Re: Artisoft Televantage 3.0 vs. Windows XP SP2

This seems like a top group!! I've been a bit out of the TV loop
recently, but am pleased to have found this little fix as it has also save
my company $$$. Does anyone know if they ever found a fix for the TAPI
part? I seem to remember W2K SP2 broke that, and I never found a fix.
TIA> Jo.

-------------------------------------
Bill H wrote:

> On Wed, 23 Feb 2005 15:45:57 GMT, favreiv_at_hotmail_dot_com@xxxxxxx
> (Favre) wrote:

>>Just as a quick FYI to everyone, I followed the recommendations
>> listed
>>below and it also worked great to help clean up the same issue on
>>Televantage 4.0.
>> I just tried it on TV v5, it works there too.

> TV support says the latest TV 6 is OK.

>>-------------------------------------
>>Jim Seymour wrote:
>>
>>
>>> Two months later...
>>
>>> I've finally done some more experimentation to figure out what
>>> needs to
>>
>>> be done to get the Televantage client to run under Windows XP
>>> SP2
>>> (Service Pack 2). My experience is with TV v3.0. Later
>>> versions may
>>> behave differently.
>>
>>> After installing XP SP2, I've found that there are only two
>>> steps that
>>> need to be done to get the TV client to run:
>>
>>> 1. Open port 135 in the firewall
>>> 2. Change DCOM to allow "Remote Access" for
>>> ANONYMOUS LOGONs.
>>
>>> Both of these steps have their own security implications - and
>>> I'm not
>>> even going to attempt to discuss what those might be...
>>
>>> The first step is pretty simple. From the Control Panel,
>>> select the
>>> "Security Center" (which is new to SP2). Then
>>> select the
>>> "Windows
>>> Firewall". You may either turn the firewall off
>>> completely (not
>>> recommended), or go to the "Exceptions" tab and open
>>> up port
>>> 135. To do
>>> this, click the "Add Port" button, fill in whatever
>>> you want
>>> for the
>>> Name ("Microsoft RPC" is a good choice), type
>>> "135"
>>> in the "Port Number"
>>> field, make sure the "TCP" button is checked, then
>>> click
>>> "OK".
>>
>>> Step 2 is a little more involved. From the Control Panel, dig
>>> down to
>>> the "Administrative Tools" folder. (Unless you have
>>> the
>>> "classic view"
>>> enabled, you'll find it somewhere under "Performance and
>>> Maintenance").
>>
>>> Open the "Component Services" icon. At some point,
>>> the
>>> firewall will
>>> complain about the "Microsoft Management Console"
>>> needing
>>> access to the
>>> net. Select the "Unblock" button to continue.
>>
>>> Select the line that says "Component Services", then
>>> click
>>> "+" to expand
>>> it. Below that, select "Computers" and click its
>>> "+" to expand it.
>>> Then right-click on "My Computer" and select
>>> "Properties".
>>
>>> On the "COM Security" tab, under the "Access
>>> Permissions" section, click
>>> the "Edit Limits" button. On that screen, select
>>> the
>>> "ANONYMOUS LOGON"
>>> item and change its permissions so that "Remote
>>> Access" is
>>> allowed.
>>
>>> Click "OK" a few times, close the various windows
>>> you've just
>>> opened,
>>> then try to launch the TV Client. The firewall will complain
>>> about
>>> "Artisoft SecBridge Module" - click the
>>> "Unblock"
>>> button to continue.
>>
>>> And that should be it! The client should run. If it doesn't,
>>> then you
>>
>>> may need to go back to the DCOM security page that was
>>> discussed
>>> before:
>>>
>>> http://j-integra.intrinsyc.com/com/doc/remoteaccess.html#winxpsp2
>>
>>> Good luck!
>>
>>
>>
>>
>>
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