Re: Comcast issue
- From: "Quaoar" <quaoar@xxxxxxxxxxxxxxx>
- Date: Tue, 19 Jul 2005 08:52:06 -0600
tupurz2@xxxxxxxxx wrote:
> Hi,
>
> I do computer work out of my home. Recently any new computers added
> to the network (primarily done for patching Windows re-installs)
> cannot utilize Comcast; I only get a "Welcome to Comcast Highspeed"
> page and a link to get the "downloadable_install_wizard.exe" file
> which is at http://cdn/downloadable_install_wizard.exe; This is not a
> valid url so I never get onto the net. Comcast states that the cache
> on the Netgear MR814 needs to be cleared...don't think it was keep
> stuff in cache and since I am able to get out on my regular machine,
> I am having trouble swallowing this answer. Pulled plug on 814
> trying to let it clear but got same result.
>
> Anyone have a suggestion?
Power down both modem and router. After 15 sec, power up the modem,
wait until its light stabilize, then power up the router. This clears
the MAC address cache in the **MODEM** and allows the router to be the
connected computer. With the router, this only needs to be done once.
You do have a valid Comcast HSI account?
Q
.
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