Re: DSL SBC Home Connection Interrupted by calls


"Ralph" <daytonohio10@xxxxxxxxxxxxx> wrote in message
news:1134944958.368053.143420@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> We've had DSL home service for over a year. Provider is SBC. We have
> the 2Wire Home portal. My only complaint is that when we get an
> incoming call, the signal gets interrupted for about 2 mins. One of
> the lights on the 2Wire Device changes from green to blinking yellow.
>
>
Probably the middle one that says Broadband?


> After about 2 mins, the connection works again. Until the phone call
> is terminated (phone is hung up). Then the DSL signal get's interrupted
> again, and we have to sit there paitiently and wait for about 2 mins!!!
>
> I called a SBC tech last week. Was told to check the wires on the
> shield thing, that plugs into the wall, and make sure that the wires
> are connected to the proper holes. Everything was correct.
>
> Then the tech said that the Shield Thing might be bad. I had another
> "Shield thing" that I never used, so I installed the new one. It
> appeared to fix the problem - once! Now the problem occurs just as it
> always had.
>
> Also, the same problem occurs if somone in the home picks up the phone
> to make an outgoing call....
>
> What do I need to do? Any suggestions? Thanks!!
>

Filters! Filters! Filters!

Every device attached to the same telephone number or telephone line must be
connected through a filter. Just a note here, the 2wire modems can work on
line 1 or 2. If you have more than one number, you may need to filter both
lines (haven't seen it, but I think it's possible).

Do you have any of the following connected to your telephone line?

alarm/security system: active or not (call alarm/security company for
filter instructions)
utilities: does the meter report by phone? filter must (may need to) be
provided by utility company
water
gas
electric
paging or intercom system that uses phones: may require a whole house filter
(POTS splitter) or separate line for dsl
rollover lines: put the dsl on your fax line, not one of the rollover lines

satellite (and rarely cable) box may use phone for premium services, such as
pay per view
external ringer or light flasher
distinctive ring

other phones:
attic
garage
bedroom
upstairs
downstairs
fax machine
answering machine
caller id box
dial-up modem
telecommunications device for the deaf (TDD)

Filters are available (in my locality) at Staples and Walmart. Your
favorite computer/office supply store may have them as well.


.

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