VPN Client 4.8 - how to trouble shoot

Hello,
I am having problems connecting to a remote (3000 miles!) VPN with the
client.
Sometimes I get a window pop-up and prompt me for user/name and
password.
usually I dont.
Rebooting does not help - after a reboot it might work but usually
not.
I have increased the log level to MAX and get this:

Initializing the connection...
Contacting the security gateway at w.x.y.z...

Have not managed to capture the log when it succeeds cos this doesnt
happen often.

I am behind a DSL router so use the NAT/PAT option for transport.

What can I do to troubleshoot?
It might be the server but my collegue can use the client OK, he uses
the Internet but is local to the server.

Plz help!

TIA

Ton

.

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