posts: 1
Registered: Jul 4, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 4, 2007 11:45 AM in response to: aleksa
Fireware Restore CD is for logic board, therefore it might not work on
optical drives.
I agree with "Do nothing".
Apple probably has been awared of this issue, for software problems
making hardware to be replaced is not cost-efficient.
MacBook Pro CD 1.83 Mac OS X (10.4.10)
goshen1
Posts: 2
Registered: Jul 4, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 4, 2007 2:11 PM in response to: Maxxx
Apparently uneventful update but dead drive here too on otherwise fully
functional MBP.
MBP Mac OS X (10.4.10)
aleksa
Posts: 3
Registered: Jul 3, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 10, 2007 12:38 PM in response to: aleksa
Hallo, i open a Case ID in Germany. This problem is not famously by
apple in germany. I hope apple check this problem and send me a
solution.
MBP 2.0 Mac OS X (10.4.10)
the dwl
Posts: 2
Registered: Jul 13, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 14, 2007 12:53 AM in response to: aleksa
hallo,
ich habe das gleiche problem. nur habe ich das "glück", dass mein
superdrive noch einige cds und dvds lesen kann.
aber meine backup dvds werden ignriert. ich habe mit apple gesprochen,
die helfen aber nur, wenn ich apple care kaufe. und meinten auch, dass
ja immer akzepiert wird, dass apple keine garantie übernimmt, bei jedem
update.
bei gravis meinte ein techniker, dass man die firmware nicht downgraden
kann. bei gravis vor ort meinte man nur, ich solle doch die firmware
restore cd probieren. leider glaube ich nicht, dass das erfolg haben
wird.
i've got the same problem, but my drive can still read and burn cds and
some dvds. but all of my backup-dvds are dead!!
i talked to the apple support, and they sad that apple does not give any
warranty for updates...firmware or osx. AND MY LOCAL MAC-DEALER sad that
i should try the restore cd. but an other guy sad that firmware could
not be downgraded.
that *****!
jo.
mac book pro 2.16 intel core 2 duo Mac OS X (10.4.10)
ungenie
Posts: 8
Registered: Jun 21, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 5, 2007 10:06 AM in response to: n3o
Moral to the story: Do nothing. Wait until Apple
releases another superdrive firmware update to fix
this.
If your DVD not accept the disk, Your DVD is DEAD... Apple can't fix
with another firmware because the firmware is hardware software.. and
this firmware broke your DVD... Change the DVD your DVD is finish...
MacBook Pro Mac OS X (10.4.9)
Stochastism
Posts: 1
Registered: Jul 4, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 4, 2007 8:52 PM in response to: Cards1
Looks like the 2.1 update worked for me, but I can no longer burn DVD+R.
I get a "Communciation with device" type error at a random point through
the burn. Reducing the burn rate seems to help it get a bit further, but
I haven't got more than 1/4 of the way through a disk.
I see on other messages that there are similar problems with DVD-R.
Apple, can we please have an installer for the previous firmware version
until these issues are fixed?
MacBook Pro, Core 2 Duo 2.16GHz, 2Gb Mac OS X (10.4.10)
jvx
Posts: 7
Registered: Jul 2, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 5, 2007 3:09 AM in response to: Stochastism
So how excatly did the update "work for you" if you get a communication
error? I wouldn't call that "working"
Honestly, this shouldn't be this hard. C'mon apple get your ****
together. Now that the iPhone is done can you please start fixing all
the problems related to the MBP? We want a Superdrive that works!
j
Macbook Pro Mac OS X (10.4.9)
chrphl
Posts: 1
Registered: Jul 5, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 5, 2007 3:13 AM in response to: Cards1
I've the same Problem. My SuperDrive doesn't work since the I updated it
to Firmwire 2.1 .
Today I was at a Apple solution patner in case of this problem and they
told me that I have to change the drive. Is their any other solution to
solve this problem?
MacBook Pro (1.83 Ghz) Mac OS X (10.4.10) MacBook (1.83 Ghz)
tadros86
Posts: 4
Registered: Sep 21, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Jul 5, 2007 6:49 AM in response to: chrphl
I had the same problem, I brought my laptop in for repair, that seems to
be the only solution. Switching the superdrive.
Macbook Pro 2.4 GHz Mac OS X (10.4.10)
aleksa
Posts: 3
Registered: Jul 3, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 8, 2007 2:00 AM in response to: tadros86
Hi, one question. Is the change from your superdrive free of charge?
MBP 2.0 Mac OS X (10.4.10)
DeathApples
Posts: 33
Registered: Jul 30, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Jul 8, 2007 4:50 AM in response to: aleksa
Hi, one question. Is the change from your superdrive
free of charge?
If the computer is under warranty, yes. Otherwise, expect to pay around
4-500 dollars for a drive replacement.
Homebuilt Windows Vista AMD Athlon X2 4200+ || 2 GB DDR || GeForce
7900GT PCI-e 256 MB
hopkapi
Posts: 10
Registered: Jun 2, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 8, 2007 6:15 AM in response to: DeathApples
Are you speaking from personal experience DeathApples, as my MBP isn't
under warranty anymore, and it doesn't seem quite fair that I should be
the one to foot the bill for a replacement drive that Apple's own update
seems to have broken.
MacBook Pro Mac OS X (10.4.10)
Doc_
Posts: 31
Registered: May 21, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Jul 8, 2007 9:29 PM in response to: hopkapi
Class action, comin' atcha.
Macbook Pro 15" Mac OS X (10.4.8) 2.0Ghz
thossy
Posts: 1
Registered: Jul 8, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 8, 2007 9:30 AM in response to: Cards1
I'm getting a similar issue as well, the drive itself seems ok but it
cant read any CDs that i put in it.
going to play the wait and see game.
Mac Book Pro 2Ghz Intel Core Duo Mac OS X (10.4.10)
lilljim
Posts: 92
Registered: Apr 7, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 9, 2007 6:07 PM in response to: thossy
well mine plays dvds .... except if i use my bootable back up it 104.9 ,
it works
now when i use 10.4.10 with updates n superdrive firm ware i get , no
dvd-r to work in my drive ... they need to send an update ... my drive
still accepts disk's .....im @ a loss ........
mackbook pro2.0ghz coreduo,15.4 Mac OS X (10.4.9) mybook 250 gig HD,
DanielTeeCee
Posts: 30
Registered: Jul 18, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Jul 8, 2007 11:25 AM in response to: Cards1
yip this has just happened to me now.
my drive doens't do anything.
will apple change this for us?
i mean it wasn't our fault.
the update just bombed it out?
Macbook Pro Mac OS X (10.4.9)
fo-tik
Posts: 8
Registered: Apr 13, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 8, 2007 12:06 PM in response to: Cards1
This should help with the "No device found to update" messages:
http://docs.info.apple.com/article.html?artnum=305856
And this thread is directly related to this issue, also:
http://discussions.apple.com/thread.jspa?threadID=1029762&tstart=45
Apple... PLEASE respond soon.
MBP 15" Mac OS X (10.4.10)
Jeff 8v7
Posts: 3
Registered: Aug 5, 2005
Re: Superdrive Update 2.1 killed drive
Posted: Jul 9, 2007 12:33 AM in response to: Cards1
The Superdrive Update 2.1 killed my drive as well. The drive no longer
accepts any CDs or DVDs. It won't grab any discs.
Has anyone tried installing the Superdrive Update 2.0 to fix this
problem?
15" Mac Book Pro Mac OS X (10.4.10)
synp
Posts: 5
Registered: Jul 9, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 9, 2007 2:09 AM in response to: Jeff 8v7
I would try this.
Where can I get the Superdrive Update 2.0?
MBP Core Duo Mac OS X (10.4.10) PM MDD 2x867
Jeff 8v7
Posts: 3
Registered: Aug 5, 2005
Re: Superdrive Update 2.1 killed drive
Posted: Jul 9, 2007 5:08 PM in response to: synp
http://www.apple.com/support/downloads/superdrivefirmwareupdatev20.html
15" Mac Book Pro Mac OS X (10.4.10)
jon bear
Posts: 5
Registered: Jul 6, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 9, 2007 7:40 PM in response to: Jeff 8v7
I ran this and it said, "no updatable devices found" or some such This
is the 2nd large thread I've found about this problem. How can Apple not
be aware of this and speaking to these threads??
MacBook Pro Mac OS X (10.4.10)
synp
Posts: 5
Registered: Jul 9, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 10, 2007 12:24 AM in response to: jon bear
Same here
MBP Core Duo Mac OS X (10.4.10) PM MDD 2x867
drago707
Posts: 2
Registered: Jul 10, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 9, 2007 11:31 PM in response to: Cards1
Hi,
here is another one. Less than 2 months old macbook pro 2.33 and
superdrive not available.
In the System Profiler it says there's no drive.
I think the hardware is ok: when a put in a cd or dvd the drive accepts
it but it doesn't recognize anything... and to eject I got to boot up
holding the disc with a credit card...
It seems that the Firmware update installation isn't finished or
something... I don't see anything in App/Utilities and in logs.
I'm a new mac user but this situation is surely not a "good trademark"
for apple. I hope there's a software solution or I'll got to ask a
change... with a great the lost of time...
C u
Drago
aphextw
Posts: 2
Registered: Nov 22, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Jul 24, 2007 5:13 PM in response to: drago707
Hi everyone,
my superdrive is dead too. I only realized it whrn I tried to put a cd
in: the disc spinned, but it didn't show on the desktop. I tried to
eject it, but it didn't work. Now I have a Superdrive with a cd stuck in
and the System profiler says I have no optical unit. Great!
MBP 1.1 - 2GHz
drago707
Posts: 2
Registered: Jul 10, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 24, 2007 11:35 PM in response to: drago707
I really don't know how, but yesterday the superdrive re-appeared in the
system profiler.
I haven't do anything, or better, after all my tries the drive resulted
still dead.
It seems there's been no updates from apple, at least visible by the
user....
Am I the only one?
P.S.: and it works!
Thanks,
Drago
kidboy
Posts: 96
Registered: Oct 6, 2005
Re: Superdrive Update 2.1 killed drive
Posted: Jul 10, 2007 12:11 PM in response to: Cards1
Now...here's a question..is it possible I don't have a superdrive that
needs the update....Now my computer prompted me to update, however the
actual drive that is in my computer is a replacement drive that the Mac
store installed for my Macbook Pro which is actually a: MATSHITA DVD-R
UJ-857
And now my drive is not working correctly. Does that mean I screwed it
up by accepting this update and is there anyway to remove the update?
Thanks,
kidboy
MacBook Pro Mac OS X (10.4.8)
kidboy
Posts: 96
Registered: Oct 6, 2005
Re: Superdrive Update 2.1 killed drive
Posted: Jul 10, 2007 12:46 PM in response to: Cards1
has anybody tried reseeting their PRAM and does that work??
MacBook Pro Mac OS X (10.4.10)
hopkapi
Posts: 10
Registered: Jun 2, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 10, 2007 12:50 PM in response to: kidboy
I've tried resetting both the PRAM/NVRAM and the SMC and my drive is
still as dead as a dodo.
MacBook Pro Mac OS X (10.4.10)
Nick Minutello
Posts: 7
Registered: Jul 10, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Jul 10, 2007 10:48 PM in response to: Cards1
Mine too.
If I look at my update history, it seems to have been run twice.
But the bottom line is, the drive is as dead as a doorknob.
Wont even accept a disc.
Like most switchers' responses, I find it a bit dissapointing...
Especially since my MBP isnt even 13 months old yet (its like 12.5)
A response from someone at Apple would be nice.
Macbook Pro Mac OS X (10.4.7)
lilljim
Posts: 92
Registered: Apr 7, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 11, 2007 5:09 AM in response to: Nick Minutello
Has anybody gone to the apple store yet ?
I am going to see about getting in @ the apple store in Salem NH
(Rockingham mall) , to see a "genius"
I just hope they don't take long fixxin the optical drive ,
anybody else ??????
mackbook pro2.0ghz coreduo,15.4 Mac OS X (10.4.10) mybook 250 gig HD,
with a no burn superdrive grrrr aplle hello fix plz.
Stellarformation
Posts: 6
Registered: Jul 3, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 11, 2007 1:22 PM in response to: Cards1
My drive didn't work before or after the update. It wouldn't read ANY
kind of media..CDs or DVDs. I brought it in to the Apple Store today to
get it checked out and they are taking it in for repair...probably
replacing the SuperDrive. Hopefully that will change things. My advice
is just to take it in, and see what they say...
15' MacBook Pro Mac OS X (10.4.10)
Lucio Cervantes
Posts: 11
Registered: Apr 27, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Jul 12, 2007 4:21 PM in response to: Cards1
I went to the, San Diego CA, Apple Store today. The guys at the Genius
Bar had no idea what I was talking about when I asked them about a fix
for the SuperDrive Firmware Update 2.1. They, multiple-geniuses, said
they hadn't heard about this problem. One guy recommended that I run the
Firmware Update again, and I told him that the Firmware Update looks at
my SuperDrive and tells me that I don't have any devices that need the
update.
The first genius said that I should put in a trouble report with apple's
support department, sugesting that they may not even be aware of this
problem, and he felt confident that Apple would issue a fix once they
realize a problem exists.
The reason I went into the store was to buy another 20" iMac, this time
for my son. We now have 4 macintoshes in our home, and we go way back to
the Apple ][+... Anyway, while I was waiting for the salesguy to bring
out my new iMac, I saw a woman bringing in her MacBookPro for a memory
upgrade and I told her to avoid installing the SuperDrive Firmware
Update 2.1 until Apple can resolve this issue. The genius behind the
counter seemed quite irritated when the woman asked him how she would
know if the Firmware Update has been run on her computer, because she
has always trusted Apple and installs all the updates without giving it
a second thought ( I'm the same way ). He told her that if her
SuperDrive was working fine then to not worry about it, and she
responded that she doesn't burn CDs frequently enough to know if her
drive has been disabled. Not another word was said.
I would just like to know that Apple is aware of the problem and is
interested in resolving it.
PowerBook Pro Intel Duo Core Mac OS X (10.4.10)
RemStone
Posts: 21
Registered: Apr 8, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 13, 2007 10:47 AM in response to: Cards1
More than a week we are still waiting for official info about killer
update, but Apple keep silence..\
***???
MacBook Mac OS X (10.4.10) CoreDuo 2.0GHz / 2GB RAM / 80GB HDD / Ext
HDD LaCie 250 GB
pjcollings
Posts: 4
Registered: Jul 1, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 13, 2007 11:28 AM in response to: Cards1
Apple have just released a fix. Go to AppleInsider to learn more
http://www.appleinsider.com/articles/07/07/13/macbook_pro_efi_firmware_1_
3_firmware_restoration_cd_updates.html
MacBook Pro Mac OS X (10.4.10) 2.16 Ghz, 2 GB
Nick Minutello
Posts: 7
Registered: Jul 10, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Jul 13, 2007 11:35 AM in response to: pjcollings
?
Unless I am missing something, that post is not about a superdrive
firmware fix...
Macbook Pro Mac OS X (10.4.7)
pjcollings
Posts: 4
Registered: Jul 1, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 13, 2007 11:42 AM in response to: Cards1
mmm... possibly I jumped the gun.
My original assumption (and I am no expert) was that it would restore
all firmware including the Superdrive. Not sure, but possibly worth a
look by people who know more than me.
MacBook Pro Mac OS X (10.4.10)
SoCalFreddy
Posts: 2
Registered: Jul 13, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 13, 2007 12:00 PM in response to: pjcollings
Hi,
After this update my MBP is completely unresponsive. I've rebooted
multiple times but my MBP just locks up and so I cannot implement the
recommended fix.
Has anyone else experienced this? any recommendations?
thx,
MBP
hopkapi
Posts: 10
Registered: Jun 2, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 13, 2007 2:06 PM in response to: pjcollings
Sorry to dash your hopes pjcollings, but I'm pretty certain that the EFI
firmware update for the computer itself has little to do with the
SuperDrive, and even if it did, my guess is that a firmware restoration
*CD* might not be so useful when your disk drive refuses to even accept
a disk.
MacBook Pro Mac OS X (10.4.10)
pjcollings
Posts: 4
Registered: Jul 1, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 13, 2007 3:33 PM in response to: hopkapi
yup... i am afraid my hopes are dashed.
my fault for not reading it carefully... apologies for raising false
hopes
MacBook Pro Mac OS X (10.4.10)
nerowolfe
Posts: 3,051
From: 914 W. 35th Street NYC (currently)
Registered: Apr 25, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Jul 14, 2007 11:10 AM in response to: pjcollings
I am sure that the restore program is only for the EFI on the
motherboard and has nothing to do with the optical drive.
The firmware restore only works when a previous attempt to update the
EFI fails and the computer becomes an anchor.
Dual G5, MacBookPro 15, MacBookPro 17 Core2Duo Mac OS X (10.4.10)
russellalbert
Posts: 16
Registered: May 17, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Jul 14, 2007 1:46 AM in response to: Cards1
I guess we need as many people as possible to call support and complain,
so that they realise it is a big issue.
MacBook Pro Mac OS X (10.4.10)
_Vasilis_
Posts: 2
Registered: Jul 14, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 14, 2007 9:51 AM in response to: Cards1
Same here. I updated the firmware to version 2.1 and now the SuperDrive
is like it has no power.
2007-07-08 18:27:23 +0300: Installed "SuperDrive Firmware Update" (2.1)
2007-07-08 18:28:02 +0300: Installed "iTunes" (7.3)
2007-07-08 20:41:16 +0300: Installed "Mac OS X Update (Intel)" (10.4.10)
(as you can see 10.4.10 was installed a couple of hours later without
making the drive operational of course)
Although it is detected by the System Profiler in OS X and by Windows it
won't accept any disk:
MATSHITADVD-R UJ-857D:
Model: MATSHITADVD-R UJ-857D
Revision: 0032
Serial Number:
Detachable Drive: No
Protocol: ATAPI
Unit Number: 0
Socket Type: Internal
Low Power Polling: No
MATSHITA DVD-R UJ-857D:
Firmware Revision: 0032
Interconnect: ATAPI
Burn Support: Yes (Apple Shipped/Supported)
Cache: 2048 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -RAM, -RW
Burn Underrun Protection CD: Yes
Burn Underrun Protection DVD: Yes
Write Strategies: CD-TAO, CD-SAO, DVD-DAO
Media: No
I didn't disrupt the upgrade but I think the system rushed to reboot and
maybe didn't wait for the firmware update to complete.
I talked with Apple and the stupid guy on the phone didn't have any clue
about this. He made me do several pointless, stupid things to finally
realise that i am not a retard and told me to take my MBP to an apple
store.
A note to myself and others, do the system updates but when it comes to
Firmware updates wait a few days before doing the update and then do it,
just to be sure. I think Apple has made the 2.1 update unavailable so if
we have waited a few days we would have a working drive now...
MacBook Pro 2.33 GHz Intel Core 2 Duo Mac OS X (10.4.10) 2 GB 667 MHz
DDR2 SDRAM
rrdrummer
Posts: 8
Registered: Apr 25, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Jul 14, 2007 5:05 PM in response to: Cards1
Guys and girls... gather round and let me tell you a tale.
I've been having the same problem ever since that update. I also was
having a problem with my headphone jack being stuck on digital out. I
called Apple this morning and talked with them. They said that not
enough people are CALLING IN about the issue. I was on the phone for two
hours... but in the end, Apple wanted my old laptop as a test unit to
help fix yours! They don't have enough of these on hand that are
definitely affected with this issue... so they can't test fixes! It took
little prodding to get them to replace my machine with a BRAND NEW
2.4ghz Santa Rosa. I have the original middle of the line 2 ghz MBP with
the 256 mb VRAM and they put me with a 2.4 ghz Santa Rosa brand new.
They even let me take the old one to the store, transfer all my data,
and walk out with my new one because I run a business from this machine.
Believe it or not, Apple does care. I always tell me friends owning a
Mac is like driving a Porsche in a world of GM. And I thank Apple's
support team for working with me to keep me on the digital road. I say
call them up. You have nothing to lose but time and you may find some
amazing things if you just ask and are confident about your request.
As for me... I'll be enjoying my new Santa Rosa hopefully longer than my
2 ghz...
Best to you... there is no fix known other than repair\replacement.
MacBook Pro 2.4 ghz Mac OS X (10.4.10)
Dale Witte
Posts: 9
Registered: Jan 23, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Jul 14, 2007 10:57 PM in response to: rrdrummer
Who did you talk to?
What was their number?
How did you get them to replace your MBP?
Was it still under warranty?
MacBook Pro (Intel) Mac OS X (10.4.10)
Steve Obenski
Posts: 11
Registered: Sep 14, 2005
Re: Superdrive Update 2.1 killed drive
Posted: Jul 14, 2007 11:02 PM in response to: Cards1
I updated my superdrive using the 2.1 update and now
my drive does not work at all. Anyone have a
solution?
Macbook Pro
2.33 Mac OS X (10.4.10)
Mine is dead too. It won't accept any discs (the motor doesn't spin up).
Same config as yours. No luck getting it going again (but I'm still
trying some of the suggestions in this thread...)
MacBook Pro Core Duo Mac OS X (10.4.10)
Steve Obenski
Posts: 11
Registered: Sep 14, 2005
Re: Superdrive Update 2.1 killed drive
Posted: Jul 14, 2007 11:24 PM in response to: Steve Obenski
In case this helps...
MATSHITA DVD-R UJ-857:
Firmware Revision: 0009
Interconnect: ATAPI
Burn Support: Yes (Apple Shipped/Supported)
Cache: 2048 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -RAM, -RW
Burn Underrun Protection CD: Yes
Burn Underrun Protection DVD: Yes
Write Strategies: CD-TAO, CD-SAO, DVD-DAO
Media: No
Steve Obenski
Posts: 11
Registered: Sep 14, 2005
Re: Superdrive Update 2.1 killed drive
Posted: Jul 15, 2007 12:09 PM in response to: Steve Obenski
Apple has removed the update from their downloads page:
http://www.apple.com/support/downloads/superdrivefirmwareupdate21.html
now leads to a "not found" error...
nchowd
Posts: 1
Registered: Jul 15, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 15, 2007 5:56 PM in response to: Steve Obenski
Would it kill Apple to put up a notice saying that there are some issues
with the SuperDrive 2.1 update, that's it's been removed and a new
update is on its way?
As a new Mac user I'm disappointed that Apple would have such poor
quality assurance to release such an update, and that thereafter would
admit to nothing and keep their customers in the dark.
I just got off of the phone with techsupport, who claimed to have heard
nothing about any such issue. I honestly expected better.
Macbook 13 inch Mac OS X (10.4.10) SuperDrive that doesn't work any
longer
yo2
Posts: 1
From: Texas
Registered: Jul 31, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 31, 2007 9:41 AM in response to: Steve Obenski
Mine is dead also. 13 months after purchase. Apple issues an update to
the hardware, which then kills the hardware. Then they charge 4-$500 to
fix it? that sounds like something Microsoft would do.
<edited by host>
Does apple not read their own discussion boards?
Macbook Pro 2g Mac OS X (10.4.10)
pflew
Posts: 1
Registered: Jul 16, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 15, 2007 10:34 PM in response to: Cards1
Same problem here, drive died after the update. Australian Apple tech
said they had no knowledge of it, advised to visit an Apple Service
Provider. Visited them, they ordered a replacement drive, called when it
arrived four days later, installed it in two hours.
MacBook Pro 2.16GHz Mac OS X (10.4.10)
RD2516
Posts: 166
Registered: Mar 2, 2005
Re: Superdrive Update 2.1 killed drive
Posted: Jul 16, 2007 6:31 AM in response to: pflew
Same here. I tried to copy over some photos off a CD and halfway through
the transfer, the Superdrive was making some really weird noises, it
then wound down and stopped. The copying stopped and I couldn't eject
the CD. I had to restart it.
I brought it to my local Apple Store, the lady put in a CD and within
seconds said it needed a new Superdrive. I also told her about the noise
when the screen is dimmed, so the Inverter will be getting replaced as
well. I won't have it back in my hands for 5-9 business days! What am I
going to do until then? NOT GOOD!
It has been in the shop before for a couple different minor things... If
this stuff is happening to Apple products, could you just imagine what
Microsoft people have to live with?
MacBook Pro 15"/ 2.16GHz Intel Core 2 Duo / 120GB HD / 2GB RAM Mac OS X
(10.4.10) iPhone / iLife '06 / Bluetooth / (2) Airport Extreme
(802.11n)
Robert B. Beattie
Posts: 2
Registered: Aug 8, 2005
Re: Superdrive Update 2.1 killed drive
Posted: Jul 17, 2007 1:45 PM in response to: Cards1
I applied the update when it first came out, but didn't try to use any
optical media until today (7-17). My drive won't read either data DVD's
or movies. When I put them into the drive, there is some brief drive
noise, then within 45 seconds the disk is ejected with no error message
of any kind. Fixes or suggestions would be GREATLY appreciated (although
I see that lots of folks are having similar problems)
2 GHz Intel Core Duo MBP Mac OS X (10.4.10)
Robert B. Beattie
Posts: 2
Registered: Aug 8, 2005
Re: Superdrive Update 2.1 killed drive
Posted: Jul 17, 2007 2:04 PM in response to: Robert B. Beattie
An update to my prior post. It seems that DVD's are affected, but not
data CDs. Most of the data CDs I have put in have worked. This is waaay
too bizarre for my taste.
rbb
RD2516
Posts: 166
Registered: Mar 2, 2005
Re: Superdrive Update 2.1 killed drive
Posted: Jul 17, 2007 2:12 PM in response to: Robert B. Beattie
I guess Apple is aware of the issue and has pulled that update from it's
website... My computer is currently in for repairs... It was actually
sent away because the Apple Store said they couldn't do it... I won't be
getting it back anytime soon... WHAT FUN!
MacBook Pro 15"/ 2.16GHz Intel Core 2 Duo / 120GB HD / 2GB RAM Mac OS X
(10.4.10) iPhone / iLife '06 / Bluetooth / (2) Airport Extreme
(802.11n)
RD2516
Posts: 166
Registered: Mar 2, 2005
Re: Superdrive Update 2.1 killed drive
Posted: Jul 19, 2007 3:07 AM in response to: RD2516
Well, it was only about a 2 day turn around time to get my laptop
back... Way better than the 5-9 business days they initially said. They
ended up replacing a few parts and double-checked everything else...
Looks like I'm ready to rock again!
Once again, when something goes bad, Apple makes sure you are taken care
of... At least while your under warranty that is!
MacBook Pro 15"/ 2.16GHz Intel Core 2 Duo / 120GB HD / 2GB RAM Mac OS X
(10.4.10) iPhone / iLife '06 / Bluetooth / (2) Airport Extreme
(802.11n)
Chris Byrd
Posts: 13
Registered: Oct 12, 2002
Re: Superdrive Update 2.1 killed drive
Posted: Jul 19, 2007 8:57 AM in response to: Cards1
As a follow up, I wanted to document that I went to the Apple Store near
West Hartford, CT. The genius stated that he had not heard anything
about the issue.
** NOTICE TO APPLE **
If you don't do anything about this, at least inform your genius team
that there might be a problem with this firmware update. It would be so
much better if I just knew that Apple was distributing information. If
you pull the update from your website, then you might want to inform
your genius team why you did that.
*****
In any case, the genius told me what I thought would be the case. My MBP
is out of warranty, and even though it wasn't my fault that the software
update broke my drive, I am probably responsible for fixing it. He
suggested calling AppleCare, determining what they say, then coming back
if I don't get a resolution.
I have a feeling I will be back in the Apple store in just a few days...
MacBook Pro 15" 1.83 Ghz Mac OS X (10.4.10) Busted superdrive with new
firmware
RD2516
Posts: 166
Registered: Mar 2, 2005
Re: Superdrive Update 2.1 killed drive
Posted: Jul 19, 2007 1:52 PM in response to: Chris Byrd
***** doesn't it? That is why I buy new every year to keep the
warranty... If I didn't, I sure would buy an extended warranty! I have
yet to own a single Mac that hasn't had to have some kind of warranty
work done. Not all the hardware in this computer is made by Apple, so of
course it will go bad... Just a matter of time! Good luck with the
superdrive issue, I'm back playing on mine!
MacBook Pro 15"/ 2.16GHz Intel Core 2 Duo / 120GB HD / 2GB RAM Mac OS X
(10.4.10) iPhone / iLife '06 / Bluetooth / (2) Airport Extreme
(802.11n)
Robertito
Posts: 20
From: Montral
Registered: Jul 27, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Jul 27, 2007 1:07 PM in response to: RD2516
Mine too is dead. I don't knoe what Apple do this summer.....
MacBook white 2 ghz Mac OS X (10.4.10)
marlasinger
Posts: 1
From: Seattle
Registered: Aug 1, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Aug 1, 2007 9:58 AM in response to: Robertito
Wait, so you guys are telling me that there's no fix? Apple screwed up
MY optical drive and now isn't releasing a fix?
Oh, smart move apple, real smart. what the ****?
I'm out of warranty too, that's the joyous part.
Is there any point talking to an apple rep at the store? I'm in LA
right now - there's no point, is there.
I opened the whole bloody thing up yesterday, to take a look, and I have
a CD stuck in there right now, which ***** bigtime. Oh Apple. I really
hope you come to your senses and fix our problem. This really really
*****.
-Maya
MacBook Pro 15 1.83 Mac OS X (10.4.10) DEAD OPTICAL DRIVE DUE TO YOUR
FIRMWARE.
Nick Minutello
Posts: 7
Registered: Jul 10, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Aug 5, 2007 6:43 PM in response to: marlasinger
Mine was not under warranty. The replaced it. Go to the store, explain
its a known issue - show them the link to this thread. Give them a
chance to fix it.
Not much point getting in a tiz if you havent given them a chance to fix
it
Macbook Pro Choose
zappavim
Posts: 1
From: East Coast
Registered: Aug 3, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Aug 3, 2007 4:10 AM in response to: Cards1
Wow I am pretty stumped. My Superdrive went bad, reads, but doestn'
write right after the update 2.1 was pushed. One would hope that this is
not just coincedence and 'whomever' screwed this up will right the wrong
done. Do I smell recall?
So the big question? Has anyone restaged their machine? Outcome?
Mac Book Pro Mac OS X (10.4.10) MacBook Pro 15" 2.16Ghz MATSHITA DVD-R
UJ-857
Liptuk
Posts: 1
From: New york
Registered: Aug 4, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Aug 4, 2007 7:31 PM in response to: Cards1
mine is bad too. I installed the firmware a few weeks ago. Didn't
realize that the drive has problem until today when I have to burn a
couple of CDS. The drive seems to be able to read CDS, haven't tried DVD
yet, but it can't burn neither CD or DVDs. I hope apple is putting their
**** together and deal with this.
mac book Mac OS X (10.4.10)
eddy kestemont
Posts: 179
Registered: Jul 27, 2001
Re: Superdrive Update 2.1 killed drive
Posted: Aug 5, 2007 1:51 AM in response to: Cards1
MacBook Pro Core 2 Duo. After the Superdrive Update, I am still able to
READ CD and DVD but I can't burn anymore. Tried different brands without
success. Sometimes a new disk is just refused, sometimes the burning
process begins for a few seconds and then comes an error message.
In this last case, the disk cannot be used anymore on my iMac (PowerPC
G4 800 MHz) which otherwise burns everything without any problem.
A DVD burned on the iMac can be read on the MacBook Pro.
Seems this "upgrade" was a definitive "downgrade" !
Still under Applecare. Will call Apple tomorrow.
MacBook Pro Core 2 Duo, PowerBook G4, iMac G4 Mac OS X (10.4.10)
eddy kestemont
Posts: 179
Registered: Jul 27, 2001
Re: Superdrive Update 2.1 killed drive
Posted: Aug 6, 2007 6:30 AM in response to: eddy kestemont
Spend one hour on the phone with Apple (MacBook Pro under Applecare
contract) . Nice and competent person walked me through all the usual
procedures (repare authorization, repare disk), PMU reset (remove
battery, power on), PRAM reset, new user account,...
No success; my Superdrive doesn't recognize new CD-R disks which are
perfectly usable on other computers (iMac G4 notably). No error message,
only a few noises for many seconds then disk ejected. BTW, all non
virgin disks can be read (CD, DVD..)
Conclusion: there is a hardware problem and my MacBook Pro Core 2 Duo
has to be sent in.
But first a complete backup, one never knows! in case somebody erases
the hard disk...
MacBook Pro Core 2 Duo, PowerBook G4, iMac G4 Mac OS X (10.4.10)
bigfootmedia2
Posts: 7
Registered: May 14, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Aug 8, 2007 12:26 AM in response to: Cards1
Bump
This was an an Apple created problem.
HOW ABOUT AN APPLE CREATED SOLUTION?????
MacBook Pro 2.16, G4 MDD867, G3 iBook 900 Choose 5 ipods
Nick Minutello
Posts: 7
Registered: Jul 10, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Aug 8, 2007 7:10 AM in response to: bigfootmedia2
I think you will find the apple-created solution is that they give you a
new superdrive.
Take it to the store and point them to this thread.
Macbook Pro Choose
bigfootmedia
Posts: 4
From: Canada EH!
Registered: May 14, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Aug 8, 2007 9:54 AM in response to: Nick Minutello
I doubt very much they will replace my Superdrive if my 1 year warranty
has expired.
I would suggest an APPLE RECALL is in order!
MacBook Pro 2.16, G4 MDD867 Choose 5 iPods
Nick Minutello
Posts: 7
Registered: Jul 10, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Aug 8, 2007 2:40 PM in response to: bigfootmedia
Mine was out of warranty, but they still replaced it.
Depends how far out of warranty it is. Your mileage may vary.
But, you wont know if you dont try...
Macbook Pro Choose
geelove0418
Posts: 1
From: Chicago, IL
Registered: Aug 8, 2007
Re: Superdrive Update 2.1 killed drive
Posted: Aug 8, 2007 5:26 PM in response to: Cards1
I am having the same problem. I did the update at the end of June and
was annoyed by the error saying it couldn't find anything to update. But
I have been able to play cds and dvds so I didn't think there was any
problem. Until today when I tried to backup my iTunes to dvds and it
said it couldn't do it. Now I'm really annoyed. And it doesn't seem like
there is any fix other than getting the superdrive replaced. Unless I
missed something. Did I miss anything? Anyone have any other solutions?
The Mac store isn't exactly convenient for me. Grrr.
MacBook Pro 15" 2.33 Ghz Intel Core 2 Duo Mac OS X (10.4.10)
grace0418
Posts: 3
From: Chicago, IL
Registered: Dec 3, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Aug 8, 2007 6:49 PM in response to: Cards1
Ah, I found my original account. So I'm posting again because I want to
be able to show this to the genius bar folks. I hope this can get fixed
asap.
MacBook Pro 15" 2.33 Ghz Intel Core 2 Duo Mac OS X (10.4.10)
DanielTeeCee
Posts: 30
Registered: Jul 18, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Aug 10, 2007 12:16 AM in response to: Cards1
i took my MBP to applecare 2 weeks ago and this is what they had to say:
Hi Daniel,
I did discuss the issue with Paul Damhuis from Applecare and feels there
is nothing he can do. Firstly he stated that apple does warn that
firmware upgrades are at your own risk and secondly the mac was
purchased so he cannot bend the rules even if he wanted to.
so im pretty ******* ****** off now, geezuz, next time im never going to
update anything. *****!
Macbook Pro Choose
Lucio Cervantes
Posts: 11
Registered: Apr 27, 2006
Re: Superdrive Update 2.1 killed drive
Posted: Aug 10, 2007 12:02 PM in response to: DanielTeeCee
"firmware upgrades are at your own risk"?! ***?! This particular
firmware update has been recalled by Apple. Someone at Apple knows that
this firmware patch is killing SuperDrives. It's not like you or I did
something stupid in the process of applying their "Recommended" patch. I
say you go back and try again, and let them know that you will keep
trying till you get your drive repaired.
I spoke with AppleCare on the phone the other day, and the first tech
told me to download a Firmware Restore program that Apple had up on
their website, but it was for the Motherboard's firmware, not for the
SuperDrive's firmware. So, yeah, sometimes you run into Apple employees
that don't know enough about Apple Computers to be helpful.
When I called them a second time, the second tech I spoke to said that I
should take my computer into an Apple store, and that the Genius bar
will be able to repair my drive, even though my computer is out of
warranty by 2 months, because it is a know issue.
However, I have yet to take my computer in because I haven't had the
time.
--
[I have been busted] using 5 different handles - Snit
the shoes I buy are made with child labor in sweat shops - Snit
.
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