Compaq Presario v200z (AMD Turion), Video Issue

Hi:
I am having a hard time getting Windows 2000 to work properly on my
Compaq Presario v2000z. I am stuck with 16 colors and a 680 by 480
resolution.

This machine has a 64 bit AMD Turion 1.6 Mhz. The Win XP installation
that came with the latop, of course, works fine...but the Windows 2000
installation I added is stuck with 16 colors only. The display driver
loaded is "VGASave", which as I understand is what the system uses when
it can't figure out what kind of display adapter you have.

HP's support site has no info whatsoever for v2000z!!

I am told that the issue may be with the video driver or the chipset
driver or both. My video adapter is a ATI RADEON XPRESS 200M, and the
chipset, I am told, is ATI RS480M. I have been talking to HP support
and trying all sorts of chipset drivers and video drivers, but video
driver installation either aborts with a message similar to "..can't
find adapter, make it work with VGA first", or the installation goes
fine, but on reboot, after the windows logo, screen goes blank, though
the hard disk keeps spinning for a while. On rebooting and choosing
Safe Mode, I see that the system thinks there are no issues with the
drivers (no yellow marks in Device Manager).

HP support doesn't seem to know what they are doing. While using their
real time chat, sometimes I get the feeling they are googling the web
for answers, rather than relying on their own expertise or internal
resources! They give me links to external sites that I have already
visited and that did not help.

I have talked to ATI as well. After suggesting a few things (such as
trying their Catalyst driver), they told me to contact HP.

Anybody got v2000z's display to work with Win 2000? Or can anybody tell
me what the suspect may be for the blank screen after windows logo?

I am about to return this laptop because I really need Win 2000.

TIA

.

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