Re: Special upgrade treatment

CWCunningham wrote:

"Chuck Baker" <chuck_baker@xxxxxxxxxx> wrote in message news:42CC4C9A.8000809@xxxxxxxxxxxxx
| Okay, my head is spinning on my shoulders, here. ;)
|
| Excuse me, what technical support department are you talking to? I know
| that ours is not saying any such thing regarding any of the updates,
| let alone 8.3, let alone the notion of saying it about 50% of them.
|
Do you really want to go into this Chuck? 7.5b ..d ??? That makes up 50% of the 7.5 releases does it not ?

Your original comment did not suggest a specific range of releases. Thank you for clarifying your intent. Yes, we withdrew one update in that series. If technical support is recommending against any other updates in that series or in any wider selected range of update versions, then by all means I'd like to know about it, and I'd like to know why. If you personally would recommend against any updates in that series, or any other updates for that matter, then again, I am interested in finding out why you feel those particular updates should be avoided. If you'd prefer to discuss this in email, that would be fine with me. This is certainly information that should get through to management and the development team.

Would you like to talk 8.3?

If you are encountering problems with 8.3 then indeed you should report those problems. Whether you chose to do so here, or via our support services, if you are having issues we'd like to help get them addressed.

As for the free support being worth every penny, would you like to swap war stories?

Again, if you have issues with our support services, you have a choice of either making mysterious innuendos or specific comments here, as you wish, or you can always email me specifics and I'll direct your reports to the management responsible for our support services.

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Chuck Baker -- NewTek, Inc.
Director of Corporate Communications
http://www.newtek.com/
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