Re: UPDATE: "Problem with Canon Pixma ip4000 printer"


"Edward W. Thompson" <thomeduk1@xxxxxxxxxxxxxxx> wrote in message
news:1v0h429p737i1u087ga0no5pd6pjjpmbdt@xxxxxxxxxx
(snip)

You've discovered my favorite "trick" - if the customer service or tech
support number is continuously busy, call the sales number. That one
always
picks up quickly. Ask them to connect you with customer service. Most of
the time it has worked for me.

So you've found a way to push yourself in front of everyone else. What
a smart Guy you are! I suppose you do the same trick when there is a
queue somewhere, just walk to the front or do you only practice this
'trick' when there is no fear of retribution from others?

You've put the worst flaming spin on an attempt to get service, and I don't
appreciate it. This "yank" understands the "queue" and respects it. Please
read my message more carefully. I only do this when it is impossible to get
through to a support line.

Case in point was the rollout of the DSL service by Pacific Bell in the San
Francisco Bay Area several years ago. They oversold their product and
didn't have enough phone lines or tech reps to keep up with service. Within
a month after mine was installed I was unable to connect. I ran the battery
on my cordless phone out several times on speed dial for hours trying to
connect with customer service. After three days of this idiotic situation I
called sales and got a very quick connection with a sales rep. After
explaining the lack of service for what was probably a defective modom, the
rep gave me an inside line to tech support. Should I have stupidly kept
dialing for several more days?

The real issue is that many companies hire too few support people, but they
damned well do have an ample supply of sales people. I do wait patiently in
"queue" when I can get into one. What do you do, Edward, when you
continually get a busy tone on the phone for hours and need to solve a
problem now! The fault lies with companies whose products, hardware,
software, etc, come with inadequate documentation, non-intuitive interfaces,
software or electronic glitches, and a host of other problems, and they are
not willing to spend the money to assist the consumer in a reasonable period
of time. You are welcome to your morally superior stance and hours of
dialing to attempt to find the help you, as a consumer, deserve in a timely
fashion. If I can't get into a queue in a reasonable period of time I will
do the dastardly thing - I will circumvent their anti-consumer,
penny-pinching approach to service and do the next best thing to get the
service I've paid for when buying a product.


.

Relevant Pages

  • Re: Blu Ray Dom
    ... especially as broadband gets faster when they pull ... rushing off to buy a Blu Ray player. ... I don't need it to support it. ... Ray sales figures for 2008 could be "Sorrow" by David Bowie. ...
    (uk.media.tv.misc)
  • Re: Users Fight to Save Windows XP ... Me? No thanks ...
    ... a Windows operating system is withdrawn from sale a year after ... and extended support five years after that. ... and not based on sales. ... And he just put the newest operating system on it. ...
    (microsoft.public.windowsxp.general)
  • Re: What do you do in real life?
    ... I bet many of us have landed in interesting positions in technology. ... Eight bit computing is a nice escape from modern computing. ... I was supposed to be brought on as a Product Support Specialist (fancy ... even gained a new title when new management took over ("Inside Sales ...
    (comp.sys.apple2)
  • Re: Just wondering... EvilOgre.com
    ... Sharing of source code between Evil Ogre Team members ... >> our standards and we need to be able to meet the promise to our customers ... >> of being able to support software we sell should you be unavailable to ... non-commission sales). ...
    (borland.public.delphi.non-technical)
  • Re: UPDATE: "Problem with Canon Pixma ip4000 printer"
    ... support number is continuously busy, ... Ask them to connect you with customer service. ... circumvent the queuing system that we all find annoying but unless ...
    (comp.periphs.printers)