Re: Why use an SCR over an MCR?

Hi Alex,

I agree with you, I've converted our call center to 2 MCR with the same
number instead of the SCR method, done that 5 years ago haven't looked back!

I'm curious also on why they still do this?

Thanks,
Gerald.

"Kasperavicius" <alex.kasper@xxxxxxxxx> wrote in message
news:1120840553.771862.164880@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>I keep running into this and I'm wondering if there's a reason behind
> it I'm missing:
>
> On new installs, many installers opt to make the second line on a phone
> in another range (e.g. 2215 and 3215) using SCR keys instead of two
> lines with the same number using MCR keys (e.g. 2215 and 2215).
>
> I love MCR keys because it doesn't confuse the users wondering what
> this other extension is. I have consistantly re-programmed phones to
> have multiple MCR keys.
>
> Is there any reason NOT to do what I'm doing? It seems to make sense,
> but on almost every install I have encountered, 2 differently numbered
> lines are what have been programmed. Why do that as a default?
>
> Any thoughts?
>
> Alex
>


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