Re: 49g+ for US$280,00 and have to put in the trash???
- From: Friend
- Date: Sun, 04 Dec 2005 06:30:41 -0800
They sort of still do that ... when I recently called to complain of
the problems with my calc, they offered to sell me a replacement unit
for $99, if I returned my defective one. I asked them why I should
have to buy twice to get one good one, especially given the news that
the current units still suffer the same problems, and was told that
there have been several changes made to the keyboard, since I
purchased my original and it's replacement (they did replace it once,
already).
So, I don't sense any benevolent customer interest on their part, but
it does seem they aren't ashamed to stick it to you again if you are
sucker enough to buy the current (who knows what that means)
'improved' model from them again.
-DrD-
On Sun, 04 Dec 2005 01:48:17 -0600, "John H Meyers" <jhmeyers@xxxxxxx>
wrote:
>On Sun, 04 Dec 2005 01:07:15 -0600, C J Southern wrote:
>
>> The fact that the HP keyboard has serious design issues
>> is hardly the secret of the decade
>
>During a somewhat earlier decade,
>when many of the HP34C and its relatives
>starting exhibiting serious keyboard failure,
>HP took it very seriously,
>even going so far as to re-design the entire
>mechanicals -- circuit board, keyboard and all,
>and they then replaced any failed units without charge
>(this must have entailed considerable expense).
>
>My own HP34C was already just out of warranty
>when various keys started "doubling," "tripling,"
>and eventually finally faling to register at all.
>
>I opened up my calc and decided that,
>since it was out of warranty and I was stuck with it,
>I might as well see what fixing I could do myself,
>and with some aluminum foil, glue, and fine wire,
>I repaired my calc and kept it working.
>
>One day, however, I decided to write to HP anyway,
>just to mention what I've just said above,
>and to note that this lowering of quality
>meant that I would probably not be buying more
>of HP's future products.
>
>A nice form letter came back, with this news
>I had not yet heard, that HP had decided
>to re-design these units and would replace any
>that were in warranty for free;
>otherwise they would replace them
>for a standard (relatively modest) service charge.
>
>Since I knew that the entire keyboard
>was only going to keep failing further over time,
>I decided to send mine in and pay the service charge.
>
>But since it might have seemed odd
>for a then perfectly working unit to be exchanged,
>I also pointed out how I had serviced my own calc thus far,
>and had thus kept it in completely working condition.
>
>My unit came back with its innards completely replaced --
>at no charge!
>
>And its fine, new metal disk keyboard has never failed since.
>
>"Those were the days, my friend..."
>
>[r->] [OFF]
.
- References:
- 49g+ for US$280,00 and have to put in the trash???
- From: AckermanFunction
- Re: 49g+ for US$280,00 and have to put in the trash???
- From: C J Southern
- Re: 49g+ for US$280,00 and have to put in the trash???
- From: John H Meyers
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