VUI Designer Position available with eLoyalty

About eLoyalty
eLoyalty Corporation is a leading management consulting, systems
integration, and managed services company focused on optimizing
customer interactions. With professionals in offices throughout North
America and Europe, eLoyalty's broad range of enterprise Customer
Relationship Management (CRM)-related services and solutions include
creating customer strategies; defining technical architectures;
selecting, implementing, and integrating best-of-breed CRM software
applications; and providing ongoing support for multivendor systems.
The combination of eLoyalty's methodologies and technical expertise
enables eLoyalty to deliver the tangible economic benefits of customer
loyalty for its Global 2000 clients. For more information about
eLoyalty, visit www.eloyalty.com


Voice User Interface Designer

This creative and detail-oriented individual will design and consult on
innovative user interfaces for the design and construction of
conversational speech applications, working to achieve exceptional
caller satisfaction and transaction completion with appropriate flair
and personality. The ideal candidate should have a Human Factor /
linguistic educational background and a good knowledge of Speech
applications.
In this position you will serve as the User Interface lead on projects.
Specific tasks will include:
Discover and analyze applications requirements from both the client's
and the caller's perspective
Create effective speech user interface designs including call flow,
dialogs, and prompts to accomplish the requirements
Assist in implementing these designs, including interacting with
developers, directing voice talents and performing usability tests
Analyze performance of the user interface in the field and recommend
specific changes to improve caller satisfaction and transaction
completion.
Represent our UI approach and philosophy to customers in the sales
cycle, and assist in the design and creation of compelling proposals
and demos.
Provide feedback on the design and capabilities of Speech recognition
product software to incorporate UI lessons learned in the field.
Required Skills/Experience:
5+ years industry experience in user-centered design and speech
recognition application development
BS or equivalent experience in, user interface and software design
Experience working closely with outside clients and partners, as well
as developers
Customer interaction and relationship building experience
Experience in design and development of speech applications for call
center operations and good knowledge of customer experience and
functions performed using call center operations
Good knowledge of major vendor offerings, various speech engine
capabilities and tuning concepts
Experience in writing design specifications for various Speech engines
following standard practices for error recovery and universal help
Experience with speech application prototype development
Experience in developing call flows for complex applications
Has good knowledge of natural language and directed dialogue design
techniques for speech applications
Has developed both call steering and self serve applications
Experience in VoiceXML application development and must show solid
technical abilities in HTML, XML, and VoiceXML. Native-level English
fluency
Excellent written and verbal communications skills
Ability to travel within the U.S. and Canada up to 50%
Be able to work with a minimum amount of direct supervision
Strong Microsoft Windows skills, including MS Office
Desired Skills/Experience:
Educational background or formal training in linguistics, experimental
psychology and/or human factor engineering
Experience in the organization and execution of usability testing for a
speech application in a speech lab environment
Experience working in a recording studio, as or with professional voice
talent
JAVA programming skills

Bridgette Latoz
eLoyalty
847-582-7229
bridgette_latoz@xxxxxxxxxxxx

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