Re: HP Pavilion Disk Management Partition


<gx4dad@xxxxxxxxxxxxx> wrote in message
news:1135973972.615095.233990@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> For the many posts that have expressed frustration I make this
> contribution. I too was equally frustrated after spending many hours
> attempting to install a new Maxtor SATA drive in my Pavilion 630n (the
> original drive failed). After approaching the task from every possible
> angle using the 15+ years of experience working in the field I resolved
> myself to chat online with a HP support technician. The chat session
> (partial transcript below) was very enlightening as is revealed that HP
> motherboards utilize a proprietary disk management partition. Basically
> without the partition you cannot install XP even from the HP System
> Recovery CD's (which also do not the disk management software). The end
> of the matter is if you have a hard disk go bad in an HP Pavilion you
> MUST use an HP authorized service center as the disk management
> software is not publicly available. So regardless of whether your
> system is under warranty or not you must pay HP to have it fixed. You
> other option is to purchase a replacement non-HP motherboard.
>
> Any attempts to install XP on a drive without the disk management
> partition will result in file copy errors. At various points during the
> XP installation the install will hang indicating that a particular file
> could not be copied. The end result is the OS will not load
> successfully.
>
> Partial HP Transcript:
>
> Jay Geraghty: checking hold on
> Jay Geraghty: it is out of warranty I know that
> Ralph S: In that case you may need to take the computer to a nearest
> authorized service center.
> Jay Geraghty: did that and they could not figure it out (Best Buy)
> Jay Geraghty: about 6 months ago I had a similar problem and they
> replaced the main board
> Jay Geraghty: now I am having the same problem again??
> Jay Geraghty: are these machines problematic?
> Ralph S: You may need to take the computer to a HP Authorized service
> provider so that they install a utilities in your computer and resolve
> the issue.
> Jay Geraghty: what utilities? are they not on the restore CD's
> Ralph S: No, they can be installed by the authorized service provider.
> Jay Geraghty: would you suspect the main board it light of the
> symptoms?
> Jay Geraghty: it light of it being out of warranty would I be better
> off just getting a new machine or main board?
> Ralph S: You can get a new motherboard.
> Jay Geraghty: I have been reading similar problems online with other
> Pavilion owners
> Jay Geraghty: seems like a weak line of machines
> Jay Geraghty: no real explaination of why this issue repeats itself
> Jay Geraghty: have you seen this issue with other customers
> Ralph S: No we have not seen this issue, this issue happened because
> DMI utility is not installed in the new harddisk.
> Jay Geraghty: the restore CD's don't install the util?
> Ralph S: No, they will not install the DMI utility.
> Jay Geraghty: can I download?
> Ralph S: Sorry for the delay.
> Ralph S: The utility is not available for download.
> Jay Geraghty: so basically a hard disk cannot successfuly be installed
> into an HP Pavilion without using a service provider
> Jay Geraghty: because of the DIM util?
> Ralph S: Yes. You are correct.
> Ralph S: It is a disk management utility.
> Jay Geraghty: WOW, that stinks - really restricts your customer base
> wouldn't you agree?
> Ralph S: I do understand. The HP authorized provider can install this
> utility in your computer.
> Jay Geraghty: yeah for $$ - so basically an individual cannot repqir
> their own machine when it is out of warranty
> Ralph S: yes, it can be rectified you need to install the DMI utility,
> however only HP authorized service provider could do it. Once you take
> the system to them they would install it.,
> Jay Geraghty: okay, thx for your candid responses Ralph. It has been
> very enlightening yet sad :(
>

Look here too:

http://h10025.www1.hp.com/ewfrf/wc/softwareList?lc=en&lang=en&cc=us&dlc=en&product=426322&os=228

Dont listen to the bull*** from HP Support!


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