Re: UMAX Ultraslim SE - Windows XP

Hi,

Thanks for your answer. I tried everything to no avail, but ... while
checking out everything again and again, I detected as a matter of fact that
the scannerhead was only moving a little bit. Looking further, I discovered
that the Lock and Unlock symbols on the bottom of the scanner were not at
the right spot and I had to turn the screw further to fully unlock the head.
Now everything works ;-)

Thanks for your advice!

Greetings from Belgium,

Steve

"CSM1" <nomoremail@xxxxxxxxxx> schreef in bericht
news:BOuBe.1380$zw4.492@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> "Steve Vandaele" <steve.vandaele@xxxxxxxxx> wrote in message
> news:42d65a52$0$13921$ba620e4c@xxxxxxxxxxxxxxxxx
>> Hello,
>>
>> My son has got a Umax Ultraslim SE USB scanner from a friend some 600km
>> away last week.
>> The scanner only has a USB connector (no external power) and was working
>> fine under W2K before it was transported.
>>
>> When connnected to his WinXP computer, it was recognised immediately and
>> when either the "Scan" button is pressed or the "Scan" command is given
>> from within XP or the software that came on the CD, the scannner warms up
>> and scans, but the result is always a "black striped image", whatever the
>> settings.
>>
>> I suppose there could be several possible reasons:
>>
>> - compatibility - TWAIN drivers (not likelly because scanner is
>> recognised and scans)
>> - need to use a powered USB hub (not documented and no errors found in
>> the WinXP device list)
>> - scanner head is was damaged during transport (although it was
>> "locked" and the device was wrapped in plastic)
>> - ... ???
>>
>> Any idea or similar experiences anyone (no answer to be found on
>> http://www.umax.co.uk/support/ or via Google)?
>>
>> Thanks in advance!
>>
>>
>> Steve
> You committed the ultimate Windows XP error. You plugged in the scanner to
> Windows XP BEFORE installing the Manufacturers software. Then XP installed
> its own driver (BAD).
>
> To Correct that error, you must remove any software installed for the Umax
> scanner.
>
> It may be possible to remove the scanner driver in Control Panel,
> Add/Remove Programs.
>
> If the Driver does not appear in Add/Remove Programs:
> To remove the Driver that Windows XP installed, Open Device Manager and
> remove any Umax Imaging device you find. You may have to have the scanner
> connected and turned on for the device to show in device manager.
>
> Disconnect the scanner after removing it in Device Manager.
> Reboot.
>
> Install the software form the Manufacturers CD. Reboot. Connect the
> scanner, All should now be well, unless the scanner is defective.
>
> --
> CSM1
> http://www.carlmcmillan.com
> --
>
>


.

Relevant Pages

  • Re: Windows Unable To Recognize Scanner Driver
    ... I have the scanner plugged directly into one of the ... computer's ports and it seems to be working fine. ... Check Device Manager and remove any entries if necessary. ... driver is in place and that the hardware is working properly. ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: Twain
    ... Yes I do know how to uninstall the driver from the device manager. ... Did all you suggested and still only have a WIA scanner in Acrobat.710 Pro ...
    (comp.periphs.scanners)
  • Re: Driver not loading...
    ... Are there any yellow question marks in Device Manager? ... It then said that it was installing the driver and then it ... The printer function does work just fine but the scanner doesn't. ... error or warning when the driver attempted to install nor do ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: Scanner twain (2nd post)
    ... get the WIA driver for XP and use ... >> still trying to fix the problem with my scanner ASAP. ... >> scanner may not scan properly due to a twain driver problem. ... >> found and this appears to be correctly showing both in the device manager ...
    (microsoft.public.windowsxp.general)
  • Re: Scanner twain (2nd post)
    ... Don't use the Twain driver. ... > still trying to fix the problem with my scanner ASAP. ... > scanner may not scan properly due to a twain driver problem. ... > found and this appears to be correctly showing both in the device manager ...
    (microsoft.public.windowsxp.general)