Re: Photosmart 3310 incompatible with XP Media Center Edition?
- From: "justfun" <justfun@xxxxxxxxxxxx>
- Date: Sun, 29 Jan 2006 23:02:06 -0600
Works great on my MCE sony usb connection with wireless for all other
computers. Need usb if lots of scanning much faster.
lte
"Clark" <nonworking@xxxxxxxxxxx> wrote in message
news:b3pqs196dap53bksblqpndllmhce82p737@xxxxxxxxxx
> Yes, it apparently needs a fix by HP to make the install work with the
> Media Center Edition. It is my understanding from an MVP named Cari
> that the HP team in residence at Microsoft now has the problem.
>
> That is good news. I returned the 3310 a few days ago so as not to
> have it so long it was not returnable in case the problem never gets
> fixed. But ss soon as I understand the fix is in, I'm going to go buy
> it again.
>
> Only thing is, I am not sure how I will know when the fix is in!
> But I would think HP would want that to be very soon!!
>
> Thanks for your response.
>
> Clark
>
> On Tue, 17 Jan 2006 13:36:33 -0800, "Al" <21bitsy91@xxxxxxxxxxx>
> wrote:
>
>>I just looked on the HP web site and the specifications for the operating
>>system do not include Windows XP Media Center Edition. It lists win 98,
>>2000, xp etc but not the version you have. Maybe they need to come up
>>with
>>a patch?
>>Printer works great for me in either wireless or USB configuration.
>>Hope you can get this resolved.
>>
>>"Clark" <nonworking@xxxxxxxxxxx> wrote in message
>>news:ojvhs19bb31dsdb4gdqf9p35qrakjv3qo0@xxxxxxxxxx
>>>I tried to install a new Photosmart 3310 on my wireless network which
>>> has two computers connected to the router. A laptop (Windows XP 2002
>>> SP2) connected wirelessly and a brand new Dell (Windows XP Media
>>> Center Edition, Version 2002, SP2).
>>>
>>> 1. The printer installed on my wireless network easily (the second one
>>> I tried, that is-- the first on couldnt find the network and I took it
>>> back to the store)
>>>
>>> 2. The software installed on my laptop just fine and I could run the
>>> printer from my laptop
>>>
>>> 3. THE PROBLEM: The software would not install on my Dell Mediacenter.
>>> By this I mean the setup.exe file *would not run*. Double clicking it
>>> caused the disk to whir but nothing would happen. No Splash Screen, no
>>> starting of the Install Shield nothing! The software simply would not
>>> begin the install process
>>>
>>> Many hours of interaction with HP support (and my computer whiz
>>> nephew) could not solve the problem. Finally HP told me that the
>>> sofware does not have drivers for XP Media Center Edition. I simply do
>>> not believe this but I do believe HP support incapable of assisting
>>> with this problem.
>>>
>>> Has anyone else seen the problem? Any suggestions? For the record,
>>> here are things I unsuccessfully ttried:
>>>
>>> 1. Copying the cd contents to my c: drive and running setup from there
>>> 2. Repeating (1) while running in safe mode
>>> 3. Repeating 1 with all startup items disabled, and all running
>>> services except Microsoft ones disabled
>>> 4. Downloading the Web_Install file from HP and running its setup.exe
>>>
>>> That 3310 printer has everything I want -- wireless, scan, copy,
>>> separate ink cartridges -- I want to make it work?
>>>
>>> Can anyone shed any light on this?
>>>
>>> TIA,
>>>
>>> Clark
>>
>
.
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