Re: missing print forms

This is just a guess, but is it possible that the printer is reporting back to the computer software the type of tray or paper in it, and the software is trying to accommodate that?

Does this happen regardless of the printer used (if you have more than one, can you test that?). I've run into similar problems with printers which detect the paper size or the paper tray type. Sometimes printers are just too smart for their own good! ;-)

Art

ron vandervalk wrote:

I originally thought that this was a problem with Crystal Reports, but I notice the same behavior in notepad, firefox, and IE. Word, however, works correctly.

This is the issue: select the properties screen for a printer. Under the Printing preferences on the General AND the Advanced tabs you set a form size to something other than regular "letter 8.5 x 11" Let's say you set it to an "Envelope #10" form. Save and close out the properties dialog.
Now go to Word and do a print. When you get the printer dialog, select the printer in question and do a properties on it to check what form it will use. Mine says "Envelope #10" like you would expect.

However, if I do the exact same thing with notepad, firefox, or IE, the printer form goes back to "letter 8.5 x 11". This is the problem I originally saw in Crystal Reports. I set the printer form in CR and in the actual printer properties to a custom size and it looks fine in the preview, but when I print to the printer it prints on the "letter" form not my custom form. When I looked at the properties just before printing, I saw that it went back to "Letter".

Somehow, Word is fetching the correct form, but Crystal Reports, Notepad, Firefox, and IE are not... My question is WHY??? Can anybody shed some light on this behavior and what I might do as a workaround?

Thanks,
Ron
.

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