Re: First time apple customer, really unhappy w/service...

"Steven C" <stevenjcampbell@xxxxxxxxx> wrote:

> I purchased a brand new 5th generation ipod about four days ago and had
> a question about its battery life:
>
> Why does the battery indicator jump all around after just a few hours
> of listening to music (ie, NORMAL use)

some new batteries take awhile to set, if it's still doing that 2 months
from now it might be a problem, but with a new battery, new device, it's
not an issue.

> so i called apple and they told me that i had to register the player
> with them, so i did.

yes, fair enough.

> Then i was told that i had six months of free tech support calls, but
> only one call could be made that would be free (huh? yeah, i thought so
> too) and that this was my one call, the call would cost me $49.99 US,
> or i could purchase for $59.99 a two year service agreement.

ah, no... apple on its own page says ipod owners get ONE complimentary
support call during the first 90 days. so you are lying from here on out.

http://www.apple.com/support/complimentary/

you weren't told 6 months.

> Whoa... I just called wanting to know if this was normal behavour for
> the battery, this isnt TECH support, just a question, but the rep was
> adamant and rude (he actually LAUGHED about why i was calling) and said
> that this was my one phone call.

i doubt he was rude, but he was probably explaining it was you one and
only free call.

> i actually said "hey, why dont i return this and get another player
> that has better support" to which the rep said "go ahead."

sure, what else do you want him to say?

> I guess apple sold enough ipods this year (jk)
>
> but what the heck. is this typical for service? what happens when i
> actually HAVE a TECH SUPPOR ISSUE (like player not working or whatnot),
> do i really have to pay them $49.99 just to ask a question?
>
> Seems crazy.

it was your mistake for not searching the web for such a minor problem,
calling is expensive. apple can't field 6 million calls every 90 days,
think about it. use the web, or ipodlounge or apple's online ipod
support forums, call doesn't make sense unless you have a real hardware
problem.

> I am very happy with the player. Had a dell jukebox and this is about
> 1000x a better product.

yep!
.

Relevant Pages

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  • Re: First time apple customer, really unhappy w/service...
    ... > I purchased a brand new 5th generation ipod about four days ago ... battery life numbers. ... > so i called apple and they told me that i had to register the player ... share of bad tech support reps. ...
    (comp.sys.mac.advocacy)
  • First time apple customer, really unhappy w/service...
    ... I purchased a brand new 5th generation ipod about four days ago and had ... Why does the battery indicator jump all around after just a few hours ... so i called apple and they told me that i had to register the player ... the battery, this isnt TECH support, just a question, but the rep was ...
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  • Re: First time apple customer, really unhappy w/service...
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    (comp.sys.mac.advocacy)
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