DSL works fine with 2Wire gateway but not SpeedStream 4100

Hello,

I upgraded to DSL elite with SBC. When I was placing my order, I told
the rep that I wanted the 2Wire gateway. Later I realized that I don't
need another gateway since I already have a DLink router. So I called
them back to request a DSL modem, they sent me SpeedStream 4100. While
I was waiting for the SS4100 to arrive, I went ahead with the setup
using 2Wire on the day they told me that my DSL has been upgraded.
2Wire works like a charm. But when I received the SS modem and plug it
in, I can't even get the DSL green light. After a few painful
technical support phone calls, I finally got a nice rep who actually
understand what my problem is. He thinks that it might be faulty
equipment. So, SBC sent me a replacement modem. Plug it in, still
doesn't work.

The DSL light on the modem keeps blinking red... I tried to configure
my username and password using the web interface (192.168.0.1), it
couldn't connect because there is no DSL signal. This is just a
connection from the wall to the modem, then to computer. I haven't
used the router yet. I didn't use the DSL line filter since the wall
jack has two plug (voice and DSL). I believe a filter is not requred?

I just don't know what could be wrong. The same data line works on the
2Wire but not on the modem. Unless the modem has some pre-factory
setting that need to be changed?

Please help!!!

Joyce

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