Re: Help needed with intermittent internet

On May 8, 12:09 am, "JM" <jakem38671omitt...@xxxxxxxxx> wrote:
The heart of the question, as far as I'm concerned. Comcast has suggested
that the activities of our mail server is causing the problems. And I
continue to repeat your question: What bearing does content and traffic in
general have on the performance (or lack thereof) of a cable modem????

Looking at what some Netgear modems report. They don't report
signal to noise ratios - therefore Comcast remote centers may have no
such data contrary to what others have implied. These modems do
report a count of packets transmitted and received along with another
important number - data that counter is reset. Therefore if e-mail
was causing a problem, then number of packets transmitted would be
excessive and obvious.

These are numbers that a tech could provide if he has them. But
again, important numbers that might show a problem are still unknown
because numbers are not being provided AND what the tech uses to say
problem does not exist - both are unknown.

There is no acceptable reason why status information is denied the
subscriber.

Meanwhile, Warren H's explaination - what the various IP addresses
are - should be obvious from client machines using IPCONFIG and
TRACERT commands. If problem is only on the router side, then
various computers on client side cannot ping each other. That test
result also was not reported.

Also not defined is whether modem is in router mode or bridge mode.

.

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