[telecom] BillPay Down, Online Banking Customers Crippled, Held Hostage
- From: Monty Solomon <monty@xxxxxxxxxx>
- Date: Wed, 16 May 2012 10:32:08 -0400
BillPay Down, Online Banking Customers Crippled, Held Hostage
by Matthew Chan
It seems not a single major news media source has written about the
very serious and extended outage of the BillPay service provided by
major U.S. Banks. Bank customers throughout the U.S. are complaining
and being held hostage for nearly two days now. Evidence of this can
be seen in Twitter.
This began with my own unhappy experience of not being able to log
into my Suntrust BillPay on Monday night around 8pm. I tried a couple
more times with no success. On Tuesday morning, there was no error
message. Only the inability to log in to my BillPay from my Suntrust
Online Banking Account.
As I stayed in my home office working patiently waiting for an
opportunity to input some urgent payments in addition to checking on
what payments should be coming out tomorrow, I finally called the
toll-free number customer service number and was politely informed
that BillPay was down since 3pm on Monday afternoon. Tuesday has come
and nearly gone. We are headed into Wednesday with no indication when
the BillPay service will be available again.
Because there seems to be zero coverage of this extensive and
widespread BillPay outage, I took to Twitter to do my own research
and write this update. Hopefully, Google will pick this up and
disseminate to BillPay victims being held hostage.
It appears many people are blaming their bank for the BillPay problem
when in reality the BillPay problem is actually larger than any one
***** Moderator's Note *****
I don't know if "Billpay" is a Paypal service, or something else. I
didn't see any mention of the "Billpay" service being down when I
looked at the Paypal site.
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