Re: Photoshop activation

On 12/10/05 11:26 AM, in article
tacitr-ACAA1B.14263510122005@xxxxxxxxxxxxxxxxxxxxxxxxxxxx, "tacit"
<tacitr@xxxxxxx> wrote:


> You know, I buy Photoshop from legitimate, aboveboard, legal
> sources--either PC Mall or direct from Adobe--and I have never, ever had
> a problem with product activation.
>
> I've bought many, many copies of Photoshop CS and CS2, both for my own
> use and on behalf of many clients, and my clients have never, ever had a
> problem with activation either. It has always worked instantly,
> flawlessly, and transparently.
>
> I have to conclude from this that the legions of people who complain
> about activation problems are, either intentionally or unintentionally,
> using pirate copies of Photoshop.
>
> If you buy an "OEM" copy of Photoshop, you're buying a bootleg
> copy--usually from Russian mafia (Leo Kuvayev, of the so-called Russian
> Spam Gang, is really big in fake "OEM" copies of Photoshop and other
> software). If you buy a copy of Photoshop on eBay, you're probably
> buying a bootleg. if you buy a Photoshop "bundle" online, you're
> probably buying a bootleg copy, again most likely from our buddy
> Leo--and good luck getting your money back, it's in Russia or Kazakhstan
> by the time you get your software.
>
> *shrug* I don't see Adobe as the enemy here. Pay money for the product
> from a legitimate source and you'll be okay.

Tacit:

I agree with your statements but only partially.

First I must compliment Adobe for the phone activation service being
available as I recently needed it on a weekend and was able to reach it. I
installed a second larger internal hard disk and wanted to transfer Adobe
Creative Suite CS2 to this disk. The online activation process failed and I
called their phone activation service.

Although I must compliment the fact that the service was available on a
Sunday afternoon, the whole process was a major inconvenience and made me
feel very uncomfortable about the way the customer service agent treated me
on the phone. During the explanation of what had happened I had to endure
questions and a tone of voice that clearly doubted the honesty of what I was
describing.

I think activation must be created so as to prevent illegal copies from
being installed but not to impose obstacles to those using legitimate copies
of the software. Tougher regulations must also be enforced to punish those
who either use or distribute/sell pirate software. It must in no way get in
the way of the customer who is using a legitimate copy of the software. In
my case this is even more of a problem since both my copies of Adobe
Creative Suites (CS and CS2) were purchased directly from Adobe and
registered. All the customer service agent had to do was to verify their own
database.

The inability to install the software in more than 2 systems is also a major
inconvenience and a business practice I strongly disagree with. This is a
software package that costs $ 1,200 and the user should be able to install
it in more machines if necessary. By more machines I don't mean 50 but a
reasonable number that would be compatible with home use or a small office
or business. In my case I would like to have a copy installed in my desktop
at home, my desktop at my office and my notebook. But I can't do this unless
I choose to give Adobe another $ 1,200 of my money. The software would never
be used at the same time on all machines since I am the only one who uses it
and can't be in two (or three) different places at the same time. But
(hypothetically speaking) even if I were to run all three installations at
the same time (let's say I am on the road with my notebook running the
software, I call the office and ask one of my assistants to go into my
desktop to retrieve photos I took of some patients and send to me, and my
wife is at home and decided to do some basic tasks using Photoshop) I should
be able to do so. This software policy is very restrictive, unfair and
ultimately causes Adobe to loose as much if not more business than if they
were to be more flexible with customers in regards to software use and
number of installations.

I believe in the premise that "All are innocent until proved guilt". This
activation process is somewhat of an inconvenience to consumers and it
shouldn't have to be. What if I had a situation where I need to reinstall
CS2 at 3 am on a Sunday to finish very important work I had to present on
Monday and couldn't reach Adobe to activate my product ? Would Adobe be held
financially responsible for any losses derived from my inability to finish
the work I needed to finish ?

Something must be done but it must be done to those who are involved in
piracy and not to customers who have legally purchased the software. The
current approach punishes honest consumers and transfers to them the
responsibility that should fall on companies and the legal system to ensure
that those braking the law are caught and punished accordingly.

Best regards,

Joseph

---

Dr. Joseph Chamberlain
Oral and Maxillofacial Surgery

.

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