Re: hp recovery dvd

In response, let me say that if finding drivers and detailed technical
information on the HP web site is not easy for me (40+ years of solid computer
industry experience going back to punched cards), it is probably even more
difficult for the typical consumer.

As an example of this, let me point out the fairly obscure manner in which
another poster did finally manage to find the drivers for the model owned by the
OP. Rather than being able to find the drivers directly by searching for the
model, the other poster needed to associate the model with the motherboard in
the system, then eventually found the drivers as part of a list of drivers for a
model of Compaq Presario. Sorry, but this procedure is indefensibly and
unnecessarily complicated.

I will retract only a part of what I stated earlier. Compaq Presario drivers
ARE easier to find, apparently part of the Compaq legacy, of which the sensible
customer-oriented parts have not yet been absorbed by HP.

I will reiterate that I can find Dell, IBM/Lenovo, and Gateway drivers and
technical information (diagrams, photos, how-to texts, COMPLETE service manuals)
very quickly. This is not simply a matter of my familiarity with these web
sites. The information is THERE on the web site. For a great many HP models,
especially the consumer Pavilion models, the information is incomplete or just
plain absent.

The OP just stated that he called HP and was told that the restore CD or DVD
cannot be obtained for his model of computer, only a few months old. If this is
true, I will assert (right! not a fact, but an opinion) that this is poor
customer service, once again compared to HP's name-brand competition.

The quantity and quality of information on the name-brand company web site is
important to somebody, either the consumer or someone else. If the consumer
does not maintain the system him/herself, then the information is important to
the service provider.

If HP had somebody reading this newsgroup regularly over the last five or six
years, they might already have figured out that a stronger customer orientation
is needed. And Carly may still have a job. Yes! Another opinion by... Ben
Myers

On 26 Dec 2005 20:59:40 GMT, Frank Slootweg <this@xxxxxxxxxxxxxxxxx> wrote:

>ben_myers_spam_me_not wrote:
>> You've done a nice job advising people to make backups. I do the same
>> when I deal with clients locally, and manage to sell both hardware and
>> services to train people to do backups of DATA. The cost of backing
>> up an entire system including OS software and drivers is usually
>> beyond what people want to spend. So I take the approach that
>> computer owners have to treat the OS restore CD and other CDs
>> delivered with the system as valuable, keeping them safe and secure
>> until needed.
>>
>> The modern trend is to deliver computers without the necessary CDs to
>> restore a system to its original as-delivered factory state. This
>> leaves people in a quandry as to what they need to do. Best thing is
>> to ring up the manufacturer and ask for (pay for, if necessary, but
>> only a smallish amount) the CDs.
>>
>> Some people, no matter what one tells them, do not take the necessary
>> precautions to secure valuable software and data. I see many of them,
>> when someone brings in a failed computer and asks me to get it running
>> again. And, oh, yes, they threw out the CDs that came with the
>> system. Fortunately, I can find drivers for just about any computer
>> worth fixing, but companies like HP sure do not make the process easy.
>>
>> You may think that I am whining. I am simply stating facts. People
>> can deal with the facts once they have them.
>
> No, you're vendor-bashing for no good reason. What you describe in
>your before-last paragraph is what *you* 'need', i.e. people who fix
>systems for a living, *not* what ordinary customers/users need, because,
>as I said, 1) they shouldn't need it and 2) *when* they need it, they
>can't get it (because their system is down), don't know how to get it,
>don't know what to do with it, etc..
>
> If you have an issue with HP, then get it sorted, but don't imply that
>what you consider to be a problem is a problem for ordinary users.
>
> I'm sure that the readers of these groups can well do without your
>regular, irrelevant, misdirected, and sometimes even incorrect, vendor-
>bashing.
>
> Face it: If you buy a product, do you appreciate it when someone
>repeatedly bashes the vendor for no good reason?
>
> Normally I let your bashing pass, but this time it was really over the
>top: "HP generally does a worse than 3rd rate job of providing drivers
>on-line for its computers (Pavilions and Presarios)" is totally off the
>mark and by *no* means "simply stating facts". Your
>
>> I would be surprised if HP computers were any different in this regard
>> than IBM's or Dell's. If they are different, this would be yet
>> another reason not to buy an HP...
>
>in one of your other responses is even worse, With these "If ..." tricks
>you can imply all kind of stuff.
>
>> I think we are both on the same side, advocating better use of
>> computers. We just see things differently... Ben Myers
>
> I appreciate your technical postings and I think they are a real
>contribution to the group, but I think you largely spoil it with your
>vendor-bashing.
>

.

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