Re: registry problem installing scanner

ITS FIXED!
To make a long story short after 1.5 hours with useless online live support
and 2 hours of very good FREE phone support its working. The phone support
had me delete many files in many locations including the registry
individually, no cleaner program of HP but he had me run a MS cleaner as
well.
Also phone said he did NOT like the file that their web page suggests but
had me use one from the VISTA download page on my XP cmptr. I feel the Vista
program was the key to it as I had cleaned up the computer many times before
and still got 15 BSOD's using the XP version.
Mel
"shakey" <notme@xxxxxxxxx> wrote in message
news:47e08684$0$84188$742ec2ed@xxxxxxxxxxxxxxxxx
Thank you again Ben. I ran ccleaner and it removed much junk from the
files and the registry. Computer seems faster and no big problems after 2
hours use.
HOWEVER
Another attempt at installing the hp4010 scanner software still generates
BSOD. I( am at a total loss of how to get in installed and I do need it.
HP online has been no help, perhaps try phone "paid support" tomorrow.

AGRAAAA
Mel

"Ben Myers" <ben_myers_spam_me_not@xxxxxxxxxxx> wrote in message
news:t050u35vu86q05botg1vf8kr02sac7bnbk@xxxxxxxxxx
The easiest way to say it is that I have used CCleaner countless times to
clean
up the registry on my own and others' computers without ever encountering
a
problem that I needed to solve. It is a first-rate piece of software,
free for
the download, but with PayPal contributions accepted by the author.
CCleaner
also does a file cleanup which can have occasional unintended
consequences. I
used it a couple of months ago on a badly cluttered and virus-infected
system
and manage to delete some Cookies with login passwords. The owner of the
computer had to think real hard to remember the passwords.

PageFileDefrag is equally foolproof. Written originally by Mark
Russinovich of
SysInternals, it along with Mark and SysInternals were bought by
Microsoft a
couple of years ago. The software is a free download from the Microsoft
web
site... Ben Myers

On Tue, 18 Mar 2008 08:30:28 -0700, "shakey" <notme@xxxxxxxxx> wrote:

Thank you very much Ben Yes I am running XP Pro with 1gb mem, no other
programs running during attempt at install.
My fear with registry cleaners is that they all leave the clear/leave
decision to me and I am lost when dealing with register but am not
computer
illiterate. Is there a sure recovery from operator stupidity using
CCleaner.
Hoping to hear from you as I will give both programs a try tonight after
work.
Mel
"Ben Myers" <ben_myers_spam_me_not@xxxxxxxxxxx> wrote in message
news:v5gvt352uq5k116iec3v0774q2ssa2ue3u@xxxxxxxxxx
HP does not provide a registry cleaner for its scanner software, but it
should,
like Symantec does for its security software.

I recommend using one of several free registry cleaners. I like
CCleaner
myself. Run it a couple of times, because it often finds more registry
entries
to remove after an initial run. When done, download and run
Microsoft's
PageFileDefrag, to defragment the Windows registry.

The usual WIndows defragger does not and cannot defragment the registry
and
several other system level files which are used 100% of the time by the
Windows
OS. PageFileDefrag runs before the system is fully booted up, when
these
files
are not yet locked down for use.

Which operating system are you running? XP? How much main memory is
in
your
system? ... Ben Myers

On Mon, 17 Mar 2008 19:31:53 -0700, "shakey" <notme@xxxxxxxxx> wrote:

Posted hours earlier but unable to find.

Trying to install a HP G4010 scanner and get blue screen-registry
error-stop
each try. HP online has been no help.
Anyone here can help with anything about this? please


How can I ID conflicting item in registry?

I have a Dell three in one also installed. Could that be the problem.
It
has
worked OK with other scanners also installed? Disregard I uninstalled
that
and it still crashes.

Does HP have a brute force cleaner for HP registry entries?

Getting desperate after 10 hours trying.
Mel






.

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