NEC DS 2000 - no caller id

Our company just bought a new NEC DS2000. It was supposed to have
caller id
on the digital stations. It only gives the id occasionally, like
1 out of 20 calls.

The installer said he'd have to order some daughter boards in order to
fix
it.

Is this common? Why do you have to fix new equipment right out of the
box?
Why do you have to patch equipment with add in boards to make it work
the way it was supposed to work in the first place?

The telco has good equipment locally (SBC, now AT&T), btw.

marc

.

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