Re: One more reason why I'm a Mac user.
- From: Mitch <mitch@xxxxxxxxx>
- Date: Thu, 26 Apr 2007 20:37:26 -1000
In article <2007042619294343042-jcrnospam@nospammaccom>, John C.
Randolph <jcr.nospam@xxxxxxxxxxxxxx> wrote:
http://consumerist.com/consumer/customer-service/the-most-excruciatingly-painf
ul-yet-typical-customer-service-call-ever-255339.php
-jcr
It seems every time someone introduces another step into garbage like
that computerized menu system, the next company figures they can use it
without making use of it.
Noted in this call:
asked for computer model name
asked for computer model number
asked for serial number
Didn't need any of it, and it sounds like it didn't get transferred
with the call at all. If these things are asked for, they need to all
be used.
And then he was lied to -- I'm figuring the support center person was
NOT named 'Chris.' By saying it was, he wasn't offering a familiar
simple name for the customer (he could have). He was lying, and that is
always unnecessary and always bad.
I won't even address why the agent wasn't able to help with something
as simple as mailing a couple CDs to the customer, or how he managed to
lose the call, or why there were so many transfers and so much hold
time.
Customer service isn't that hard a task. It's amazing a company like HP
can have this kind of trouble with it. It's more amazing anyone would
accept it.
Are any of you guilty of allowing this kind of garbage to go on?
.
- References:
- One more reason why I'm a Mac user.
- From: John C . Randolph
- One more reason why I'm a Mac user.
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