IKENFIXIT did a good job for me and I recommend using him

Hello, everyone. Two weeks ago, I received my HP Pavilion laptop back
from Ken at IKENFIXIT. I sent it to Ken as I was having the same
problem many other posters have had: no matter how gently I treated
the laptop, I kept having power jack problems even though I spent
over $1,500 on the machine.

As a matter of fact, I had problems within six months of buying it.
This bothered me greatly, as many of you have similarly noted. Since
I had a two-year warranty, I initially used it. HP fixed and returned
the machine, but within six months I had the same problem again.
Argh!

So I found this board through Google. I saw Ken's many and varied
posts. I wondered if he were trustworthy and reputable. So I noticed
two things. One was the response of a poster several weeks ago
indicating that he was very happy with Ken's work. The second was
that I went to Ken's site and noticed that he is a member of the
Better Business Bureau in his area, which is a very reputable group.


Then I called him. (By the way, I found that it is better to call him
in the morning if you want to talk with him.) He was very helpful. I
even asked if he would advise a local repair shop in Kansas as to
what to do. He agreed. (Ken told them what to do, but they did not
want to stand behind the work--or maybe in my opinion, they did not
even want to do the job.)

Therefore, I sent my laptop to Ken. He fixed it and turned it around
quickly. And I now have a laptop for which the power works and stays
on as it should. No problems! (By the way, I have noticed my laptop
seems to run much cooler, FWIW.)

I hope you understand that I still have a warranty and could have
returned the laptop for another motherboard replacement--at no cost.
But I am tired of having my computer gone for a week or more every
six months for a board replacement.

Ken's fee was reasonable and well worth the money (by the way, I paid
him with a credit card number over the phone). I highly recommend him
to those of you who are tired of HP's worthless warranty re: the power
jack. In fact, I would go so far as to recommend others to buy a new
HP Pavilion, but ONLY IF they have Ken or somebody like him fix the
jack problem. Except for the jack, I have been very pleased with the
HP Pavilion.

Give Ken a call. He will be glad to talk with you, and will treat you
right. If anybody has a question, please send me a post. Questions
about cost should be referred to Ken, as cost can vary a lot
depending on the model and I am not knowledgeable of repair costs.
Anything else is fair game though.

.

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