Re: Compaq Presario v200z (AMD Turion), Video Issue

cool.develop@xxxxxxxxx wrote:
> Hi:
> I am having a hard time getting Windows 2000 to work properly on my
> Compaq Presario v2000z. I am stuck with 16 colors and a 680 by 480
> resolution.
>
> This machine has a 64 bit AMD Turion 1.6 Mhz. The Win XP installation
> that came with the latop, of course, works fine...but the Windows 2000
> installation I added is stuck with 16 colors only. The display driver
> loaded is "VGASave", which as I understand is what the system uses
> when it can't figure out what kind of display adapter you have.
>
> HP's support site has no info whatsoever for v2000z!!
>
> I am told that the issue may be with the video driver or the chipset
> driver or both. My video adapter is a ATI RADEON XPRESS 200M, and the
> chipset, I am told, is ATI RS480M. I have been talking to HP support
> and trying all sorts of chipset drivers and video drivers, but video
> driver installation either aborts with a message similar to "..can't
> find adapter, make it work with VGA first", or the installation goes
> fine, but on reboot, after the windows logo, screen goes blank, though
> the hard disk keeps spinning for a while. On rebooting and choosing
> Safe Mode, I see that the system thinks there are no issues with the
> drivers (no yellow marks in Device Manager).
>
> HP support doesn't seem to know what they are doing. While using their
> real time chat, sometimes I get the feeling they are googling the web
> for answers, rather than relying on their own expertise or internal
> resources! They give me links to external sites that I have already
> visited and that did not help.
>
> I have talked to ATI as well. After suggesting a few things (such as
> trying their Catalyst driver), they told me to contact HP.
>
> Anybody got v2000z's display to work with Win 2000? Or can anybody
> tell me what the suspect may be for the blank screen after windows
> logo?
>
> I am about to return this laptop because I really need Win 2000.
>
> TIA

You have answered your own question: the laptop hardware is not fully
supported by Win2k. Return the laptop and find one that was originally
designed in all its parts for Win2k, an OS that is what, six years out
of date? BTW, the reason that there are no errors in Safe Mode is that
the video driver was not loaded since that's what Safe Mode is all
about - eliminating drivers as a cause for system failure to give the
user a chance to correct the driver errors.

ATI has no intention of making its newly-released embeded graphics
compatible with Win2k since no one in their right mind would do a
downgrade to Win9x or NT or Win2k; and besides, there's no market for
Win2k any more (Microsof has ruled on this, good or bad).

I am frankly surprised that HP gave you the time of day for problems
with an unsupported, downgraded OS; kudos to them - and I wonder who
really does not know what they are doing with this problem.

The solution is clear: find a laptop compatible by design with Win2k.
eBay might work.

Q


.

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