Re: Cisco TAC

As with you, it's not my intention to be so negative. I'm frustrated as an end user because I remember how it "used to be" with TAC, and Cisco as a whole. Now, they're just a bunch of arrogant, pompous folk who belittle any decisions to deviate from their solutions. Why should I pay a premium for (often) lacking support for equipment that's way overpriced to begin with? Cisco makes some great stuff, but their downward spiral combined with increasing arrogance isn't justified. If history is any teacher, it'll be interesting to see who knocks them off their ivory tower. To their credit, Cisco does offer quite a product selection and that in itself makes choosing other options an interesting endeavor. However, the unique challenge of a heterogeneous, multi-vendor environment is becoming much more attractive than the theoretical "one throat to choke". Besides, we all know the arguments about vendor lock-in and such.

Maybe there will be no nimble upstart that'll dethrone them, and perhaps their own arrogance and attitude will do the job instead. Then again, maybe if enough of us disillusioned network engineers seriously evaluate and implement other non-Cisco solutions, that'll be their wake-up call. They have forgotten what got them to the top of their game.


Mr. Nobody wrote:
I am getting bad results like yours with just about everything. We have a diverse Cisco shop with R&S, security and VoIP. I called our rep and he rudely told me that I needed to spend more time with the field offices than with TAC. I posted the message to see what others are getting because I thought it was just me and a local group that converse with but it seems Cisco is going the way that 3Com did with their after sales support. I don't like experince it but that's life.

There's no reason to pay for a premium price for bad post sales support. Jokingly I guess I can say that Chamber's need to re-think about getting a new Porsche every year and consdier the long-term. Honestly I am saying someone needs to wake up a little.

Thank you to everyone that posted. I know it sounds like sour-grapes or airing your dirtly laundry but from a business standpoint I cannot figure out why Cisco is all of sudden trying to smash down on small business. Just chrisma I guess. <Grin>




"Mike Gauthier" <thalios73@xxxxxxx> wrote in message news:Y_SdnZGHrbaz0X_bnZ2dnUVZ_sKqnZ2d@xxxxxxxxxxxxxx
On Thu, 06 Sep 2007 23:11:53 +0000, Mr. Nobody wrote:

Is it just me or is Cisco TAC becoming like the "Gestapo" to work with?
I use to be able call in and get an answer to a question but now, I have
to have service contract on each and every piece of hardware I own and
answer 10-15 questions about it before they will help me. It's like
working with the youth for Hitler. Anyone else notice this?
I tell you. It's been rather crappy lately. My last few calls to TAC
have dealt with IPSEC VPNs on IOS using VTIs. These tickets went on for
weeks. Quite sad really.


BT

NNNN


.

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