Re: Help needed with intermittent internet

JM wrote:

GET THE NETGEAR REPLACED WITH A PLAIN OLD MODEM !!!!!


My thoughts and words precisely to at least 2-3 of the Comcast support people. However, this view reflects a misunderstanding of how Comcast (and perhaps cable providers in general??) do things. With a business account using a *static* IP address, there is no such beast as a "plain old modem." Plain Old Modems are for residential and business accounts with a "dynamic" IP address.

In the Comcast system, there is no method of assigning a static IP address to a plain old modem.

You're not assigning the IP to the modem, but to the router connected to the
modem. In your case it's all in one Netgear box. Many people have static
IPs to their networks (1 or more) - they just pay a few $/mo for the static
IP(s) and deal with it at the router.

And, what's even more frustrating, is that Comcast in my area offers exactly ONE device for business/static provisioning: The Netgear unit we have.

There's no reason for this. Many ISPs will let you convert from a dynamic IP
to a static IP for $1/mo. It shouldn't make any difference to them what kind
of modem you're using as long as it's on their list of supported devices (and
most ISPs will support several modems). There's something really inept going
on here IMO. It's just a matter of config'ing your router to the static IP.
.

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