Re: Brother MFC 8840DM Spurious Failed To Print Message
- From: Tony <TonytheTigurrrrr@xxxxxxx>
- Date: Fri, 25 Nov 2005 20:49:11 -0600
plew@xxxxxxxxxxxxxxxxxxx wrote:
>On 2005-11-25, Tony <TonytheTigurrrrr@xxxxxxx> wrote:
>> colin.nelson@xxxxxxxxxxxx wrote:
>>>Here is a frustrating problem. We have a Brother MFC 8840DN attached
>>>directly to our network which has a Linux server at the heart of it.
>>>The PC's on the network run Microsoft Windows XP Professional.
>>>
>>>The printer was set up using a local TCP/IP port with a URL and the
>>>supplied Brother Driver Distribution Tool was used to install the
>>>printers on the PC's requiring it.
>>>
>>>All seemed well until, for reasons unknown (i.e., we cannot pinpoint a
>>>particular time or change to trigger it) users started getting an error
>>>message "Document has failed to print" appearing in a balloon by the
>>>systray. However, the documents *do* print in each case. Updating the
>>>driver to the latest version did not resolve the problem.
>>>
>>>I brought this to the attention of our hardware provider who could not
>>>think of a solution, so I brought it to the attention of Brother
>>>themselves. Their technician instructed me to set up ports as local
>>>TCP/IP with the IP address of the printer. The message persists still.
>>>
>>>And so I bring my cause to the Google Groupers of the World in a bid to
>>>definitively address the issue.
>>
>> Not sure of your system configuration but are you able to do a test by
>>directly
>> connecting the printer to one user PC?
>> If this works without the error then you do not have a printer hardware
>>problem
>> and probably not a printer driver problem. That would mean it is a server
>> related issue.
>> At least you would then know which type of expertise to seek.
>> Tony
>
>Another problem may be the queue size on the printer, if any. If
>more than 1 person is sending printjobs at about the same time,
>someone has to wait; and if the printer queue for each computer
>is on the local computer with no queue at the printer itself,
>an error would probably popup as there would be no response from
>the printer regarding the 2nd printjob.
>
>My Brother 5250dn is directly connected onto the network with
>each pc having its own local print queue; there is just me,
>a desktop & a laptop with only 1 computer being used at any time.
>The 5250dn doc says I can setup a some printer ram for a
>printqueue at the printer. The OP need to check the manual for
>his printer.
The OP said that the print jobs are successful, so the printer is printing
correctly. That means the print queue and spooler are working properly,
managing tasks for the printer.
I am not aware of any printer that has an internal queue but I imagine that is
possible, that really means it is acting as its own server I guess. The more I
think about this problem the more I am convinced this is a server issue and my
lack of Linux knowledge prevents me from going further.
Tony
.
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