Re: Raining Data's Dream World


"Kevin Powick" <kpowick@xxxxxxxxx> wrote in message
news:6e878b8d-2bab-48a1-833b-3192935edfc6@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
On Apr 14, 3:39 pm, Tony Gravagno
<address.is.in.po...@xxxxxxxxxxxxxxxxxxxxxx> wrote:

We're all getting huffy on principals and the
indignance of having to pay for something that we don't elsewhere.

Complete BS. I pay thousands of dollars every year to maintain my
quiver of tools and various subscriptions. I have no problem with
that, as those tools allow me to earn many times what I pay.

I simply begrudge giving Raining Data money because for decades they
have provided piss-poor support for a mediocre product. They rape
their clients with outrageous subscription and upgrade policies and
appear to do everything in their power to be totally non-supportive.
I won't bother to recount my personal experiences nor the experiences
of others, as they can easily be found by searching this newsgroup.


RainingData does not normally like talking to end developers. My VAR
tagged my account with a direct-call support note for FlashCONNECT issues,
since he doesn't deal with it. The few major issues I've encountered where
handled professionally and I really have no abnormal complaints there.
Having said that, I've been working with the product since 1.0 and badgered
Jack constantly with bugs(and occasionally with a solution) back then. <G>

I've also experienced horrible phone support in the past, regarding
licenses and activations. I would also get the run around if I didn't have a
VAR to call tech problems in for me. I haven't, however, needed to contact
RainingData for anything other than a single activation lately. Many of the
technical issues that I have found have been fixed in either an ABS or
monitor patch, or there are notes stating that it will be fixed in an
upcoming release. The only real "issue" I ran into last was an activation
problem. The web site would not give me a permanent activation and the call
center couldn't get me one on the first call. Not a good thing. The problem
was resolved fairly quickly, though.

If you have personal issues with RD support, I would like to know what it
is about. Drop me an e-mail.

--
Kevin Powick

GlenB


.

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