Re: HP Warranty

For those that have followed this thread.

I replaced the bad Ram with Memory from Crucial and everything is working
with 4gb of Ram.

HP may have saved $25 their cost but has lost a future customer.


"Don Cole" <doncole36@xxxxxxxxxx> wrote in message
news:4zpkj.1306$nK5.237@xxxxxxxxxxxxxxxxxxxxxxx
You do not have to convince me.

I am a computer repair man and was shocked when they made that statement.

I was just reporting to the group to let them know of the warranty service
problem.

Thanks for the information.

Don

"Cydrome Leader" <presence@xxxxxxxxxxxxxx> wrote in message
news:fms3fi$c7d$4@xxxxxxxxxxxxxxxxxxxx
Don Cole <doncole36@xxxxxxxxxx> wrote:
I spoke to 2. One on Email and one on Chat.

Both stated that the desk top computer had to be sent in for repair as
RAM
is not a customer replacement item.

Speak to a person. Here's proof RAM is customer FRU

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph03886&lc=en&cc=us&dlc=en&product=3461494&lang=en

They even provide videos on how to do it.

24/7 phone support in the US is

800-HP invent
or
800-474-6836

And if you need to make recovery media, read here

http://h10025.www1.hp.com/ewfrf/wc/documentIndex?lc=en&cc=us&dlc=en&product=3461494&lang=en&;





"Cydrome Leader" <presence@xxxxxxxxxxxxxx> wrote in message
news:fmqvbd$osv$1@xxxxxxxxxxxxxxxxxxxx
Don Cole <doncole36@xxxxxxxxxx> wrote:
I had a Blue Screening problem with a Pavilion HP 4990 with 4gb
Memory.

I checked the Memory with Microsofts Memory Diagnostic Tool which
stated
that
I had bad hardware. I pulled out each Module until the test cleared
the
bad
hardware
message. Rotated the memory until I was sure that yes I had identified
the
bad module.

I ran the Computer successfully for one day using 3gb to make sure
that
the
trouble was cleared
and than sent an Email to HP explaining the problem.

After several Emails and a On-Line Chat they agreed that the RAM was
bad
and
I would
have to send the computer in as RAM was not a customer replacement
item.

Can you believe this! Is this HP way of improving the bottom line?
First
no recovery disks
and then they will not send out RAM.

sounds like nonsense. How many people did you speak to that claim
memory
is not customer replacable?






.

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