Re: AA/CCR Not Answering

In DR5 6x16 and 8x24 are the only KSUs using a line 6 with Standard trunks
the rest are as follows lines 1 - 4 and 25-28. Check to see if what you are
calling line 6 isn't actualy line 27.

Also don't forget to check your operator settings with FEATURE 982
<nortel@xxxxxxxxxxxxxxxxx> wrote in message
news:1121715956.782528.278720@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>I am not sure what is going on, but I'm working with a DR5 using a
> StarTalk voicmail. I cannot seem to get the AA or CCR to answer line 6.
> This is the only line I want answered by the CCR tree during the
> business day.
>
> I have set line 6 to:
> AA - Y
> Greeting Table - 1
> Rings - 0
>
> I set Greeting Table 1 to have CCR tree 1 - enabled.
>
> I can't figure out what is preventing the line from being answered by
> the CCR tree.
>
> I think it must be in the phone system (not the voicemail system), but
> I cannot track it down. One other item that may be relevant - if the
> CAP doesn't answer, the call is transfered to another extension and
> then back to the prime telephone if not answered.
>
> Any help would be great.
>
> Thanks,
> Melinda
>


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