Re: NEED HELP PLEASE - (LONG)



Ron Reseigh wrote:
Greetings all,

I have a most bizarre scanner issue that I'm hoping someone can help with and/or has had the same problem.

For the last two years I have owned a Lexmark 1150 All-in-one scanner/printer/copier, etc. It scanned absolutely flawlessly. About 4 days ago I went out and bought a new Lexmark P4350 A-I-O, and noticed immediately that the scanning of images gave me a very weird horizontal line interference on only dark areas of the images. I tried Polaroids, 4x6 matte prints, glossy prints, etc.....they all did the same thing. HOWEVER....(this is where it start to get good) when I would do a direct "copy" of the same photo I was trying to scan to the PC direct from the printer...it would print out just fine. No interference in those dark spots....nothing. Nice and clear. When I would scan to the PC, the bright areas of a photo were 110%. it was just the dark areas and anything damn near black - you would see this clear as day.

Here is where it REALLY gets interesting...! Thinking this was a "defective" unit, I took it back, and decided not even to give it a second chance. I returned the unit and bought an HP PSC 1610v (all-in-one) Bought it this Weds., and immediately took it out of the box, plugged it in, installed everything...blah blah blah....went to scan..............SAME THING. Went to print a "direct copy"......SAME THING....it would print a direct "copy" absolutely flawlessly...but when you tried to scan it to a PC...you get those lines.

I have narrowed this down to a couple of things (no help from Lexmark or HP mind you). It can't be a cable issue because I have used this cable for my ORIGINAL Lexmark 1150 - and I just plugged it in 20 minutes ago - and Shizzam!...it scanned PERFECTLY. So I know it's not a cable issue. I even tried plugging both new units into different power sources away from power strips, mass cords, etc....still did it.

To wrap it all up, I could see if this happened to "one" unit....but the fact that it happened to TWO - let alone two DIFFERENT brands...this has thrown me for a loop. I'm very computer literate, have built my own systems, am an audio enthusiast, and amateur photographer and I have never seen anything like this before. Why would my original Lexmark 1150 STILL scan just fine - and yet the NEW printers...plugged in the very same way - in the same spot - give me that interference.

Enclosed are two attached photos of exactly what I'm talking about. Perhaps someone has dealt with this scenario before, or knows what I'm talking about by looking at these photos....! HELP! I need to get a start on my family's huge photo album (more like archive/monstrosity) and would like to get a huge start on it before our baby comes in July.

Cheers,
Ron

Hi...

Post a *link* to sample scans. One of a good one, and one of a
flawed one. Both untouched, that is to say no post scan tweaking.

Take care.

Ken

.

Relevant Pages

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