Re: Print Issues - FM8.5 Windows

Hi Grant,
Did you call on FMI US and not only FMI NZ ?
You may try to raise the question with all what we said - and putting
[XPOST] at the beginning of the Subject, as some people are irritated to see
the same question raised in the various lists they read - to the best FMP
Lists or Forums ?
Quickly said, to my opinion, the best is the 'Experts' list, then
'BlueWorld' or 'Dartmouth' Univ, also the 'FMForums' (a forum, not a list)
one. You may find a list of the lists at :
http://www.filemaker.com/support/mailinglists.html
Remi-Noel


"Grant Ovenden" <techsupport@xxxxxxxxxxxx> a écrit dans le message de news:
4505ff26$1@xxxxxxxxxxxxxxxxxxxx
Hi Remi-Noel,

Yes, have done almost everything imaginable to test this issue...

What we do know, is that Word can print 40 pages to the Xerox fine, FM7.5
can print 20+ pages to the Xerox just fine...

FM8.5 can print 20+ pages to a HP just fine... but it can't print more
than 2 or 3 pages to the Xerox...

This is a seriously stupid problem, I am pretty flustered by the total
lack of support on offer by FM - we have pretty much determined (99.9999%)
that it's a FM8.5 issue and nothing else, but they just don't seem capable
of offering us any sort of response.

:-(

Thanks for your input though!

Grant

"Remi-Noel Menegaux" <rnmenegaux@xxxxxxx> wrote in message
news:4504fe26$0$17145$626a54ce@xxxxxxxxxxxxxxx
The first thing to do when having a problem with a printer is to get to
latest driver possible and install it in place of the existing driver. A
'clean install', ie to be precise to uninstall everything first and then
reinstall from scratch.
But it seems that you did it, didn't you ?
You may also try to install the simplest driver Xeros can provide ( with
HP printers some problems went away by using the driver for the old HP
IV, which seems logical with what you said on PCL6..., so can't you use
the same logic with Xeros ?).
Did you try to print with another printer ?
Sorry of not helping much.
Remi-Noël

"Grant Ovenden" <techsupport@xxxxxxxxxxxx> a écrit dans le message de
news: 4504bbbd@xxxxxxxxxxxxxxxxxxxx
Hi everyone,

A client of our has recently had their FileMaker database upgraded from
7 to 8.5 - this is running on Windows XP Pro.

Since the upgrade, they have not been able to print anymore than 2 pages
out of reports.

i.e. if a report is 1 or 2 pages, it prints fine, if a report is 3, 4, 5
or greater pages, they are lucky if they get the first 2 pages,
sometimes they are even luckier and get 3 pages, but never the full
report.

The subsequent pages come out blank.

They are printing to a Xerox C525A printer.

Xerox has said this may be some coding issues, as the Xerox C525A is a
GDI device, whereas the majority of printers (HP etc.) are still the old
PCL6 device engine.

Has anyone else had this problem, does FM have a fix for this problem?

We have so far gotten no where with the local FM support.

Thanks,

Grant Ovenden
Head Technology Officer
TEKNOW Solutions
New Zealand








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