Re: HP Pavilion Disk Management Partition
- From: ben_myers_spam_me_not @ charter.net (Ben Myers)
- Date: Sat, 31 Dec 2005 00:49:19 GMT
Odds very good are that you could also install XP from a Microsoft-hologrammed
XP install CD (or reasonable facsimile thereof) supplemented by a CD containing
the SATA drivers and other drivers required by that particular model. This
would be less expensive than having an HP authorized service center extort the
funds needed to install the proprietary HP DMI software.
Either way, you have to spend more money than anticipated to get the system back
in running condition. Also (I expect flames for slamming HP again!), the
competition in the form of Dell, Lenovo/IBM and Gateway DO make available any
software needed to set up a diagnostic partition, not required for successful
use of these brands, BTW. I admit that in the case of Dell, I had to figure out
(with the help of some Dellbots) how to set up and load the diagnostic
partition, and, of course, have a Dell XP restore CD in hand. There is a how-to
available on the web, not from official Dell sources. The different business
models used by HP, Dell, etc are irrelevant. What is relevant is that some
companies give (as in free of charge) their customers what is needed to get a
system back into working order, and this gives them a competitive advantage.
.... Ben Myers
On 30 Dec 2005 12:19:32 -0800, gx4dad@xxxxxxxxxxxxx wrote:
>For the many posts that have expressed frustration I make this
>contribution. I too was equally frustrated after spending many hours
>attempting to install a new Maxtor SATA drive in my Pavilion 630n (the
>original drive failed). After approaching the task from every possible
>angle using the 15+ years of experience working in the field I resolved
>myself to chat online with a HP support technician. The chat session
>(partial transcript below) was very enlightening as is revealed that HP
>motherboards utilize a proprietary disk management partition. Basically
>without the partition you cannot install XP even from the HP System
>Recovery CD's (which also do not the disk management software). The end
>of the matter is if you have a hard disk go bad in an HP Pavilion you
>MUST use an HP authorized service center as the disk management
>software is not publicly available. So regardless of whether your
>system is under warranty or not you must pay HP to have it fixed. You
>other option is to purchase a replacement non-HP motherboard.
>
>Any attempts to install XP on a drive without the disk management
>partition will result in file copy errors. At various points during the
>XP installation the install will hang indicating that a particular file
>could not be copied. The end result is the OS will not load
>successfully.
>
>Partial HP Transcript:
>
>Jay Geraghty: checking hold on
>Jay Geraghty: it is out of warranty I know that
>Ralph S: In that case you may need to take the computer to a nearest
>authorized service center.
>Jay Geraghty: did that and they could not figure it out (Best Buy)
>Jay Geraghty: about 6 months ago I had a similar problem and they
>replaced the main board
>Jay Geraghty: now I am having the same problem again??
>Jay Geraghty: are these machines problematic?
>Ralph S: You may need to take the computer to a HP Authorized service
>provider so that they install a utilities in your computer and resolve
>the issue.
>Jay Geraghty: what utilities? are they not on the restore CD's
>Ralph S: No, they can be installed by the authorized service provider.
>Jay Geraghty: would you suspect the main board it light of the
>symptoms?
>Jay Geraghty: it light of it being out of warranty would I be better
>off just getting a new machine or main board?
>Ralph S: You can get a new motherboard.
>Jay Geraghty: I have been reading similar problems online with other
>Pavilion owners
>Jay Geraghty: seems like a weak line of machines
>Jay Geraghty: no real explaination of why this issue repeats itself
>Jay Geraghty: have you seen this issue with other customers
>Ralph S: No we have not seen this issue, this issue happened because
>DMI utility is not installed in the new harddisk.
>Jay Geraghty: the restore CD's don't install the util?
>Ralph S: No, they will not install the DMI utility.
>Jay Geraghty: can I download?
>Ralph S: Sorry for the delay.
>Ralph S: The utility is not available for download.
>Jay Geraghty: so basically a hard disk cannot successfuly be installed
>into an HP Pavilion without using a service provider
>Jay Geraghty: because of the DIM util?
>Ralph S: Yes. You are correct.
>Ralph S: It is a disk management utility.
>Jay Geraghty: WOW, that stinks - really restricts your customer base
>wouldn't you agree?
>Ralph S: I do understand. The HP authorized provider can install this
>utility in your computer.
>Jay Geraghty: yeah for $$ - so basically an individual cannot repqir
>their own machine when it is out of warranty
>Ralph S: yes, it can be rectified you need to install the DMI utility,
>however only HP authorized service provider could do it. Once you take
>the system to them they would install it.,
>Jay Geraghty: okay, thx for your candid responses Ralph. It has been
>very enlightening yet sad :(
>
.
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