Re: Problem With HP Windows Program
- From: Christian Dürrhauer <cduerr@xxxxxxxxxxxxxxxxx>
- Date: Tue, 10 Jan 2006 22:03:44 +0100
On the seventh day, PatETC wrote...
> I am the computer administrator and only user of my HP Pavilion 4170
> laptop. When I go to Control Panel/Performance and Maintenance and
> click on Administrative Tools, the windows comes up but there are no
> icons so I can't make any changes or check anything. What gives with
> this. The "My Computer" icon has also disappeared from my desktop. How
> do I get it back?
that sounds really strange. Whatever you do - consider reinstalling
everything from scratch as the only option for a rather novice user since
fixing your problems might not be easy. And your troubles may also be
caused by a virus. I therefore strongly suggest reinstallation.
Your problem is a Windows problem, BTW, so you can't blame HP for that (but
you didn't do that did you?) :-)
> I wanted to reinstall Windows XP thinking this might solve the problem
> but apparently the product key that HP put on the bottom of my laptop
> for Windows XP Home Edition is not correct. The CD they gave me is for
> Windows XP Home Edition Service Pack 2.
that's alright. Your key should work no matter what XP Home is on the CD as
long as the CD itself is from HP.
> My chat with their tech support only gave me the option to restore the
> computer to its original state which meant I'd lose everything I had on
> it.
You'd better make yourself comfortable with that idea. Chances are, you
won't be able to fix the problems and you might also have a virus, meaning
you don't want your infected data back anyway...
> This wouldn't solve the problem of the product key however since
> if I had to reinstall Windows XP again, I'd have the same situation!
you can always call Microsoft to have your product activated if that's what
you're concerned of. No problem at all.
> Has anyone else had this problem of them giving you the wrong CD?
As I told you, the key doesn't even matter as long as both the key and the
CD are from HP and mention the same product which is XP Home Edition in
your case.
> The
> number on the computer doesn't match the one on the CD envelope either,
> if that means anything.
what do you mean by that? You should have one key only: the one on the
bottom of your laptop, to name it.
HTH
--
mit freundlichen Grüßen/with kind regards
Christian Dürrhauer, Institute of Geography, FU Berlin
I'm not suppsed to be here, sir. I'm.....supposed to be dead! -
Tasha Yar, "Star Trek: The Next Generation, (Yesterday's
Enterprise)"
.
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