Re: 5733QU2 - installation/first run problem

On Tue, 11 Dec 2007 12:21:39 -0800 (PST), tomasz <t.stefaniak@xxxxxxxxx> wrote:

so, now I tried to lunch webquery from webbrowser http://<IP>:11331/webquery
and I only get:
-------
Internal Server Error

The server encountered an internal error or misconfiguration and was
unable to complete your request.

Please contact the server administrator, [no address given] and inform
them of the time the error occurred, and anything you might have done
that may have caused the error.

Sorry, this is a bit random but here is a dump of suggestions that came from IBM Tech
Support when I was trying to get 5733QU2 to work - there maybe something here that will
help.

I did eventually get it running. The sad part is that I remain very unimpressed by this
product - it's simply not slick enough.

Anyway, in reverse order:

*********
From: techsupport@xxxxxxxxxxxxx [mailto:techsupport@xxxxxxxxxxxxx]
Sent: 23 October 2007 17:03

Rochester support have reviewed the logs sent in, they have identified a similarity in the
lwi log with a previously reported problem.

They have requested you try the circumvention that resolved this previous issue:-

The circumvention was:
We made a change in this file:

/QIBM/USERDATA/WEBQUERY/IBI/WEBFOCUS76/WQLWI7/lwi/conf/overrides/config.properties

We simply added the following line to the end of the file:

-clean=true

We do appreciate your patience while we attempt to find a resolution to this problem.

*********
From: techsupport@xxxxxxxxxxxxx [mailto:techsupport@xxxxxxxxxxxxx]
Sent: 22 October 2007 15:14

The internal server -500 error is a common symptom for several issues, unfortunately there
doesn't appear to be a single solution for all of these issues.

We have been working with Rochester support on the same error being reported by other
customers and these are some of the things we have been asked to check out.

a) Check the authority of: /qibm/userdata/webquery/IBI/webfocus76/WQLWI7/conf/httpd.conf
Be sure to check the authority on each folder/directory.
I have found a few cases where *PUBLIC is *EXCLUDE and QWEBQRYADM does not have explicit
authority either. The httpd.conf file contains the commands that will launch the LWI
server.

b) Verify JDK 5.0 (J9) is installed and working.

In qshell:
export JAVA_HOME=/QOpenSys/QIBM/ProdData/JavaVM/jdk50/32bit
$
java -version
java version "1.5.0"
Java(TM) 2 Runtime Environment, Standard Edition (build 20071511-SR5)
IBM J9 VM (build 2.3, J2RE 1.5.0 IBM J9 2.3 OS400 ppc-32 j9vmap3223-20070426 (JIT enabled)
J9VM - 20070420_12448_bHdSMR
JIT - 20070419_1806_r8
GC - 200704_19)
JCL - 20071511-SR5
$
java QIBMHello
QIBMHello
$

If J9 is not working a possible work around is to switch to classic JVM:

edit:
/qibm/userdata/webquery/ibi/webfocus76/WQLWI7/conf/i5OSStartup.properties

Change:
engine.useJ9=true --> engine.useJ9=false

c) If the previous steps all check out OK, review logs in the following directory(s):

/qibm/userdata/webquery/IBI/webfocus76/WQLWI7/logs/
and
/qibm/userdata/webquery/IBI/webfocus76/WQLWI7/lwi/logs

d) Check for joblogs:

- WRKJOB JOB(QWEBQRYADM/QP0ZSPWP)
- WRKSPLF QWEBQRYADM

Note: You might need to change logging level on the QDFTSVR job description.


*********
From: techsupport@xxxxxxxxxxxxx [mailto:techsupport@xxxxxxxxxxxxx]
Sent: 15 October 2007 16:57

This PMR has been passed over to me to work with.

From the information in the PMR I am assuming you are getting the error message - Error
500 Internal Server Error. The server encountered an internal error or misconfiguration
and was unable to complete your request. I am already dealing with another Web Query issue
reporting this error.

Have you reviewed the Info APAR II14318 and installed all the PTFs recommended in the
APAR?

Could you check that you have 5722JV1 opt. 7 installed on your system, this appears to
also be required in addition to opt. 8. If not could you instal this option together with
the PTFs.

In the Qhttpsvr subsystem do you see 4 jobs-

QP0ZSPWP QWEBQRYADM BATCHI ACTIVE JVM-com.ibm.lw
WQLWI7 QTMHHTTP BATCH ACTIVE PGM-QZHBMAIN
WQLWI7 QTMHHTTP BATCHI ACTIVE PGM-QZSRLOG
WQLWI7 QTMHHTTP BATCHI ACTIVE PGM-QZSRHTTP

Could you also check the registry file ...
/qibm/userdata/os/osgi/registry/registry.data
in that file you should see an entry -
WQLWI7:0:/qibm/UserData/WebQuery/ibi/webfocus76/WQLWI7
Let me know if that entry is not in the file.

--
Mark.
.

Relevant Pages

  • Cannot access server behind firewall from internal LAN
    ... I've got a linux firewall setup currently running a web server ON the firewall ... I'm trying to migrate that web server to another machine behind the firewall on ... for forwarding requests from my public ip to my internal server ... it's not properly forwarding the request to the other internal server ...
    (comp.os.linux.security)
  • Cannot access server behind firewall from internal LAN
    ... I've got a linux firewall setup currently running a web server ON the firewall ... I'm trying to migrate that web server to another machine behind the firewall on ... for forwarding requests from my public ip to my internal server ... it's not properly forwarding the request to the other internal server ...
    (comp.security.firewalls)
  • Re: docs.sun.com out of service?
    ... This server has encountered an internal error which prevents it from ... fulfilling your request. ... The most likely cause is a misconfiguration. ... Please ask the administrator to look for messages in the server's error log. ...
    (comp.unix.solaris)
  • RE: Forwarding port in SBS2003
    ... it seems that the internal server (with port 8855) has not been configured properly. ... >> Microsoft CSS Online Newsgroup Support ...
    (microsoft.public.windows.server.sbs)
  • Re: Cannot access company website
    ... ping 64.135.42.157 and see if you can get a reply please. ... If you can ping the IP and not the name, than I'm going to assume DNS ... resolution from the internal server is not working. ... Are all your machines only using your internal DNS server? ...
    (microsoft.public.win2000.dns)