Re: OT: HP laptop tech support *#%^ !!
- From: J Dolliver <j.dolliver@xxxxxxx>
- Date: Tue, 22 Aug 2006 21:35:59 +0000
Maybe it had a stroke
-------------- Original message from Roy Brown <Roy_now_free_from_spam@xxxxxxxxxxxxxxxxxxxx>: --------------
In message <200608221717.k7MHH8lj025401@xxxxxxxxxxxxxxxxxxxxxxx>, Denys
Beauchemin writes
Sounds like a problem I had last summer. The backlight went out on my
notebook. Turns out the inverter (takes DC power and turns it into AC power
for the light) was defective.
Using a powerful flash light I could see the display on the screen. Since
my notebook is my only system, I could not send it for several days, and
risk having the disk reformatted to fix the inverter, I took it to a local
repair shop and they got the proper parts ordered and gave me back the
notebook while we waited for the parts. Back in my office, I connected a
monitor to the notebook. When the notebook booted, it recognized the
monitor and transferred the output to it. When it was up, using my
flashlight, I was able to log in and make the external monitor the primary
monitor.
When the parts came in, I took the notebook back to the local shop and they
replaced the parts in about an hour. They replaced the backlight and the
panel itself (2 separate parts) and they also replaced the inverter, so here
parts in all. I do not know why the replaced the panel and the backlight as
the problem was with the inverter, but since it was all under warranty, I
didn't care.
So get yourself a big flashlight (torch for the Brits) and search your
screen. Good luck.
Denys
You are all cordially invited, then, to wonder what might be wrong with
my laptop. Same Toshiba Satellite P30 as Denys', also blank screen
issues, but only half of it.
The left-hand side of the screen is fine. The right-hand side - from an
absolute vertical pixel-perfect cut-off precisely half-way across the
screen - is black. And real, nothing-to-see-even-with-a-torch black.
Mostly. Sometimes the girl on the sunbed appears for a little while when
the machine is first switched on, but then she shimmers, elongates like
a Dali watch, and is gone.
All is just fine on my TFT monitor, so I don't suspect the video card.
I spent a torrid few days downgrading back to my Vaio FX401 (max 256meg
RAM, 20gig hard drive, 800 MHz processor), so I could keep computing on
the move. About 8 software products to move across, and 20 months of'
security updates to catch up on; antivirus, firewall and of course XP
itself.
Only 50 Windows updates behind though, fortunately; it was already on XP
SP2 before I functionally stabilised it (for which read 'tossed it in a
closet'). Though I wonder why 42 updates sailed through unattended, and
then #43 wanted to talk to me? Ho hum.
The Tosh was picked up this afternoon by Topaz, some Tosh specialists in
the UK who sound like they know what they are doing; I trust they won't
need to reformat the hard drive, but if they do, I have everything *I*
ever put on the machine on a single DVD (of which I have 2 copies!), and
Bill Gates is looking after the rest of it for me in the meantime,
pretty much.
I can't imagine what the problem is - you can't get half a lamp burning
out (can you?) - unless it's a dead simple thing like a cable coming
adrift in there. I'll keep you posted.....
--
Roy Brown 'Have nothing in your houses that you do not know to be
Kelmscott Ltd useful, or believe to be beautiful' William Morris
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