Re: HP All-In-One LaserJet 3390 - No IP Address - DHCP

On 7 Aug 2008 15:18:58 GMT, Warren Block <wblock@xxxxxxxxxxx> wrote:



DHCP might be your trouble, unless you have it set to assign a static
address to the printer by MAC.

What is MAC?

Initial symptoms were that the PC's failed to see the router.
Re-installing printer software to PCs resulted in software failing to
see the printer.

"Failing to see" doesn't really pin down a precise symptom. What were
the error messages?

They weren't descriptive - they are application layer messages from
the installation program. The software suggested that a firewall may
be blocking the discovery of the printer. However, this should be
irrelevant and consistant with the fact that the printer never obtains
an IP address.


Through the printer counsel, I reset the printer to factory settings
and then configured the printer's network setting to 1) automatic and
2) manual using a predefined IP address. I obtained the status of the
printer via the 3390 print reports. In the first case, the best I get
is IP_Address=Configuring.

Waiting on DHCP, maybe. Which could be a bad Ethernet cable despite
lights on the RJ45. Or it could be the router configuration has
changed, or the router needs to be reset.

I flipped cables between the printer and PC. Therefore no cable
problem. I also inspected the pins on the RJ-45 port and confirmed
there were none bent.

I did reset the router to factory settings. Then set the routers IP
address to 10.10.1.1 and subnetmask to 255.255.255.0.

Mind you through all this, I have a canon printer on the LAN that is
functioning. Using IP config I can also freely use ipconfig /release
/ renew and re-establish new ip addresses on the XPs. This suggests
that DHCP is alive and well.


In a home network, just set the printer to manual config and give it an
IP address and netmask that match the rest of the network.

In the second case, Ping from the XP fails to see the printer.

Okay, but what were the IP and netmask of both the printer and computer?

The XPs had IP addresses of 10.10.1.101, 10.10.1.102. I randomly set
the printer to 10.10.1.106 with subnetmask=255.255.255.0.


It is unclear whether the printer uses jetdirect as there is no easy
access to the NIC card.

HP network print servers are JetDirects. Many newer printers have an
embedded JetDirect built into the motherboard instead of a removable
card.

I bet that is the case with the 3390 - I called some hardware sales
places and they stated there was no jetdirect card.

Additional suggests?
Can I park my XP on a hub with the printer and turn it into a protocol
monitor to see the packets?

.

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