Re: Charter Cable Broadband Support Problems

> Jeff,
> The modem thing is YOUR FAULT. First, you owned the modem, second, you
> didn't try another modem, and you didn't apply common trouble shooting
> techniques that would have pointed to the modem.
>
> Now the DVR thing seems to be a communications problem within Charter.
> When mine was installed, I got all the premium (not HD) channels for 6
> months, at no extra charge. So WHY are you carping about paying for the
> HD channels?
>
>
> --
> Ron Hunter rphunter@xxxxxxxxxxx

Thanks for the feedback Ron!

I don't see how the modem thing can be my fault. Sure I own the modem, but I
can't try another modem unless it is provisioned first. And I don't have any
spares just laying around.

And I did try common trouble-shooting techniques that would have pointed to
the modem. That's why I asked Charter customer service multiple times if the
problem could be with my modem.

I'm carping about having to pay for the HD channels because they told me
they would be included in the DVR fee, they told me I would get them at no
extra cost.

Jeff


.

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