Re: Help needed with intermittent internet

"JM" <jake@xxxxxxxxx> wrote in message news:zNadnYR9wZOiGqPbnZ2dnUVZ_uiknZ2d@xxxxxxxxxxxxxx
Thank you, Warren, but I do not believe he meant that I have a bad attitude. My reading of his post indicates he is ascribing that attitude to the Comcast folks. But, maybe not ; ))

This problem is as perplexing as I've ever seen, and I've been around networks 5-6 days a week for the past 7 years. At this point, several facts stand out:

- the internet is down every morning
- when I cannot ping the gateway address remotely, the modem shows online in Comcast's equipment and their constant ping shows no or very little packet loss
- when they "poll" the modem with their software, as I'm on the phone with them, the Netgear wakes up and in mid execution my pings start getting replies and internet service resumes (this one really makes me shake my head)
- within the past couple of months, the client's domain has turned up on some ISPs blocked list as possible spammers

I'm now a bit confused as to what information I've included in what posts, but I can elaborate on that last fact if you think it might bear on the problem.

thank you so much for your willingness to assist.


I'm leaning towards going back to the idea of disconnecting their systems from the network, and just connecting a clean PC, and seeing if the problem appears under those conditions.

I think you've stumbled upon an interesting thing with the rogue connection to send e-mail. I wonder if there are other processes running, too.

Frankly, I'm running out of ideas, but if you can't unequivocally show that the problem is with Comcast, switching to DSL may just be a futile move.

--
Warren H.

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