Useful Manuals

Hi
I would appreciate comments from developers , analysts et al on the best
method of setting up manuals.
We have produced heaps over the years using everything from Wordstar, Word,
Jet to Pick Items. Invariably they act as a safety blanket for management
who do not actually use the system and sometimes they even make a sale look
more likely.

However we design the screens to contain 95% of the info required to
complete a job so operators rarely use them. What we realised a long time
ago is that everyone uses a package differently and the sensible ones
incorporate specific decisions in their QA manual. The rest re-invent the
wheel every time an operator leaves. In fact some even dream up incredible
scenarios such as printing the screen with the order and credit card details
and manually doing the charge. This instead of installing the bank's new
software update and continuing to use our automatic facility which does it
in seconds. Yes there are hundreds of entries required, and yes he knew how
to run the software as he had done so for years and we only found out when
he was fired.

What is needed is a "How do I Fix This" section that would be best served by
being added to by the operator fixing the issue. One simply cannot dream up
all the ways that a person will dream up to pull the gearstick out by the
roots. I am considering many ways ,PDF could be possible with amendments
from Word but this requires knowledge that operators do not necessarily
possess. I thought of blogs, perhaps Tony or Dawn have knowledge of easy
and cheap packages to do this. I would want to lock our bit and allow
additions at will.

This would also have the advantage that we could occasionally check what
they were up to.

Thanks in advance
Peter McMurray



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