Re: Time for a vacation from CSMA, Happy New Year!

foo@xxxxxxx wrote:
>
> If you'd bother to simply send the dump to them, they can analyze it
> and, typically, fix the problem. It's quite simple, really.

Technically, I agree, but you didn't grok what my comment was, namely:


> >So the IS position is: "since a reboot got you running again you don't
> >have a big enough problem to need my attention"...
>
> Great. So fire them and get a competent IT staff.

It is not a case of IS staff competency: it is the IT staff's
workload. What's needed is a third person so that the "little stuff"
doesn't get brushed aside. Obviously, that would cost us more, and
local Management already thinks we're paying too much - - they yearn
for the old days when thins were simpler (and we were ~40% Macs) and
our IS was little more than a couple of us who did it in our spare time
and were able to hide the expenses by charging our time to customer
projects instead of to overhead. With the ugliness that is Windows,
its now 2 full man-years on overhead and probably should be 2.5 - 2.75


-hh

.

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