Re: Charter Cable Broadband Support Problems

Hey check this Motorola website. It will tell you your cable signal
level and all kinds of other stuff like modems errors.

http://192.168.100.1

Click on "Signal" to check your signal levels.

Also, Motorola sells a cable signal booster that people on the
CircuitCity.com website have reviewed as excellent (which is where I
got the website above). It is on sale now for $79.99 (normally $99)
plus a $30 rebate for a final cost of $49.99. Lots of good reviews.
Increases the signal up to 32 times and rated for 15 Db gain.

One guy checked his signal at the website above without the booster
and it was -17Db. When he put the booster in his signal was -2Db for
a 15Db gain as the booster is rated.

http://www.circuitcity.com/rpsm/oid/44964/rpem/ccd/productDetailReview.do#tabs

or http://tinyurl.com/exoc8

I may pick up one of the boosters as I have several splits in my house
and picture is degraded at some TV's.

Hope this helps.


On 31 Aug 2005 06:46:57 -0700, silverfishbookstore@xxxxxxxxxxx wrote:

>In my experience, Charter Communications has the worst broadband, cable
>internet service of any company I've ever dealt with. Their tech
>support has been lousy. I just moved into a new apartment and the only
>cable broadband available in the area was from Charter. From day one
>the service has been terrible. My supposedly "always on, always
>connected" Motorola SURFboard SB5120 cable modem has to be reset 50
>times a day because the cable signal is too weak to keep a connection.
>I've even had a Charter technician sent to my home to try and fix the
>problem to no avail. He simply replaced the cable running into my house
>and tweaked something on the line outside. Before he left, the
>technician assured me that he would call me the following Monday to
>check and see if what he did helped fix the problem. And, of course, he
>never called and the problem is still going.
>
>So, in frustration I've had to call Charter back several more times.
>This last time, the support person told me that my cable modem was
>probably going bad and that I would have to purchase a new one. I told
>him that this was ridiculous because I just paid $75 for the one I have
>and it's only 6 weeks old. What a rip-off! Charter expects me to buy
>another expensive modem within 6 weeks of service. I think I'm going
>to try DSL and give up on Charter Communications once and for all.
>I'm very disappointed in their service.

.

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