Re: First time apple customer, really unhappy w/service...

In article <21xff.7248$a62.1974@trnddc07>,
mark <mark2741@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

> Steven C wrote:
> > I purchased a brand new 5th generation ipod about four days ago and had
> > a question about its battery life:
> >
>
> I wish the iPod wasn't discussed in a mac newsgroup. Kind of like all of
> the articles on the iPod in MacWorld magazine, which is a joke.
>
> > Why does the battery indicator jump all around after just a few hours
> > of listening to music (ie, NORMAL use)
> >
> > so i called apple and they told me that i had to register the player
> > with them, so i did.
> >
> > Then i was told that i had six months of free tech support calls, but
> > only one call could be made that would be free (huh? yeah, i thought so
> > too) and that this was my one call, the call would cost me $49.99 US,
> > or i could purchase for $59.99 a two year service agreement.
> >
> > Whoa... I just called wanting to know if this was normal behavour for
> > the battery, this isnt TECH support, just a question, but the rep was
> > adamant and rude (he actually LAUGHED about why i was calling) and said
> > that this was my one phone call.
> >
> > i actually said "hey, why dont i return this and get another player
> > that has better support" to which the rep said "go ahead."
> >
> > I guess apple sold enough ipods this year (jk)
> >
> > but what the heck. is this typical for service? what happens when i
> > actually HAVE a TECH SUPPOR ISSUE (like player not working or whatnot),
> > do i really have to pay them $49.99 just to ask a question?
> >
> > Seems crazy.
> >
> > P.S.
> >
> > I am very happy with the player. Had a dell jukebox and this is about
> > 1000x a better product.
> >
>
> The guy probably laughed because you actually needed to call support for
> an iPod. Why not simply use google? You'd get real world battery life
> instead of what Apple support is going to tell you.

OR used Apples discussion groups in their support area. Lots of questions and
helpful answers there.

--
I've a friend who has a pet rock that's smarter then snit


Tim
.

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